Seasoned Retail Customer Experience Coordinator – Front‑Line Leadership & Loyalty Program Champion – Drive Sales, Elevate Shopper Journeys, and Strengthen Brand Loyalty at brighthush

Welcome to brighthush – Where Every Shopper Feels at Home

At brighthush, we’re more than a retailer; we’re a global movement that redefines value, style, and confidence for shoppers worldwide. With a presence in over 30 countries and a portfolio that blends iconic brands with emerging designers, brighthush delivers high‑quality merchandise at unbeatable prices. Our mission is simple yet powerful: to empower every customer to discover the best of fashion, home, and lifestyle without compromising on quality or affordability.

Our culture is built on diversity, collaboration, and an unwavering focus on customer delight. We celebrate innovation, nurture professional growth, and place people at the center of everything we do. Whether you’re a seasoned retail veteran or a fresh talent eager to learn, brighthush offers a vibrant environment where ideas flourish and careers accelerate.

Our Vision & Mission

We envision a world where every shopper feels seen, valued, and inspired. Our mission is to create a seamless, personalized experience that turns every visit into a memorable moment. By combining cutting‑edge technology, data‑driven insights, and a passionate team, we continuously raise the bar for retail excellence.

Why This Role Matters

As the Retail Customer Experience Coordinator, you become the linchpin between our associates and our shoppers. You shape the first impression, drive loyalty, and ensure every customer leaves with a smile. Your leadership translates into higher sales, stronger brand loyalty, and a safer, cleaner store environment. In short, you’re the catalyst that turns a routine shopping trip into a memorable experience.

Impact on the Business

• Increases average transaction value through upselling and cross‑selling.
• Reduces customer churn by fostering a sense of belonging.
• Enhances store reputation, leading to organic word‑of‑mouth growth.
• Supports corporate sustainability goals by promoting responsible purchasing.

Key Responsibilities

• Lead Front‑End Excellence: Oversee a team of associates at the front of the store, ensuring prompt, courteous service and consistent promotion of loyalty programs.
• Model Outstanding Service: Engage with customers personally, demonstrating the brand’s commitment to quality and care.
• Maintain a clean, organized, and visually appealing store front that reflects brighthush’s brand standards.
• Train and mentor associates on front‑end principles, customer personalization, and loyalty program benefits.
• Assign registers, support POS coverage, and coordinate breaks to keep the team operating smoothly.
• Address customer concerns swiftly, turning potential issues into opportunities for delight.
• Ensure associates execute tasks in line with the store plan, prioritizing effectively during peak periods.
• Communicate clearly with management and associates, setting priorities and providing progress updates.
• Deliver and receive constructive feedback, fostering a culture of continuous improvement.
• Collaborate with store management on associate training needs to boost effectiveness.
• Enforce labor laws, policies, and procedures to maintain compliance and fairness.
• Promote credit and loyalty programs, driving enrollment and usage.
• Support shrink reduction initiatives and safety programs to protect inventory and staff.
• Participate in safety awareness activities, ensuring a safe environment for all.
• Perform additional duties as assigned to support store success.
• Analyze customer feedback and store metrics to refine service protocols.
• Collaborate with marketing to promote in‑store events, product launches, and seasonal campaigns.
• Champion sustainability initiatives by encouraging eco‑friendly purchasing and waste reduction.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual display standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Experience in training and coaching associates to elevate customer service.
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays.
• Basic proficiency in Microsoft Office and retail POS systems.
• High school diploma or equivalent; associate’s or bachelor’s degree preferred.

Preferred Attributes

• Prior experience in a fast‑paced retail environment with a focus on customer loyalty.
• Knowledge of POS systems and basic data entry.
• Demonstrated ability to lead by example and inspire a high‑performing team.
• Commitment to upholding brand integrity, honesty, and confidentiality.
• Experience with safety protocols and shrink‑reduction initiatives.
• Experience in event planning or community outreach programs.
• Fluency in multiple languages is a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership & Coaching: Ability to motivate, develop, and retain talent.
• Problem‑Solving: Quick, effective resolution of customer and operational issues.
• Data‑Driven Decision Making: Use metrics to guide store performance.
• Adaptability: Thrive in a fast‑moving retail environment.
• Communication: Clear, concise, and persuasive in all interactions.
• Time Management: Prioritize tasks and meet deadlines under pressure.
• Team Collaboration: Work seamlessly with cross‑functional teams.
• Technology Savvy: Comfortable with POS, CRM, and inventory systems.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We offer:

• Structured leadership development programs that prepare you for store‑level or regional roles.
• Cross‑functional training in merchandising, inventory management, and digital initiatives.
• Mentorship from seasoned leaders who have navigated the retail landscape.
• Access to internal job boards and relocation assistance for career‑advancing moves.
• Continuous learning through workshops, webinars, and on‑the‑job coaching.
• Opportunities to lead special projects, such as sustainability drives or community outreach.
• Annual leadership conferences featuring industry experts and thought leaders.

Work Environment & Culture

brighthush prides itself on a culture that values:

• Diversity & Inclusion: Every voice is heard and respected.
• Collaboration: Teams work together to solve problems and celebrate wins.
• Innovation: We encourage creative ideas that improve the customer journey.
• Employee Well‑Being: Programs that support physical, mental, and financial health.
• Recognition: Regular shout‑outs, awards, and performance bonuses.
• Community Engagement: Volunteer opportunities and local partnerships.
• Learning Culture: Continuous improvement and knowledge sharing.

Compensation & Benefits

While the starting hourly rate for this role ranges from $16.00 to $16.50, the total rewards package at brighthush is designed to support your lifestyle and future goals:

• Competitive base pay with potential for overtime and shift differentials.
• Employee discount on all brighthush merchandise.
• Health, dental, and vision plans with employer contributions.
• Retirement savings plan (401(k)) with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) for mental health support.
• Wellness initiatives such as smoking cessation, fitness subsidies, and wellness challenges.
• Childcare and cell‑phone discounts.
• Pet insurance and legal assistance.
• Credit union access and financial education resources.
• Referral bonuses for bringing talented friends into the brighthush family.
• Optional benefits such as life insurance, short‑term and long‑term disability, and adoption assistance.
• Performance‑based bonuses tied to store metrics and customer satisfaction.

How to Apply

Ready to elevate the customer experience and grow your career with brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to this role at brighthush

Location & Contact

Store: brighthush Store 0451, Omaha, NE Address: 6510 North 73rd Plaza, Omaha, NE 68145 For more information, contact your brighthush representative or visit our careers page.

Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.