Seasoned Retail Loss Prevention & Customer Experience Specialist – Uniformed Security Guard & Safety Champion – brighthush

Welcome to brighthush – Where Value Meets Safety

At brighthush, we’re more than a retailer; we’re a global movement that redefines the off‑price shopping experience. With flagship stores in over 20 countries, state‑of‑the‑art distribution centers, and a thriving e‑commerce platform, we bring high‑quality merchandise to millions of shoppers at unbeatable prices. Our mission is simple yet powerful: to create memorable shopping moments that blend value, quality, and safety. We do this by fostering a culture of diversity, collaboration, and continuous learning, empowering every team member to grow, innovate, and make a tangible impact.

Position Overview

We’re seeking a Seasoned Retail Loss Prevention & Customer Experience Specialist to serve as the frontline guardian of our retail environment. In this dynamic role, you’ll blend proactive security measures with exceptional customer service, ensuring that every shopper feels safe, welcomed, and valued. You’ll be the first line of defense against theft and misconduct while simultaneously providing courteous assistance and fostering a positive retail experience. This position is ideal for individuals who thrive in fast‑paced, customer‑centric settings and who are passionate about protecting brand integrity.

Key Responsibilities

• Visible Deterrence & Patrol: Maintain a confident, approachable presence at the front of the store and throughout key departments, serving as a deterrent to potential loss and dishonesty.
• Customer Engagement: Greet shoppers with professionalism, demonstrate courtesy and respect, and respond to inquiries or concerns by directing them to store management or customer service via the brighthush‑issued radio system.
• Incident Observation & Reporting: Identify suspicious behavior or critical incidents, document findings in the AIIM Case Management system, and promptly notify Loss Prevention (LP) or store management.
• Emergency Preparedness: Review and understand the Store Emergency Response Guide, and be prepared to act swiftly in the event of an emergency.
• Uniform & Equipment Compliance: Wear the brighthush‑approved uniform and body‑worn camera at all times, ensuring equipment is functional and maintained.
• Closing Safety Sweep: Conduct a thorough safety sweep of the store in collaboration with management during closing procedures.
• Policy Adherence: Follow all brighthush policies, procedures, and safety protocols, and contribute to a culture of continuous improvement.
• Additional Duties: Perform other tasks as assigned by the District Loss Prevention Manager or store leadership, ensuring flexibility and adaptability.

Essential Qualifications

• 0–2 years of retail or security experience, with a strong understanding of loss prevention fundamentals.
• Excellent verbal and written communication skills, capable of interacting with diverse customer groups.
• Sound decision‑making ability, especially under pressure, to ensure safety for yourself, colleagues, and customers.
• Self‑motivated and capable of working independently while maintaining a high level of professionalism.
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and perform routine patrols.

Preferred Qualifications

• Prior experience with body‑worn camera systems and incident reporting tools.
• Knowledge of local law enforcement protocols and emergency response procedures.
• Previous exposure to retail loss prevention strategies, such as CCTV monitoring or theft prevention training.
• Demonstrated commitment to upholding brand integrity and customer satisfaction.

Core Skills & Competencies

• Situational Awareness: Ability to read the environment and anticipate potential risks.
• Customer Service Excellence: Maintaining a friendly, helpful demeanor while balancing security responsibilities.
• Technical Proficiency: Comfortable using radios, body‑worn cameras, and incident management software.
• Team Collaboration: Working closely with store management, loss prevention, and other departments.
• Adaptability: Responding effectively to changing situations and shifting priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Loss Prevention Associate, you will have access to a comprehensive training program that covers:

• Advanced loss prevention tactics and retail security best practices.
• Leadership development courses for those aspiring to move into supervisory or managerial roles.
• Cross‑functional training across distribution centers, e‑commerce, and corporate functions.
• Mentorship from seasoned security professionals and store leaders.

Successful performers may progress to roles such as Loss Prevention Supervisor, Store Manager, or District Manager, with opportunities to work across brighthush’s global network. Our structured career ladder ensures that your growth is supported by clear milestones, ongoing coaching, and a culture that rewards initiative and innovation.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive workplace where every voice is heard. Our culture is defined by:

• Diversity & Inclusion: We celebrate differences and encourage diverse perspectives.
• Collaboration: Cross‑departmental teamwork is essential to our success.
• Continuous Learning: We invest in ongoing training and professional development.
• Employee Well‑Being: From health programs to flexible scheduling, we prioritize your overall wellness.

Compensation, Perks & Benefits

While specific pay rates are determined by experience and qualifications, the starting range for this role is $15.75 to $18.60 per hour. In addition to competitive wages, brighthush offers a comprehensive benefits package, including:

• Health, dental, and vision insurance (eligible after required service periods).
• 401(k) retirement plan with company contributions and matching.
• Paid time off: holidays, vacation, sick leave, and paid parental leave.
• Employee discounts on brighthush merchandise.
• Wellness programs: Employee Assistance Program (EAP), smoking cessation support, and mental health resources.
• Financial benefits: credit union membership, auto/home insurance discounts, and a scholarship program.
• Additional perks: child care support, cell phone discounts, pet insurance, and adoption assistance.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact a brighthush representative.

Why brighthush?

brighthush is more than a retailer; it’s a community of passionate professionals dedicated to delivering value and safety to millions of customers worldwide. By joining our Loss Prevention team, you will:

• Play a critical role in protecting the brand and ensuring a secure shopping environment.
• Work alongside experienced security and retail leaders.
• Benefit from a culture that rewards initiative, innovation, and integrity.
• Advance your career through structured training and clear advancement pathways.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We welcome candidates from all backgrounds and are committed to equal opportunity hiring. brighthush also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act.

Apply to this position at brighthush