Seasoned Strategic Customer Success Manager – Championing Adoption, Retention, and Revenue Expansion for Cutting‑Edge Mapping & Survey Solutions at brighthush

About brighthush

brighthush is a trailblazer in the construction, mining, and infrastructure arenas, redefining how projects are planned, executed, and monitored. By seamlessly blending state‑of‑the‑art hardware with intuitive software, we empower teams to generate accurate, real‑time 3D maps of their worksites. With a global footprint that spans over 50,000 sites, our smart survey technology is trusted by engineers, project managers, and field crews to reduce wasted fuel, cut time, and save money. Our mission is simple: take the guesswork out of moving dirt and turn data into decisive action.

We’re more than a technology company – we’re a community of data nerds who care deeply about impact, honesty, and each other. Our culture is built on collaboration, continuous learning, and a relentless focus on customer success. Recognized as a Fast Company and BuiltIn Best Place to Work, brighthush has earned the BI Group’s Excellence in Customer Experience award and the Inspiring Workplaces of Australasia honor. If you’re looking for a place where your ideas matter and your growth is a priority, brighthush is the place for you.

Why This Role Matters

As a Strategic Customer Success Manager, you will be the linchpin that turns first‑time users into long‑term partners. Your day‑to‑day work will directly influence revenue retention, customer satisfaction, and expansion opportunities. You’ll act as a trusted advisor, guiding clients through the full lifecycle of our platform – from initial adoption to advanced use cases – while ensuring they realize measurable ROI and business outcomes. In short, you will be the catalyst that turns data into action and customers into advocates.

Key Responsibilities

• Customer Lifecycle & Adoption
  • Own the end‑to‑end relationship for a portfolio of high‑value accounts.
  • Guide customers through onboarding, adoption, expansion, and renewal phases.
  • Drive engagement by ensuring teams fully leverage brighthush’s platform: 3D mapping, GIS integrations, site/stockpile measurements, progress reporting, mobile app use, and DirtMate adoption.
  • Proactively educate clients on new features, under‑utilized tools, and product updates to boost adoption and impact.
  • Lead product roadmap reviews, aligning customer goals with feature development and showcasing value.
  • Serve as a trusted advisor, translating data into actionable business insights.
• Retention & Value Delivery
  • Maintain strong relationships that drive high adoption, satisfaction, and measurable ROI.
  • Use data‑driven insights to identify risks, mitigate churn, and prevent contraction.
  • Track customer health metrics (logins, uploads, feature usage) to ensure license entitlements are met.
  • Adjust engagement strategies to help customers achieve their stated goals.
  • Consistently achieve a 90%+ Gross Revenue Retention (GRR) across your portfolio.
• Commercial Growth & Account Management
  • Own net expansions, including renewals, upsells, and cross‑sell opportunities.
  • Identify, develop, and close commercial opportunities within existing accounts, collaborating with channel partners and dealers where applicable.
  • Negotiate renewals and contract terms, articulating clear ROI and value.
  • Educate customers on pricing changes, new product offerings, and value‑added solutions.
  • Build and maintain strategic relationships with decision‑makers, aligning brighthush solutions to evolving needs.
• Collaboration & Reporting
  • Track and manage customer activities, risks, and opportunities using brighthush’s customer success platform.
  • Lead business reviews with customers to demonstrate value, ROI, and strategic alignment.
  • Collaborate with Product, Engineering, and Support to represent customer needs, provide feedback, and improve the product experience.
  • Support team‑wide goals, process improvements, and documentation to scale customer success and commercial impact.

Essential Qualifications

• Proven experience in a Customer Success, Account Management, or Client Services role within a B2B SaaS environment.
• Strong commercial acumen: ability to build ROI‑driven business cases and align technology solutions with customer goals.
• Track record of driving adoption, preventing churn, and delivering measurable business outcomes.
• Excellent communication, negotiation, and presentation skills.
• Technologically curious and comfortable learning new tools or platforms; experience with GIS, mapping, or data technology is a plus.
• Data‑driven mindset: proactive use of insights to identify risks, opportunities, and growth areas.

Preferred Qualifications

• Experience in GIS, mapping, construction technology, or drone surveying.
• Knowledge of UAVs, GPS surveying, photogrammetry, machine control, or visualization platforms.
• Hands‑on experience with CRM tools such as brighthush and/or brighthush.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer Advocacy – Champion the customer’s voice across the organization.
• Analytical Insight – Leverage data to uncover trends, risks, and opportunities.
• Project Management – Coordinate cross‑functional initiatives with precision.
• Adaptability – Thrive in a fast‑moving, evolving technology landscape.
• Collaboration – Work seamlessly with Product, Engineering, Support, and Sales teams.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Mentorship programs pairing you with senior leaders.
• Annual professional development budget for courses, certifications, and conferences.
• Internal knowledge‑sharing sessions on emerging industry trends.
• Clear career pathways from Customer Success Manager to Senior Manager, Director, or VP of Customer Success.

Work Environment & Culture

brighthush embraces a hybrid model: two days a week in the office, with the flexibility to work from home. During onboarding, we require four days in‑office to ensure you receive comprehensive training and support. Our culture is built on:

• Transparency – open communication across all levels.
• Inclusivity – diversity fuels creativity and innovation.
• Collaboration – cross‑functional teamwork is the norm.
• Work‑Life Balance – flexible schedules, mental health resources, and generous leave policies.

Compensation & Benefits

Base Salary: $70,000 – $80,000 (annual) Variable: $15,000 – $25,000 (performance‑based) On‑Target Earnings (OTE): $85,000 – $105,000

In addition to competitive pay, brighthush offers:

• Employee share options – own a piece of the company’s success.
• Monthly telephone and internet allowance.
• Paid primary and secondary parental leave.
• Hybrid work arrangements with WFH equipment provided.
• Mental health resources and a comprehensive benefits package.
• Professional development budget and mentorship opportunities.

How to Apply

Ready to join a team that’s changing the future of construction and mining? Click the link below to submit your application and start your journey with brighthush. We’re excited to learn how you can help our customers achieve lasting success.

Apply to this role at brighthush

Closing Statement

At brighthush, we believe that the best solutions come from people who are passionate, curious, and customer‑centric. If you thrive in a fast‑paced, data‑driven environment and want to make a tangible impact on the world’s most critical infrastructure projects, we want to hear from you. Bring your whole self to brighthush – we’re ready to grow together.