Seasoned Spanish‑Bilingual Remote Customer Support Specialist – Health Insurance Enrollment & Advocacy Expert at brighthush

Welcome to brighthush – Where Health Insurance Meets Innovation

At brighthush, we’re not just a tech company; we’re a movement that’s reshaping how people discover, compare, and enroll in health insurance. With a nationwide footprint and a presence in every state, our cloud‑based platform empowers millions of consumers, brokers, insurers, and state agencies to make informed, confident health plan decisions. Our mission is simple yet powerful: make health insurance simple, transparent, and accessible for everyone. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where your voice matters and your growth is a priority.

Why brighthush is the Place to Grow Your Career

We’re more than a company – we’re a community of innovators, problem‑solvers, and compassionate customer advocates. Working remotely from the comfort of your own home, you’ll join a collaborative team that values flexibility, continuous learning, and a culture of mutual support. At brighthush, we celebrate diversity, champion work‑life balance, and invest in your professional development through paid training, mentorship, and access to industry‑leading resources.

Key Responsibilities – Your Impact in Every Interaction

• Inbound & Outbound Customer Interactions: Handle a high volume of phone, chat, and email inquiries, delivering a consistently exceptional customer experience in both Spanish and English.
• Account Management & Technical Support: Resolve account issues, troubleshoot enrollment technology, and guide customers through the application process with empathy and clarity.
• Data Accuracy & Compliance: Enter application data with precision, ensuring adherence to regulatory guidelines across all communication channels.
• Problem Solving & Process Improvement: Identify recurring issues, propose solutions, and collaborate with cross‑functional teams to refine support workflows.
• Training & Certification: Complete a comprehensive 3‑week paid training program, pass required exams, and maintain up‑to‑date certifications to stay current with evolving policies and tools.
• Performance & Attendance: Demonstrate reliability through full attendance during training and consistent adherence to scheduled shifts.

Essential Qualifications – What We Expect

• Minimum age of 18 years.
• Strong Spanish‑English bilingual communication skills, both verbal and written.
• Proficiency with computers and a high level of comfort learning new technology.
• Professional demeanor, self‑motivation, and a success‑driven mindset.
• Dedicated, private, and secure workspace with a personal device that includes a functioning camera.
• Reliable high‑speed internet (minimum 100 Mbps) via cable or fiber with a hard‑wired Ethernet connection.
• Commitment to full attendance during the paid 3‑week training period.
• Background check and drug test completed within 3 days of hire.

Preferred Experience (Not Required) – Bonus Points

• Prior customer support or technical support experience.
• Familiarity with health insurance concepts, including the Affordable Care Act.
• Experience working in a call center environment.
• Knowledge of CRM systems and best practices.
• Additional Spanish fluency beyond basic conversational skills.

Skills & Competencies for Success – Your Toolkit

• Communication Excellence: Ability to convey complex information clearly and empathetically in both Spanish and English.
• Technical Aptitude: Quick learner who thrives with new software, databases, and digital tools.
• Time & Task Management: Skilled at multitasking, prioritizing tasks, and meeting deadlines in a fast‑paced environment.
• Adaptability: Comfortable navigating changing projects, updates, and evolving customer needs.
• Problem‑Solving: Creative thinker who can troubleshoot issues and propose effective solutions.
• Team Collaboration: Works well with colleagues across departments, sharing insights and best practices.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, your career path is as flexible as your work schedule. We provide:

• Structured onboarding and continuous training programs that keep you at the forefront of industry trends.
• Mentorship from experienced leaders who guide your professional development.
• Clear advancement tracks, from Customer Support Specialist to Team Lead, Operations Manager, or Product Specialist.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the health insurance ecosystem.
• Access to industry conferences, webinars, and certifications at no cost.

Work Environment & Company Culture – A Remote‑First Community

brighthush thrives on a culture of empowerment, transparency, and inclusivity. Our remote‑first approach means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Real‑time collaboration tools (Slack, Teams, Zoom).
• Open‑door communication channels with leadership.
• Regular recognition programs celebrating individual and team achievements.
• Community outreach initiatives that allow employees to give back to local health initiatives.

Compensation, Perks, and Benefits – We Value Your Contribution

We believe in rewarding hard work and dedication. Your compensation package includes:

• Competitive base pay of $19.00 per hour.
• Performance‑based incentives tied to customer satisfaction and attendance.
• Paid 3‑week training period.
• Full‑time seasonal role with flexible scheduling.
• 401(k) plan with company match.
• Individual Coverage HRA (ICHRA) for health benefits.
• Paid time off (PTO) and holiday schedule.
• Comprehensive remote work stipend covering home office setup.
• Access to wellness programs, mental health resources, and employee assistance programs.

How to Apply – Take the First Step

Ready to join a team that’s changing the face of health insurance? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply to brighthush Today

Closing Statement – Join the Movement

At brighthush, we’re committed to building a brighter future for our customers and our team members alike. If you’re a dedicated, bilingual professional who thrives in a fast‑moving, customer‑centric environment, we want to hear from you. Join us, and help us make health insurance simple, accessible, and empowering for everyone.