Seasoned Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Specialist – Drive Shopper Delight at brighthush

About brighthush

brighthush stands at the forefront of the off‑price retail revolution, delivering premium merchandise at unbeatable prices to millions of shoppers worldwide. With a storied history of rapid expansion and a relentless focus on customer obsession, brighthush has evolved into a Fortune 100 powerhouse that thrives on innovation, diversity, and community impact. Whether you’re stepping into one of our flagship stores, working behind the scenes in our distribution centers, or collaborating with our global headquarters, you’ll find a workplace that values your growth, encourages curiosity, and rewards excellence.

Why Join brighthush?

At brighthush, every customer interaction is an opportunity to create lasting memories. Our stores are more than retail spaces; they’re community hubs where shoppers discover style, value, and a sense of belonging. As a Retail Customer Experience Coordinator, you’ll be at the heart of this mission, shaping the day‑to‑day experience that keeps shoppers coming back. You’ll have the chance to influence brand perception, drive loyalty, and lead a team that embodies the brighthush spirit of service and innovation.

Key Responsibilities

• Lead Front‑End Excellence: Oversee a high‑performing team of Associates at the front of the store, ensuring prompt, courteous service and the promotion of loyalty programs.
• Model Outstanding Service: Engage with customers personally, demonstrating the brand’s commitment to quality, care, and the brighthush promise.
• Maintain Store Standards: Keep the store clean, organized, and visually appealing, aligning with the brand’s merchandising guidelines and visual identity.
• Train & Mentor: Develop Associates through coaching on front‑end principles, customer personalization, and loyalty program benefits, fostering a culture of continuous improvement.
• Schedule & POS Management: Assign registers, support POS coverage, and coordinate breaks to maintain optimal staffing levels and seamless customer flow.
• Resolve Customer Issues: Address concerns swiftly, turning challenges into positive outcomes that reinforce customer loyalty and trust.
• Operational Execution: Ensure Associates execute tasks in line with the store plan, prioritizing activities as needed to meet daily objectives.
• Communicate Effectively: Provide clear updates to management and Associates, fostering transparency, teamwork, and a shared sense of purpose.
• Feedback & Recognition: Offer constructive feedback and celebrate successes, building a culture of recognition and continuous growth.
• Compliance & Safety: Uphold all labor laws, store policies, and safety protocols, creating a secure environment for staff and shoppers alike.
• Program Promotion: Champion credit and loyalty programs, driving enrollment and usage through engaging storytelling and incentives.
• Loss Prevention: Participate in shrink reduction initiatives, safeguarding inventory and profitability while maintaining a welcoming atmosphere.
• Additional Duties: Perform other tasks as assigned, demonstrating flexibility, initiative, and a proactive mindset.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong grasp of merchandising techniques and visual standards that elevate the shopper experience.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities in a fast‑paced environment.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Experience training and developing Associates, fostering a culture of growth and empowerment.
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience in a high‑volume retail environment, preferably within an off‑price or discount model.
• Knowledge of POS systems and loyalty program technology, with a track record of driving enrollment.
• Background in loss prevention or safety compliance, with a proactive approach to risk mitigation.
• Demonstrated success in driving customer satisfaction metrics and improving Net Promoter Scores.
• Leadership training or certification (e.g., Retail Management, Customer Service Excellence).

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences that exceed expectations.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Analytical Thinking: Use data to inform decisions, identify trends, and drive performance improvements.
• Problem‑Solving: Resolve issues efficiently while maintaining composure and a positive attitude.
• Adaptability: Thrive in a fast‑paced, ever‑changing retail environment, embracing change as an opportunity.
• Technology Savvy: Comfortable with POS, inventory, and customer‑relationship systems, and eager to adopt new tools.
• Integrity & Confidentiality: Uphold ethical standards and protect sensitive information with discretion.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership training programs that prepare you for higher management roles.
• Cross‑functional projects that broaden your understanding of merchandising, supply chain, and marketing.
• Mentorship from seasoned leaders who share insights, guidance, and real‑world experience.
• Internal mobility pathways that allow you to explore roles in operations, merchandising, or corporate functions.
• Continuous learning resources, including workshops, webinars, and e‑learning modules tailored to your career path.

Work Environment & Company Culture

brighthush’s culture is built on three pillars: Respect, Innovation, and Community. We celebrate individuality, encourage creative problem‑solving, and support each other’s success. Our teams collaborate across departments, share best practices, and celebrate milestones together. Whether you’re on the sales floor or in the back office, you’ll experience a supportive, inclusive environment that values your contributions and empowers you to make an impact.

Compensation & Benefits

We offer a competitive hourly wage ranging from $14.00 to $14.50, with potential for overtime and performance bonuses. In addition to a robust benefits package, you’ll enjoy:

• Employee discount on merchandise, allowing you to shop the latest styles at unbeatable prices.
• Health, dental, and vision insurance options to protect you and your family.
• 401(k) plan with company match, helping you build a secure financial future.
• Paid time off, including holidays, vacation, and sick leave, to support work‑life balance.
• Paid parental leave, ensuring you can focus on family while staying connected to your career.
• Employee assistance program (EAP) for personal and professional support.
• Wellness initiatives, including smoking cessation and mental health resources.
• Pet insurance and legal insurance options for added peace of mind.
• Childcare and cell phone discounts to ease everyday expenses.
• Scholarship and adoption assistance programs for lifelong learning and family growth.
• Auto and home insurance discounts, helping you save on everyday essentials.
• Referral bonuses for bringing talented friends into the brighthush family.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or speak with your HR representative.

How to Apply

Ready to elevate your retail career? Click the link below to submit your application and join a team that values innovation, customer focus, and personal growth.

Apply To This Job

Location

8079a Kingston Pike, USA – brighthush Store 0249, Knoxville, TN

Join brighthush Today

At brighthush, we believe that great customer experiences start with great people. If you’re passionate about retail, eager to lead, and committed to delivering excellence, we want to hear from you. Apply now and become part of a brand that’s redefining the off‑price retail experience for millions of shoppers worldwide.