Seasoned Retail Customer Experience Coordinator – Front‑End Leadership, Loyalty Program Champion, Store Excellence Specialist, and Team Development Leader at brighthush

About brighthush

brighthush is not just a retailer; it’s a global movement that redefines the way people shop for style and value. With a presence in more than 30 countries, we bring premium, trend‑setting apparel and accessories to everyday shoppers at prices that feel like a win. Our stores are vibrant ecosystems where customers feel seen, heard, and inspired to return. Behind every aisle, we blend cutting‑edge technology, data‑driven merchandising, and a culture of continuous improvement to deliver an experience that feels both personal and effortless.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the heart of retail is people. We invest in our associates through comprehensive training, mentorship, and a clear path to advancement. Whether you’re stepping into a bustling storefront, a high‑volume distribution hub, or our global headquarters, you’ll find a community that values creativity, integrity, and relentless curiosity. Our commitment to diversity, equity, and inclusion means every voice is heard and every talent is nurtured.

Position Overview

We are looking for a dynamic, customer‑centric Retail Customer Experience Coordinator to lead our front‑end team in delivering world‑class service, driving loyalty program enrollment, and maintaining a pristine store environment. This role is a blend of people leadership, operational excellence, and strategic initiative. The ideal candidate will inspire associates, manage daily operations, and collaborate closely with store management to achieve sales and customer satisfaction goals.

Key Responsibilities

• Team Leadership & Coaching: Lead a high‑performing front‑end team of 8–12 associates. Assign registers, coordinate breaks, and ensure coverage during peak periods. Provide real‑time coaching to reinforce best practices, elevate service standards, and foster a culture of continuous improvement.
• Customer Service Excellence: Model outstanding customer interactions, resolve concerns promptly, and maintain a welcoming atmosphere for all shoppers. Champion a “customer first” mindset across the front‑end team, ensuring every guest leaves with a smile.
• Training & Development: Design and deliver engaging training sessions on front‑end principles, product knowledge, and loyalty program promotion. Mentor associates to elevate their performance and prepare them for future leadership roles.
• Operational Oversight: Ensure compliance with store plans, merchandising standards, and safety protocols. Prioritize tasks, manage cash flow, and communicate effectively with store management to keep operations running smoothly.
• Performance Management: Provide constructive feedback, recognize achievements, and support associates in meeting performance metrics. Conduct regular performance reviews and set clear development goals.
• Program Promotion: Drive enrollment in credit and loyalty programs, highlighting benefits and incentives to enhance customer retention. Track enrollment metrics and report on program performance to senior leadership.
• Loss Prevention & Safety: Participate in shrink reduction initiatives, maintain a safe environment, and enforce security procedures. Conduct regular cash audits and collaborate with loss prevention teams to safeguard assets.
• Collaboration: Partner with store managers to identify training needs, set priorities, and align on store goals. Serve as a liaison between front‑end staff and back‑office functions, ensuring seamless communication.
• Compliance: Adhere to all labor laws, company policies, and procedural guidelines. Maintain accurate documentation and ensure all regulatory requirements are met.
• Continuous Improvement: Identify opportunities to streamline processes, improve customer experience, and increase operational efficiency. Lead initiatives that reduce wait times and enhance service quality.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Proven track record of training and developing team members.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• High school diploma or equivalent; associate’s or bachelor’s degree preferred.

Preferred Qualifications

• Experience with point‑of‑sale (POS) systems and cash handling.
• Knowledge of customer loyalty programs and digital engagement tools.
• Leadership experience in a fast‑paced retail environment.
• Data‑driven mindset with the ability to analyze sales and performance metrics.
• Commitment to diversity, equity, and inclusion initiatives.

Key Skills & Competencies

• Customer‑first mindset with a passion for creating memorable shopping experiences.
• Strong interpersonal skills and the ability to build rapport with associates and customers alike.
• Strategic thinking and problem‑solving capabilities.
• Adaptability to evolving retail trends and technology.
• Team‑building and motivational leadership.
• Proficiency in Microsoft Office Suite and retail management software.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher‑level management roles.
• Cross‑functional training in merchandising, inventory management, and digital marketing.
• Mentorship from seasoned executives who share their insights and career journeys.
• Opportunities to lead special projects, such as store redesigns or seasonal promotions.
• Access to online learning platforms and certification courses to broaden your skill set.
• Regular performance reviews with clear career pathways and promotion criteria.
• Participation in innovation labs where you can pilot new retail technologies and processes.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and energetic workplace. Our core values—Integrity, Customer Obsession, Innovation, and Teamwork—guide every decision and interaction. We celebrate diversity and encourage employees to bring their authentic selves to work. Our open‑door policy ensures that ideas flow freely, and we regularly host team‑building events, wellness programs, and community service initiatives. Whether you’re on the floor or in the office, you’ll feel supported, challenged, and recognized for your contributions.

Compensation & Benefits

We offer a competitive hourly wage ranging from $14.50 to $15.00, commensurate with experience and skill level. In addition to your base pay, you’ll enjoy a comprehensive benefits package that includes:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Life and disability insurance.
• Flexible spending accounts (HSA, FSA) and tax‑advantaged savings.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.
• Referral bonuses for bringing talented friends and family into the brighthush family.
• Professional development stipend for courses, certifications, and conferences.

Location & Schedule

Position: Retail Customer Experience Coordinator Location: USA, brighthush Store 1098 Riverdale, UT Schedule: Flexible, including nights, weekends, and holidays. We value work‑life balance and offer shift flexibility to accommodate personal commitments.

How to Apply

Ready to elevate your career and make a tangible difference in the lives of our customers? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Retail Customer Experience Coordinator at brighthush, you’ll be at the forefront of delivering unparalleled service, fostering customer loyalty, and driving store success. Your leadership will shape the daily experience of both associates and shoppers, ensuring that every visit to our store is memorable and enjoyable. If you are passionate about retail, thrive in a fast‑paced environment, and are eager to grow your career with a global leader, we encourage you to apply today.