Seasoned Retail Customer Experience Coordinator – Front‑End Leadership, Loyalty Program Champion, and Store Operations Specialist at brighthush

About brighthush

brighthush has revolutionized the off‑price retail sector by blending premium quality with unbeatable value. With flagship stores in every major city, a cutting‑edge e‑commerce platform, and a global distribution network, we deliver a seamless shopping experience to millions of customers worldwide. As a Fortune 100 company, brighthush is synonymous with relentless innovation, customer obsession, and a culture that celebrates diversity, collaboration, and continuous learning. Every team member is empowered to bring fresh ideas, drive meaningful change, and shape the future of retail.

Why Join brighthush?

When you become part of the brighthush family, you step into a fast‑moving, dynamic environment where every day offers new challenges and opportunities to grow. Whether you’re stationed in a bustling retail location, a state‑of‑the‑art distribution center, or a collaborative corporate office, you’ll experience:

• Clear Career Pathways: Structured mentorship and leadership development programs that guide you from front‑end coordinator to store manager, district manager, and beyond.
• Data‑Driven Insights: Access to cutting‑edge technology and analytics that empower you to make informed decisions and elevate the customer journey.
• Culture of Innovation: A workplace that encourages creative problem‑solving, experimentation, and continuous improvement.
• Inclusive Community: A commitment to diversity, equity, and inclusion where every voice is heard and valued.
• Competitive Compensation: A comprehensive benefits package that supports your well‑being, financial security, and professional development.

Role Overview

As a Retail Customer Experience Coordinator, you will be the heartbeat of the front‑end team, ensuring that every shopper leaves brighthush feeling valued, informed, and eager to return. Your role blends leadership, operational excellence, and customer advocacy to create memorable in‑store experiences that drive loyalty and repeat business.

Key Responsibilities

• Team Leadership & Coaching: Oversee a dynamic group of associates, assigning registers, coordinating breaks, and ensuring seamless POS coverage. Mentor new hires and seasoned team members on front‑end best practices, customer engagement, and brand values.
• Customer Experience Excellence: Deliver prompt, courteous service that reflects brighthush’s commitment to honesty, integrity, and confidentiality. Resolve customer concerns swiftly, turning challenges into opportunities for loyalty and satisfaction.
• Store Operations & Merchandising: Maintain a clean, organized, and visually appealing store environment. Collaborate with merchandising teams to execute planograms, promote seasonal displays, and drive sales through effective product placement.
• Loyalty & Credit Program Promotion: Actively promote brighthush’s loyalty programs, credit offerings, and special promotions. Educate customers on benefits, ensuring they understand how to maximize value.
• Performance Management: Track associate performance, provide constructive feedback, and recognize achievements. Partner with store management to identify training needs and implement improvement plans.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols. Conduct regular safety briefings and ensure a secure environment for both staff and shoppers.
• Shrink & Loss Prevention: Support store shrink reduction initiatives by monitoring inventory, reporting discrepancies, and fostering a culture of accountability.
• Communication & Collaboration: Serve as the primary liaison between front‑end staff and upper management. Provide accurate, timely updates on priorities, challenges, and successes.
• Continuous Improvement: Identify process gaps, propose solutions, and implement best practices that enhance operational efficiency and customer satisfaction.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display principles.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills; ability to adapt tone to diverse audiences.
• Proactive problem‑solving mindset; able to respond effectively to changes in direction or unexpected situations.
• Team‑player attitude with a collaborative approach to achieving shared goals.
• Commitment to fostering an inclusive, respectful workplace culture.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience managing POS systems and coordinating register assignments.
• Background in loyalty program management or credit sales.
• Knowledge of safety and loss prevention protocols.
• Proficiency with retail analytics tools and data‑driven decision making.
• Leadership training or certification in customer service excellence.

Core Skills & Competencies

• Customer‑centric mindset with a passion for delivering memorable experiences.
• Strong organizational and time‑management abilities.
• Leadership presence and the ability to inspire and motivate a diverse team.
• Analytical thinking and data‑driven decision making.
• Adaptability and resilience in a dynamic retail environment.
• Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust development framework:

• Structured leadership training programs that cover everything from people management to operational excellence.
• Mentorship from senior leaders who share their insights and experiences.
• Cross‑functional projects that expose you to merchandising, supply chain, and e‑commerce initiatives.
• Clear promotion pathways from front‑end coordinator to store manager, district manager, and beyond.
• Access to internal job boards and relocation assistance for career advancement.
• Professional development stipend and tuition reimbursement for relevant courses.
• Opportunities to attend industry conferences, workshops, and seminars to stay ahead of retail trends.

Work Environment & Company Culture

brighthush thrives on a culture that values:

• Innovation: Encouraging creative solutions that enhance the customer journey.
• Collaboration: Fostering teamwork across departments to achieve shared objectives.
• Inclusivity: Celebrating diverse perspectives and ensuring every voice is heard.
• Employee Well‑Being: Providing resources for physical, mental, and financial health.
• Recognition programs that celebrate both individual and team achievements.
• Open communication channels that empower employees to share ideas and feedback.
• Flexible work arrangements that support work‑life balance.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, your total compensation package at brighthush includes:

• Competitive base pay with potential for overtime and performance bonuses.
• Employee discount program – enjoy savings on brighthush merchandise.
• Health, dental, and vision insurance options (eligible after meeting service requirements).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and family‑friendly benefits.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement for relevant courses.
• Discounts on childcare, cell phone plans, and pet insurance.
• Access to a credit union and financial planning services.
• Short‑ and long‑term disability coverage.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

How to Apply

Ready to elevate your retail career and make a tangible impact on the customer experience? Submit your application through the link below and join the brighthush family, where your contributions are valued, and your growth is our priority.

Apply to this position now

brighthush is an Equal Opportunity Employer

brighthush welcomes applicants from all backgrounds and is committed to fostering an inclusive workplace. We consider all qualified candidates without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. Reasonable accommodations are available for qualified individuals with disabilities.

We look forward to discovering how your passion for customer service and leadership can help shape the future of retail at brighthush.

Apply for this job