Seasoned Senior Remote Customer Support & Travel Coordination Specialist – Global Travel Experience Champion, Client Satisfaction Leader, Future‑Ready Travel Innovator at brighthush

About brighthush – Pioneering the Next Wave of Travel Innovation

brighthush is more than a travel technology platform; it’s a global movement that reimagines how people explore the world. By blending cutting‑edge technology, a passionate network of hospitality partners, and an unwavering commitment to sustainability, we empower travelers to discover, plan, and enjoy journeys that feel personal, seamless, and unforgettable. From the first click on our platform to the last memory you carry home, our mission is simple yet ambitious: turn every trip into a story worth sharing.

Why Remote Work at brighthush is a Game‑Changer

Operating as a remote‑first organization, brighthush trusts its team members to manage their own schedules while collaborating across time zones. This flexibility allows us to serve clients worldwide, ensuring that support is always available when it matters most. If you thrive in a dynamic, technology‑driven environment and want to be part of a company that values curiosity, creativity, and continuous improvement, brighthush is the place for you.

Position Overview

We’re seeking a dependable, service‑oriented Senior Remote Customer Support & Travel Coordinator to join our global team. In this role, you’ll be the first point of contact for our clients, ensuring that every inquiry, reservation, and service request is handled with precision and care. Your blend of communication, organization, and problem‑solving skills will help us maintain the high standards of service that our travelers expect.

Day in the Life

• Start your day with a quick check of the support queue, prioritizing urgent tickets.
• Engage with clients via email, chat, and phone, providing timely, empathetic assistance.
• Coordinate travel bookings, hotel reservations, and event tickets, ensuring accuracy.
• Collaborate with cross‑functional teams to resolve complex issues and improve processes.
• Document every interaction in our CRM, maintaining a clear audit trail.
• Participate in weekly virtual huddles to share insights and celebrate wins.
• End the day by reviewing metrics, updating dashboards, and setting priorities for tomorrow.

Key Responsibilities

• Client Interaction: Respond to client inquiries via email, phone, and chat platforms, delivering timely, professional support.
• Reservation & Scheduling: Coordinate travel bookings, hotel reservations, and event tickets, ensuring accuracy and compliance with client preferences.
• Documentation & Record‑Keeping: Maintain up‑to‑date client records in our internal CRM, documenting all interactions and service details.
• Issue Resolution: Track open requests, follow up with internal teams, and close tickets with clear communication to clients.
• Quality Assurance: Review service confirmations and itineraries for accuracy, flagging any discrepancies before they reach the client.
• Administrative Support: Perform general administrative tasks such as data entry, file management, and report generation.
• Cross‑Functional Collaboration: Work closely with Sales, Operations, and Marketing to ensure a cohesive client experience.
• Process Improvement: Identify bottlenecks in support workflows and propose solutions to enhance efficiency.
• Client Advocacy: Act as the voice of the client within the organization, ensuring their needs and feedback shape product and service enhancements.
• Compliance & Safety: Stay updated on travel regulations, visa requirements, and safety protocols to provide accurate guidance.

Essential Qualifications

• Proven experience in customer support, preferably in travel, hospitality, or event services.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly.
• Strong organizational skills and meticulous attention to detail.
• Comfortable using online systems, CRM platforms, and customer support tools.
• Ability to manage multiple tasks simultaneously in a remote environment.
• Reliable high‑speed internet connection and a dedicated workspace.
• Self‑motivated, proactive, and capable of working independently with minimal supervision.
• Basic troubleshooting skills for common software and hardware issues.

Preferred (Not Required)

• Experience with travel booking engines and major travel platforms.
• Knowledge of travel regulations, visa requirements, and international travel logistics.
• Interest in travel, hospitality, or event‑related services.
• Previous experience in a remote or distributed team setting.
• Familiarity with data analytics tools or reporting dashboards.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity in a fast‑paced environment.
• Tech Savvy: Comfortable learning new software and troubleshooting basic technical issues.
• Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Adaptability: Thrive in a dynamic industry where travel trends and client expectations evolve rapidly.
• Attention to Detail: Ensure accuracy in itineraries, confirmations, and documentation.
• Empathy: Understand client emotions and respond with genuine care.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Senior Remote Customer Support & Travel Coordinator, you’ll have access to:

• Structured onboarding with mentorship from senior team members.
• Regular training sessions on industry best practices, new technologies, and soft‑skill development.
• Clear performance metrics that open pathways to advanced roles such as Senior Support Specialist, Operations Lead, or Client Success Manager.
• Cross‑departmental projects that broaden your skill set and expose you to different facets of the business.
• Annual “Innovation Sprint” where you can propose and pilot new service ideas.
• Access to a curated library of travel industry publications, webinars, and conferences.

Work Environment & Company Culture

Our remote culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours that accommodate your personal rhythm while aligning with global client needs.
• Weekly virtual team huddles and monthly all‑hands meetings to keep everyone connected.
• A digital “water cooler” where you can share ideas, celebrate wins, and build camaraderie.
• Access to a virtual wellness program, including mindfulness sessions and fitness challenges.
• Annual virtual retreats that bring the team together for learning, networking, and fun.
• Inclusive policies that celebrate diversity and promote a sense of belonging.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote customer support roles.
• Performance‑based bonuses tied to client satisfaction metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching program to help you plan for the future.
• Paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, or conferences.
• Technology stipend to equip your home office with the tools you need.
• Access to a global network of partners for exclusive travel discounts.

How to Apply

If you’re passionate about delivering outstanding client experiences and thrive in a remote setting, we’d love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Remote Customer Support & Travel Coordinator role at brighthush.

Closing Statement

Join brighthush and become part of a team that’s shaping the future of travel. Your expertise will help us create unforgettable journeys for clients worldwide, all while enjoying the flexibility and autonomy of remote work. Take the next step in your career—apply today and let’s build amazing travel experiences together.