Seasoned Resupply Customer Service Agent – Remote Billing & Equipment Support Specialist for Healthcare Providers – Champion Patient Care & Revenue Optimization at brighthush

About brighthush

brighthush is the industry’s leading cloud‑based platform that transforms how durable medical equipment (DME) and home medical equipment (HME) providers manage billing, collections, and patient support. By seamlessly integrating Medicare, Medicaid, and private payer workflows into a single, intuitive interface, we empower healthcare businesses to accelerate revenue, reduce administrative overhead, and focus on what matters most: delivering exceptional patient care. Our mission is to make medical equipment access faster, more transparent, and more affordable for patients while giving providers the tools they need to thrive.

Why brighthush is a Great Place to Work

At brighthush, we believe that innovation thrives when people feel valued, supported, and empowered to make a difference. Our culture is built on three pillars:

• Collaboration & Transparency – Every team member has a voice, and decisions are made with open communication.
• Continuous Learning – We invest in training, mentorship, and industry certifications to keep our talent at the cutting edge.
• Work‑Life Harmony – Flexible schedules, remote‑first infrastructure, and wellness resources help you excel both professionally and personally.

Whether you’re a seasoned professional or a recent graduate, you’ll find a supportive environment where your ideas shape the future of medical equipment billing. Our remote teams collaborate through real‑time communication tools, fostering a sense of community regardless of location. We celebrate achievements, encourage creative problem‑solving, and prioritize employee well‑being through flexible scheduling and mental health resources.

Role Overview

We’re looking for a highly motivated Resupply Customer Service Agent to join our remote team. In this full‑time, phone‑centric role, you’ll be the frontline advocate for patients and providers, ensuring timely resupply orders, resolving inquiries, and driving revenue optimization. Your day will involve a mix of inbound and outbound calls, data entry, and cross‑functional collaboration—all while maintaining a high standard of customer service.

Key Responsibilities

• Serve as the primary point of contact for patients and healthcare providers, delivering outstanding support via phone, email, and chat.
• Handle inbound and outbound calls in a fast‑paced environment using our advanced dialing system.
• Educate patients on the importance of timely supply changes and help them navigate insurance‑approved schedules.
• Create accurate sales orders, verify patient demographics, and confirm item details.
• Utilize multiple software platforms (brighthush, brighthush, brighthush) to manage calls, track orders, and update patient records.
• Resolve patient inquiries, complaints, and billing questions with empathy and professionalism.
• Collaborate with the billing and collections teams to ensure seamless order processing and payment collection.
• Maintain a dedicated, distraction‑free home office environment that supports high productivity.
• Meet or exceed daily and weekly performance metrics, including call volume, resolution time, and customer satisfaction scores.
• Participate in ongoing training and development sessions to stay current on product knowledge, industry regulations, and best practices.

Essential Qualifications

• Minimum of 2 years of customer service experience in a high‑volume, phone‑centric role.
• Strong oral and written communication skills, with the ability to explain complex information clearly and concisely.
• Proficiency with computers and the ability to navigate multiple software platforms simultaneously.
• Self‑motivated, detail‑oriented, and capable of working independently while maintaining a team‑player mindset.
• Experience with medical equipment or billing processes is highly desirable.
• Excellent listening skills and a genuine commitment to patient education and satisfaction.
• Ability to manage time effectively, prioritize tasks, and meet target goals in a fast‑paced environment.
• Dedicated home office space free of distractions and noise, with reliable high‑speed internet connectivity.

Preferred Qualifications

• Knowledge of Medicare, Medicaid, and private payer billing regulations.
• Experience using brighthush, brighthush, or brighthush platforms.
• Background in healthcare, medical equipment, or a related field.
• Previous remote work experience with a proven track record of meeting performance metrics.
• Certification in customer service or a related discipline.

Skills & Competencies

• Exceptional customer service orientation and problem‑solving abilities.
• Strong multitasking and time‑management skills.
• Adaptability to changing priorities and new technologies.
• High emotional intelligence and the ability to remain calm under pressure.
• Team collaboration and cross‑functional communication.
• Analytical mindset for reviewing data and improving processes.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Comprehensive onboarding and continuous training programs covering product knowledge, billing regulations, and customer service excellence.
• Mentorship from experienced leaders in the medical equipment and billing industry.
• Opportunities to advance into senior support roles, team leadership, or specialized billing positions.
• Regular performance reviews and clear career pathways aligned with your goals.
• Access to industry conferences, webinars, and certifications to keep you at the forefront of healthcare technology.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. Our remote teams collaborate through real‑time communication tools, fostering a sense of community regardless of location. We celebrate achievements, encourage creative problem‑solving, and prioritize employee well‑being through flexible scheduling and mental health resources.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to call quality, customer satisfaction, and collection metrics.
• Health, dental, and vision insurance options.
• Flexible paid time off and holiday schedule.
• 401(k) retirement plan with company match.
• Professional development stipend and tuition reimbursement.
• Well‑being resources, including virtual fitness classes and mental health support.

Ready to Make an Impact?

If you are passionate about delivering top‑notch customer service, thrive in a fast‑paced environment, and want to help patients receive the supplies they need for better health outcomes, we want to hear from you. Join brighthush and become part of a team that is redefining the future of medical equipment billing and patient support.

Click the link below to apply and start your journey with brighthush today!