Seasoned Senior Insurance Customer Service Specialist – Remote, High‑Volume Medicare & Long‑Term Care Call Center Expert with Rapid Career Advancement at brighthush

About brighthush

For more than 25 years, brighthush has stood as a trusted partner for seniors and their families, guiding them through the intricate maze of Medicare, long‑term care, and supplemental health insurance. Our mission is simple yet powerful: empower clients with clarity, compassion, and expertise so they can make informed decisions about their health and financial futures. By blending cutting‑edge technology, deep regulatory knowledge, and a culture rooted in integrity, brighthush remains at the forefront of senior market solutions. Every interaction is an opportunity to make a lasting impact, and every team member plays a vital role in that promise.

Why brighthush is the Right Choice for Your Career

Exceptional customer service is the cornerstone of lasting relationships at brighthush. Our associates are the heartbeat of the organization—each one brings passion, integrity, and a relentless drive to help clients achieve their health and financial goals. If you thrive in a dynamic, collaborative environment and want to make a tangible difference in people’s lives, brighthush is the place for you. We champion professional growth, celebrate diversity, and foster a culture where innovation meets empathy.

Job Summary

As a Senior Insurance Customer Service Specialist in our high‑volume call center, you will be the primary point of contact for policyholders, beneficiaries, providers, and agents. Your role will involve answering inquiries, verifying benefits, tracking claims, and ensuring that every interaction reflects the professionalism and empathy that brighthush is known for. You will work remotely, leveraging cutting‑edge tools to deliver seamless service while maintaining strict compliance with privacy regulations.

Key Responsibilities

• Respond promptly and accurately to telephone, email, and chat inquiries from policyholders, agents, and providers regarding Medicare Supplement, long‑term care, and supplemental health policies.
• Access and update customer data within our secure brighthush‑based system, maintaining 95% accuracy and adhering to response standards.
• Research company records to retrieve requested information, perform routine transactions, and resolve issues efficiently.
• Maintain an up‑to‑date knowledge base of all brighthush products and services to provide informed guidance.
• Ensure compliance with privacy regulations, safeguarding confidential and protected health information.
• Communicate inquiry status and resolution to customers via phone, email, or chat, ensuring clarity and professionalism.
• Complete call‑tracking checklists, document interactions, and perform clerical duties as needed.
• Adapt to varying shift schedules, including evenings, weekends, and holidays, to meet business needs.
• Type at a minimum of 30 words per minute with 95% accuracy while handling multiple tasks.
• Collaborate with cross‑functional teams—claims, underwriting, and compliance—to resolve complex issues and improve service processes.
• Participate in continuous improvement initiatives, providing feedback on system enhancements and workflow efficiencies.

Essential Qualifications

• High school diploma, GED, or equivalent.
• Minimum of six months of call center experience or related training.
• Strong verbal and written communication skills in English.
• Proficiency in brighthush‑based applications and basic data entry.
• Excellent problem‑solving abilities and a customer‑centric mindset.
• Ability to work independently in a remote setting while maintaining high productivity.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Valid background check and drug screening clearance (including THC).
• Basic understanding of HIPAA and privacy best practices.

Preferred Qualifications

• Associate’s degree or higher in Business, Communications, or a related field.
• Experience in long‑term care or Medicare Supplement insurance.
• Two years of call center or customer service experience.
• Knowledge of insurance terminology and claim processes.
• Experience with multi‑factor authentication and secure communication tools.
• Familiarity with CRM platforms such as brighthush.
• Previous exposure to remote work environments and virtual collaboration tools.

Skills & Competencies

• Data Accuracy & Attention to Detail – consistently maintain high data integrity.
• Time Management & Prioritization – handle high call volumes while meeting SLA targets.
• Technical Proficiency – adept with brighthush, brighthush, and virtual communication tools.
• Empathy & Active Listening – build trust and rapport with clients.
• Conflict Resolution & Escalation Management – de‑escalate challenging situations.
• Team Collaboration & Remote Communication – work effectively with distributed teams.
• Adaptability to Changing Processes & Policies – thrive in a fast‑moving regulatory environment.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Structured onboarding and continuous training programs that cover product knowledge, compliance, and soft skills.
• Mentorship from seasoned senior leaders who guide you through career milestones.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.
• Clear advancement pathways—from Customer Service Representative to Team Lead, Supervisor, and beyond.
• Annual performance reviews with actionable feedback and personalized growth plans.
• Opportunities to earn certifications in insurance, compliance, or customer experience management.

Work Environment & Company Culture

Our culture is built on the pillars of inclusion, respect, and innovation. Whether you’re working from home or in one of our modern office spaces, you’ll experience:

• A collaborative team spirit that values every voice.
• Transparent communication from leadership through regular virtual town halls.
• Team‑building events and social initiatives that foster connection.
• Commitment to work‑life balance, with flexible scheduling options.
• Recognition programs that celebrate achievements and milestones.
• A supportive environment that encourages continuous learning and personal growth.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses and incentives.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and mental health resources.
• Flexible work arrangements and remote‑friendly policies.
• Technology stipend for home‑office setup.
• Access to an employee assistance program (EAP) for personal and professional support.

How to Apply

Ready to bring your customer service expertise to a company that values innovation, integrity, and impact? Click the link below to submit your application and join the brighthush family.

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Join brighthush Today

At brighthush, we’re more than a senior market solutions provider—we’re a community dedicated to making a difference. If you’re passionate about helping people navigate their insurance journeys and thrive in a fast‑paced, remote‑friendly environment, we want you on our team. Take the next step in your career and apply now to become a vital part of brighthush’s mission to empower seniors and their families.