Seasoned Senior Customer Success Manager – Championing Partner Growth, Adoption, and Success for brighthush’s Innovative B2B SaaS Logistics Platform

Welcome to brighthush – Where Logistics Meets Innovation

At brighthush, we’re not just building a parcel locker network; we’re redefining the very fabric of last‑mile delivery. By marrying state‑of‑the‑art software with a resilient hardware ecosystem, we empower retailers, e‑commerce brands, and carriers to deliver effortless, on‑demand parcel experiences that delight customers and protect the planet. Our journey from a modest startup to a trusted partner for Fortune 500 retailers and regional carriers is fueled by data‑driven decision making, relentless curiosity, and an unwavering commitment to partner success.

Why brighthush? What Makes Us Different

In a world where speed, reliability, and sustainability are non‑negotiable, brighthush stands out as a catalyst for change. Our high‑velocity team thrives on innovation, collaboration, and measurable impact. We value curiosity, ownership, and a passion for solving complex problems. As a Senior Customer Success Manager, you’ll be the linchpin that connects our technology, our partners, and our customers, ensuring every interaction delivers tangible value and drives mutual growth.

Role Overview – Your Mission

We’re looking for an experienced Customer Success Manager to lead the adoption and expansion of our platform across a diverse portfolio of carrier partners. In this role, you will own the end‑to‑end partner journey—from onboarding to renewal—and drive key performance indicators (KPIs) that reflect the health and growth of our partner ecosystem. Your strategic influence will shape the future of our product roadmap and the success of our partners worldwide.

Key Aspects of the Role

• Own the full partner lifecycle, ensuring seamless onboarding, proactive support, and strategic guidance.
• Drive adoption of new features, integrations, and data insights to maximize platform value.
• Collect, analyze, and report on performance metrics to inform strategy and identify growth opportunities.
• Collaborate cross‑functionally with Product, Engineering, Sales, and Marketing to deliver a cohesive partner experience.
• Act as the voice of the partner within the organization, advocating for enhancements that align with partner needs.

Key Responsibilities

• Partner Relationship Management: Serve as the primary point of contact for carrier partners, ensuring proactive support, timely updates, and strategic guidance.
• Adoption & Engagement: Design and execute adoption plans that accelerate the use of new features, integrations, and data insights.
• Performance Analytics: Build and maintain dashboards in Looker and Mixpanel, leveraging SQL/BigQuery to extract actionable insights.
• Reporting & Forecasting: Produce regular performance reports for internal stakeholders and partner executives, highlighting trends, risks, and opportunities.
• Product Feedback Loop: Capture partner feedback and translate it into product backlog items, working closely with Product Management.
• Renewal & Upsell: Drive renewal conversations and identify upsell opportunities that align with partner growth plans.
• Cross‑Functional Collaboration: Partner with Sales, Marketing, and Support to create a seamless handoff and ensure consistent messaging.
• Process Improvement: Continuously refine customer success processes, tools, and playbooks to increase efficiency and scalability.

Essential Qualifications

• Minimum 3 years of experience in customer success, account management, or partner management within a B2B SaaS or logistics‑tech environment.
• Proven track record of moving and improving key performance indicators (KPIs) for enterprise customers.
• Hands‑on experience with data analytics platforms such as Looker and Mixpanel.
• Strong SQL skills and familiarity with BigQuery or similar data warehouses.
• Fluent in English and German (B2+), with excellent written and verbal communication skills in both languages.
• Technical product knowledge and experience with API integrations or similar technical implementations.
• Strong analytical mindset, with the ability to translate data into actionable insights.
• Excellent stakeholder management skills, capable of influencing senior leaders across multiple functions.

Preferred Qualifications

• Experience working with logistics carriers or in the parcel delivery industry.
• Background in data‑driven product management or engineering.
• Experience with customer success tools such as Gainsight, Totango, or similar platforms.
• Knowledge of European logistics regulations and compliance standards.
• Prior remote work experience in a distributed team environment.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align partner success with company goals.
• Data Literacy: Comfortable working with large datasets, building dashboards, and deriving insights.
• Communication: Clear, concise, and persuasive communication in both English and German.
• Problem Solving: Creative and analytical approach to resolving complex partner challenges.
• Collaboration: Proven ability to work effectively across product, engineering, sales, and marketing teams.
• Customer‑Centric Mindset: Passion for delivering exceptional partner experiences and driving satisfaction.
• Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, professional development is a shared responsibility. As a Senior Customer Success Manager, you will:

• Gain exposure to all facets of our platform, from data analytics to API integrations.
• Participate in cross‑functional projects that shape the future of our product roadmap.
• Receive mentorship from senior leaders in Customer Success, Product, and Engineering.
• Attend industry conferences, webinars, and internal knowledge‑sharing sessions.
• Have the opportunity to transition into senior Customer Success roles, Product Management, or even Leadership positions within the organization.

Work Environment & Company Culture

brighthush is a remote‑first company that values flexibility, trust, and transparency. Our team is distributed across Poland, Germany, the United States, and other key markets, yet we maintain a strong sense of community through:

• Weekly all‑hands meetings and monthly town halls.
• Regular virtual coffee breaks and team‑building activities.
• Open‑door leadership policy and frequent feedback loops.
• Inclusive culture that celebrates diversity and encourages new ideas.
• Commitment to work‑life balance, with flexible hours and a results‑oriented approach.

Compensation & Benefits

We offer a competitive salary range of PLN 180,000 – 240,000 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Performance‑based bonuses tied to partner health and adoption metrics.
• Health and wellness benefits, including medical insurance and mental health support.
• Generous paid time off and holiday schedule.
• Professional development budget for courses, certifications, and conferences.
• Equity or stock‑option program to share in the company’s long‑term success.
• Access to cutting‑edge tools and technology to support your work.

How to Apply

If you are passionate about driving partner success in a fast‑moving tech environment and meet the qualifications above, we would love to hear from you. Please submit your application through our career portal:

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Closing – Join the brighthush Revolution

At brighthush, you’ll have the chance to shape the future of logistics, influence the success of our partners, and grow your career in a supportive, innovative environment. Join us and help us deliver the next generation of parcel delivery solutions that delight customers worldwide.