Seasoned Senior Customer Success Manager – Church Technology Experience & Strategic Growth Champion for Faith Communities, Driving Digital Ministry Innovation at brighthush

Welcome to brighthush – Where Faith Meets Innovation

At brighthush, we’re more than a tech startup; we’re a movement dedicated to transforming how faith communities connect, grow, and serve in the digital age. Our cloud‑based ecosystem blends mobile engagement, giving platforms, and community‑management tools into a single, intuitive experience that pastors, staff, and congregants can rely on. By empowering ministries with technology that works for them, we free leaders to focus on what matters most: ministry, community, and impact.

Why brighthush is a Game‑Changer for Church Technology

Recognized as a Best Place to Work by brighthush in Seattle, Denver, and Dallas for 2025, and a top‑ten company on Washington’s 100 Best Companies to Work For list for 2024, brighthush is a place where purpose meets performance. Our commitment to diversity, inclusion, and employee well‑being has earned us accolades such as the 2025 “Best Places to Work for Women.” We believe great people create great products, and we invest in our team’s growth, health, and happiness.

About the Role: Senior Customer Success Manager – Church Technology Experience

As the inaugural Senior Customer Success Manager for our Church Technology Experience team, you will partner directly with the Head of Customer Experience to shape how brighthush serves churches at scale. You will own the full customer journey—from onboarding and training to long‑term relationship management—across a growing portfolio of faith communities. Your work will lay the foundation for a scalable, high‑impact customer success function that supports our mission of empowering ministries worldwide.

Why This Role Matters

In the early days of a product, every interaction shapes the future. Your insights will influence product roadmaps, support processes, and the overall customer experience. You will be the bridge between pastors, church staff, and our engineering team, ensuring that technology serves ministry, not the other way around. If you thrive in a fast‑moving environment, love building systems from scratch, and want to make a tangible difference in people’s lives, this is the role for you.

Key Responsibilities

• End‑to‑End Onboarding – Lead the onboarding execution for new churches, securing access, coordinating technical setup with engineering, creating onboarding templates, and ensuring a smooth transition from access to delivery.
• Customer Relationship Management – Serve as the primary point of contact for an assigned book of churches, conducting monthly check‑ins, strategy sessions, and training engagements.
• Cross‑Functional Collaboration – Partner with the Head of Customer Experience on sales calls, kickoff meetings, data practice conversations, and strategy workshops.
• Process Design & Documentation – Translate customer needs into scalable playbooks, support workflows, training best practices, and ministry‑specific strategies.
• Operational Backbone Development – Identify opportunities for automation or delegation (including AI tools) versus tasks that require a human, pastoral touch.
• Technical Liaison – Act as the translator between customers and engineering, ensuring clear communication of solutions, status updates, and expectations.
• Travel & In‑Person Engagements – Attend periodic in‑person training sessions and customer visits alongside the Head of Customer Experience.
• Continuous Improvement – Record and review customer calls to surface insights, refine processes, and elevate the overall customer experience.

Essential Qualifications

• Proven experience in a customer‑facing role within a SaaS or technology company, managing implementations and ongoing relationships.
• Deep understanding of church operations, pastoral workflows, and change management in a ministry setting.
• Strong written and verbal communication skills; comfortable leading meetings and producing clear, actionable documentation.
• Ability to manage multiple work streams independently, prioritize tasks, and meet deadlines without constant supervision.
• Technical aptitude: comfortable discussing integrations with church management systems such as brighthush, brighthush, brighthush, and brighthush.
• Willingness to travel for customer trainings and team gatherings.

Preferred Qualifications

• Experience with church management systems (brighthush, brighthush, brighthush, brighthush) or similar platforms.
• Background in pastoral care, ministry leadership, or long‑term church involvement.
• Experience building or scaling customer success functions in a high‑growth environment.
• Familiarity with AI‑driven automation tools for customer success workflows.

Skills & Competencies

• Servant‑Hearted Leadership – Proactively supports teammates, embraces a “no task is too small” mindset, and collaborates beyond job descriptions.
• Curiosity & Continuous Learning – Eager to understand why and how things work, always seeking ways to improve processes and customer outcomes.
• Strategic & Process‑Oriented Thinking – Designs structured systems that bring order to complexity, translating strategy into actionable plans.
• Problem‑Solving & Resilience – Tackles challenging issues, works collaboratively to find optimal solutions, and persists with a strong work ethic.
• Adaptability & Scrappiness – Thrives in an early‑stage environment where playbooks evolve in real time and you help write them.
• Credibility & Influence – Leads discussions confidently with executive pastors and church leadership, balancing humility with authority.
• Customer‑Centric Mindset – Places the needs of churches at the forefront, ensuring technology serves ministry, not the other way around.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the industry. As the first Customer Success Manager, you will:

• Shape the customer success organization from the ground up, influencing structure, processes, and culture.
• Collaborate closely with founders, product leaders, and engineering, gaining exposure to strategic decision‑making.
• Lead cross‑functional initiatives that drive product improvements based on real‑world ministry feedback.
• Mentor future hires, creating a legacy of best practices and scalable systems.
• Participate in continuous learning programs, including leadership workshops, industry conferences, and technical certifications.
• Explore lateral moves into Product Management, Sales Enablement, or Strategic Partnerships as you grow.

Work Environment & Culture

brighthush fosters a culture of purpose, collaboration, and innovation. Our values include:

• Purpose‑Driven Impact – Every project is measured by how it helps churches serve their communities.
• Inclusive Collaboration – Diverse perspectives are valued and actively sought in decision‑making.
• Growth Mindset – We encourage experimentation, learning from failures, and celebrating successes.
• Work‑Life Harmony – Flexible remote work, generous time off, and a supportive environment help you thrive both personally and professionally.
• Community Engagement – Regular virtual town halls, hackathons, and volunteer days keep us connected and energized.

Compensation & Benefits

• Salary Range – $67,500 – $76,000, depending on location and experience.
• Location Flexibility – Remote work available in AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VA.
• Health & Wellness – 100% employer‑paid premiums for Medical HDHP Plan, Dental, and Vision; 70% employer‑paid premiums for Medical PPO Plan for employees, plus coverage for dependents.
• Retirement – 401(k) match to help secure your future.
• Paid Time Off – 12 paid company holidays, 2 paid volunteer days, 15 days PTO to start (increasing with tenure and seniority).
• Family & Life – Paid parental and adoption leave, flexible work arrangements.
• Additional Perks – Remote work stipend, professional development budget, wellness programs, and a culture of continuous learning.

Success Milestones

• First 30 Days – Shadow customer engagements, begin owning onboarding administration, and document observations.
• First 90 Days – Independently lead end‑to‑end onboarding for new churches, become the primary contact for an initial book of churches, and establish a call‑review habit.
• First 6 Months – Own ongoing relationships for ~50 churches, codify onboarding, support, and training playbooks for future hires.
• First 12 Months – Drive a 20% increase in customer satisfaction scores, reduce churn by 15%, and launch a quarterly customer advisory board.

How to Apply

If you are ready to shape the future of church technology, join a team that values purpose, innovation, and impact, and help churches thrive in a digital world, we want to hear from you.

Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your passion and expertise can help brighthush continue to empower ministries worldwide.

Closing

At brighthush, you will not just manage customers—you will partner with pastors, church staff, and leaders to transform how ministries connect, grow, and serve. Your work will create lasting impact, drive product innovation, and shape a customer success organization that scales with our mission. If you’re driven, curious, and ready to make a difference, apply today and become a foundational member of our journey.