Seasoned Revenue Cycle Management Customer Service Specialist – Remote, Patient Billing & Insurance – 10 am – 7 pm EST – Join brighthush

Introduction to brighthush

At brighthush, we are redefining the future of healthcare by blending cutting‑edge science, data‑driven analytics, and intuitive digital platforms. Our mission is simple yet profound: accelerate diagnostics, empower clinicians, and give patients the clarity they need to make informed health decisions. With a global presence that spans state‑of‑the‑art laboratories, research collaborations, and integrated technology ecosystems, brighthush is at the forefront of transforming patient care worldwide.

Why This Role Matters

The Revenue Cycle Management (RCM) function is the financial lifeblood of any healthcare organization. It ensures that services are billed accurately, reimbursed efficiently, and that patients receive care without undue financial burden. As a Seasoned Revenue Cycle Management Customer Service Specialist, you will be the frontline advocate for patients, physicians, and insurance carriers. Your expertise will guide patients through complex billing inquiries, secure payment plans, and resolve outstanding balances—all while upholding the highest standards of customer care and regulatory compliance.

Key Responsibilities

• Handle 80+ inbound calls daily from patients, physicians, and private insurance carriers, delivering timely, accurate, and empathetic information.
• Initiate, negotiate, and manage payment plans for patients with outstanding balances, ensuring adherence to regulatory requirements and company policies.
• Navigate multiple internal systems—billing platforms, insurance portals, and knowledge bases—to resolve inquiries efficiently and accurately.
• Maintain and exceed performance metrics such as average call handling time, first‑contact resolution rate, and customer satisfaction scores.
• Collaborate with cross‑functional teams (Billing, Claims, Finance, Compliance) to resolve complex billing disputes and streamline processes.
• Participate in ongoing training and development programs to master new tools, processes, and industry best practices.
• Document all interactions meticulously in the CRM system, ensuring data integrity, audit readiness, and compliance with privacy regulations.
• Contribute to continuous improvement initiatives by sharing insights, feedback, and best practices that enhance workflow efficiency.
• Act as a subject matter expert for billing terminology, insurance policies, and reimbursement procedures, providing guidance to peers and new hires.
• Support the implementation of new billing software and system upgrades, offering frontline feedback to IT and product teams.

Essential Qualifications

• High School Diploma or GED equivalent.
• Minimum of 1 year of customer service experience in a high‑volume environment.
• Strong verbal and written communication skills, with the ability to explain complex billing concepts in simple, clear terms.
• Proficiency in navigating multiple computer screens and applications simultaneously.
• Excellent organizational skills and meticulous attention to detail.
• Ability to thrive in a fast‑paced, dynamic setting while maintaining composure under pressure.
• Basic alphanumeric data entry proficiency and comfort with spreadsheets.
• Energetic, passionate approach to customer service with a genuine desire to help patients.

Preferred Qualifications

• 1+ year of experience in a high‑volume call center environment.
• 1+ year of exposure to medical billing, insurance claims, and explanation of benefits (EOB).
• 1+ year of direct patient billing experience, including payment plan setup and dispute resolution.
• Familiarity with healthcare compliance regulations such as HIPAA and HITECH.
• Experience using billing software (e.g., brighthush's platform or similar).
• Knowledge of insurance carrier policies and reimbursement processes.
• Experience with CRM systems and Microsoft Office Suite.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a commitment to exceed expectations.
• Problem‑Solving: Ability to analyze complex billing scenarios and propose effective solutions.
• Technical Proficiency: Comfortable with CRM systems, billing software, and Microsoft Office Suite.
• Time Management: Prioritize tasks, meet deadlines, and manage multiple priorities simultaneously.
• Team Collaboration: Work seamlessly with internal stakeholders to resolve patient issues.
• Adaptability: Quickly learn new processes and adapt to evolving technology and policies.
• Attention to Detail: Ensure accuracy in data entry, documentation, and compliance checks.
• Communication: Convey complex information clearly to diverse audiences.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Customer Service Specialist, you will have access to:

• Structured onboarding and continuous training programs covering medical billing, insurance claims, and advanced customer service techniques.
• Mentorship from seasoned RCM professionals who will guide you through complex billing scenarios.
• Internal mobility pathways to roles such as Billing Analyst, Claims Specialist, Customer Experience Manager, or even leadership positions within the RCM division.
• Leadership development workshops focused on communication, conflict resolution, and project management.
• Opportunities to contribute to cross‑functional initiatives that shape the future of patient billing and revenue optimization.
• Access to a robust learning platform with courses, certifications, and industry conferences.

Work Environment & Culture at brighthush

Our culture is built on collaboration, innovation, and a shared commitment to improving patient lives. You will experience:

• A remote‑first environment that offers flexibility while fostering a strong sense of community through virtual huddles, team events, and peer‑to‑peer learning.
• Inclusive, diverse teams that celebrate different perspectives and encourage creative problem‑solving.
• Transparent communication from leadership, ensuring you understand how your work contributes to the company’s mission.
• Recognition programs that reward outstanding performance and customer‑centric excellence.
• Access to wellness resources, including mental health support, fitness stipends, and mindfulness sessions.
• Regular virtual town halls and Q&A sessions with senior executives.

Compensation & Benefits

We offer a competitive hourly rate ranging from $17.75 to $21.00, commensurate with experience and qualifications. In addition to base pay, you will enjoy:

• Comprehensive health benefits (medical, dental, vision) for full‑time employees.
• Life insurance, short‑term and long‑term disability coverage.
• 401(k) retirement plan with company match.
• Paid Time Off (PTO) and Flexible Time Off (FTO) to support work‑life balance.
• Tuition reimbursement for approved courses and certifications.
• Employee Stock Purchase Plan (ESPP) to share in brighthush’s success.
• Access to a robust learning platform for continuous skill development.
• Monthly wellness stipend for fitness, meditation, or other self‑care activities.
• Annual performance bonus potential based on team and company metrics.

Schedule & Training

Work Hours: Monday – Friday, 10:00 am – 7:00 pm EST Training Hours: 9:00 am – 6:00 pm EST (initial onboarding and ongoing skill development)

Application Process

Ready to make a tangible impact on patient care while advancing your career? Submit your application by August 18, 2026. We review applications on a rolling basis and encourage early submission to secure your spot.

Join brighthush Today

As a Customer Service Specialist in our RCM division, you will be at the heart of a mission that transcends numbers—helping patients navigate their healthcare journey with confidence and clarity. If you are passionate about customer service, eager to learn, and ready to contribute to a global leader in diagnostics and patient care, we want to hear from you.

Apply now and become part of a team that is dedicated to improving health outcomes and transforming lives worldwide.