Seasoned Retail Loss Prevention & Customer Service Associate II – Front‑of‑Store Security & Guest Experience Specialist – Join brighthush’s Dynamic Retail Innovation Team

About brighthush

brighthush is not just a retailer; it’s a movement that reimagines the off‑price shopping experience. With more than 1,200 stores nationwide, cutting‑edge distribution centers, and a forward‑thinking corporate headquarters, brighthush delivers premium products at unbeatable prices while staying true to a culture of innovation, customer obsession, and relentless pursuit of excellence. As a Fortune 100 company, we empower every team member to grow, innovate, and leave a lasting impact on the lives of our customers.

Why brighthush is the Future of Retail

Retail is evolving at a breakneck pace. Customers demand seamless experiences, instant gratification, and a sense of community. brighthush is at the forefront of this transformation, blending technology, data‑driven insights, and a passion for service to create a shopping environment that feels both personal and efficient. By joining our team, you’ll be part of a company that is redefining how consumers discover and enjoy premium products, while also shaping the future of retail security and guest experience.

Your Impact as a Retail Loss Prevention & Customer Service Associate II

In this dual‑focused role, you will be the first line of defense against theft and loss while simultaneously ensuring a welcoming, seamless experience for every guest. You’ll blend vigilance with hospitality, using cutting‑edge technology and a customer‑first mindset to protect both the brand and the shopper. Your actions directly influence store safety, customer satisfaction, and the overall profitability of the business.

Key Responsibilities (Expanded)

• Visible Deterrence & Presence: Maintain a professional, approachable presence at the front of the store and in high‑traffic departments to deter potential loss and dishonesty. Your calm, confident demeanor sets the tone for a safe shopping environment.
• Body‑Worn Camera Operations: Operate, maintain, and troubleshoot the company‑approved body‑worn camera system. Ensure all footage is captured, stored, and transmitted securely, and that the system complies with privacy regulations.
• Customer Engagement & Service: Greet shoppers with courtesy, provide assistance, and direct them to the appropriate team member or customer service desk. Use your knowledge of store layout and product assortment to enhance the guest experience.
• Incident Observation & Reporting: Identify suspicious behavior or critical incidents, document them accurately in the brighthush Case Management system, and alert loss prevention or store management as required. Your timely reporting helps prevent loss and ensures swift resolution.
• Emergency Response & Safety: Review and understand the Store Emergency Response Guide, and act swiftly in the event of an emergency, ensuring the safety of customers, staff, and the brand. Conduct safety sweeps and collaborate with store management to verify all protocols are met.
• Policy Adherence & Compliance: Follow all brighthush policies, procedures, and cultural values. Serve as a role model for compliance and professionalism, and help educate guests and colleagues on safety best practices.
• Collaboration Across Departments: Work closely with loss prevention, merchandising, and customer service teams to create a cohesive, secure, and customer‑centric environment. Share insights and collaborate on initiatives that improve both safety and guest satisfaction.
• Continuous Improvement & Innovation: Participate in training sessions, share insights, and suggest process enhancements that elevate store safety and guest satisfaction. Stay current with emerging loss prevention technologies, including RFID, AI‑driven analytics, and mobile security apps.
• Data Analysis & Reporting: Review incident reports and surveillance data to identify trends, recommend preventive measures, and support strategic decision‑making. Your analytical insights help shape store policies and improve overall performance.
• Physical & Technical Readiness: Maintain physical stamina to stand for extended periods and perform routine store patrols. Demonstrate proficiency with basic technology, including radio communication and case management software.

Essential Qualifications (Expanded)

• High school diploma or equivalent; associate degree preferred.
• 0–2 years of retail or security experience (experience in loss prevention is a plus).
• Strong verbal and written communication skills, with the ability to convey complex information clearly.
• Sound decision‑making ability, especially under pressure, and a calm demeanor in high‑stress situations.
• Self‑motivated with the capacity to work independently and as part of a team.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• Physical stamina to stand for extended periods and perform routine store patrols.
• Proficiency with basic technology, including radio communication and case management software.
• Basic understanding of data privacy regulations and ethical handling of surveillance footage.
• Commitment to continuous learning and professional development.

Preferred Qualifications (Expanded)

• Prior experience in a loss prevention or security role within a retail environment.
• Knowledge of body‑worn camera systems and data privacy regulations.
• Experience with emergency response protocols and crisis management.
• Demonstrated ability to handle conflict resolution and de‑escalation scenarios.
• Fluency in multiple languages to serve a diverse customer base.
• Certification in Loss Prevention or Retail Security (e.g., Certified Loss Prevention Professional).
• Experience with data analytics tools or familiarity with AI‑driven security solutions.

Skills & Competencies (Expanded)

• Customer‑first mindset with a passion for creating memorable shopping experiences.
• Attention to detail and a proactive approach to identifying risks.
• Strong analytical skills to interpret surveillance data and incident reports.
• Adaptability to changing store dynamics and evolving security technologies.
• Team player who values collaboration across departments.
• Integrity and ethical judgment in all interactions.
• Resilience and composure in high‑pressure situations.
• Excellent time‑management and multitasking abilities.
• Strong interpersonal skills, including conflict resolution and de‑escalation techniques.
• Tech‑savvy mindset with a willingness to learn new tools and platforms.

Career Growth & Learning Opportunities (Expanded)

At brighthush, your career trajectory is supported by a robust framework of learning and advancement:

• Structured Training Programs: Comprehensive modules covering loss prevention tactics, customer service excellence, leadership fundamentals, and advanced technology use.
• Mentorship & Coaching: Pairing with seasoned loss prevention managers and senior store leaders to accelerate skill development.
• Pathways to Leadership: Opportunities to transition into supervisory roles such as Loss Prevention Supervisor, Store Manager, or even regional leadership positions.
• Cross‑Departmental Projects: Participation in initiatives that broaden your skill set, increase visibility, and foster innovation.
• Internal Job Boards & Career Resources: Access to a wide range of roles across the organization, with tools to map your career path.
• Leadership Development Series: Quarterly workshops on strategic thinking, people management, and operational excellence.
• Advanced Certifications: Support for obtaining industry certifications such as Certified Loss Prevention Professional (CLP) or Certified Retail Security Professional (CRSP).

Training & Development Highlights (Expanded)

Our training ecosystem is designed to keep you ahead of industry trends:

• On‑the‑Job Training with real‑time feedback and coaching.
• Digital Learning Modules covering compliance, technology, and customer service.
• Quarterly Workshops on emerging loss prevention techniques and guest experience strategies.
• Annual Leadership Bootcamps for high‑potential associates.
• Certification pathways in Retail Security and Loss Prevention.
• Access to industry conferences, webinars, and knowledge‑sharing sessions.
• Peer‑learning groups and knowledge‑exchange forums.

Work Environment & Culture (Expanded)

brighthush cultivates a workplace where:

• Employees are encouraged to bring fresh ideas and challenge the status quo.
• Open communication channels exist between staff and leadership.
• Work‑life balance is respected, with flexible scheduling options where possible.
• Recognition programs celebrate achievements and milestones.
• Diversity and inclusion are not just buzzwords—they are lived values that shape every interaction.
• Team‑building events, wellness challenges, and community service days foster camaraderie.
• Transparent performance metrics and regular feedback loops empower continuous improvement.
• Safety is a shared responsibility, with a culture that prioritizes both employee and customer well‑being.

Compensation & Benefits (Expanded)

Our comprehensive benefits package is designed to support you and your family:

• Competitive hourly wage ranging from $13.30 to $18.60, based on experience and performance.
• 401(k) plan with company match, along with a range of retirement savings options.
• Health, dental, and vision insurance plans, including options for HSA and FSA.
• Paid time off: holidays, vacation, sick leave, and paid parental leave.
• Short‑ and long‑term disability coverage.
• Life insurance and accidental death & dismemberment policies.
• Employee assistance program (EAP) and wellness resources.
• Discounts on retail merchandise, cell phones, childcare, pet insurance, and more.
• Scholarship program and adoption assistance for qualifying employees.
• Referral bonuses for bringing talented friends and family into the brighthush family.
• Employee recognition events, wellness stipends, and annual company retreats.

Schedule & Location (Expanded)

Position: Retail Loss Prevention & Customer Service Associate II Store: brighthush Store 0212, Louisville, KY Schedule: Full‑time, 40 hours per week with flexible shift options (morning, afternoon, evening, weekend). The role may require occasional overtime during peak shopping periods. We also offer a hybrid shift schedule to accommodate diverse lifestyles.

How to Apply (Expanded)

Ready to take the next step in your career? Join a company that values your contributions, invests in your growth, and offers a rewarding work experience. Click the link below to submit your application and start your journey with brighthush.

Apply to this job

Our Commitment to Diversity & Inclusion (Expanded)

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts (Expanded)

As a Retail Loss Prevention & Customer Service Associate II at brighthush, you will be at the forefront of safeguarding our brand, delighting our guests, and driving operational excellence. Your vigilance, empathy, and analytical mindset will help create a safe, welcoming environment that keeps customers coming back. If you are a proactive, customer‑centric professional who thrives in a fast‑moving retail environment, we want to hear from you. Apply today and become part of a team that is redefining the off‑price retail experience.