Seasoned Strategic Customer Success Manager – Driving Adoption, Retention, and Revenue Growth for Innovative Mapping & Survey Solutions at brighthush

About brighthush

brighthush is a global pioneer at the intersection of construction, mining, and infrastructure. We transform how projects are planned, executed, and monitored by marrying cutting‑edge hardware with intuitive, cloud‑native software. Our platform delivers real‑time, high‑resolution 3D maps that empower field crews, engineers, and project managers to make data‑driven decisions, reduce fuel consumption, cut project timelines, and save millions of dollars. With a presence on more than 50,000 sites worldwide, brighthush has become the trusted partner for organizations that demand precision, speed, and reliability.

Beyond technology, brighthush is a community of data enthusiasts who thrive on impact, integrity, and collaboration. Our culture is built on continuous learning, transparent communication, and an unwavering focus on customer success. Recognized by Fast Company, BuiltIn, and the BI Group, we have earned accolades such as the Excellence in Customer Experience award and the Inspiring Workplaces of Australasia honor. If you want a workplace where your ideas matter, your growth is a priority, and your work directly shapes the future of critical infrastructure, brighthush is the place for you.

Why This Role Matters

As a Strategic Customer Success Manager, you will be the linchpin that turns first‑time users into long‑term partners. Your day‑to‑day work will directly influence revenue retention, customer satisfaction, and expansion opportunities. You’ll act as a trusted advisor, guiding clients through the full lifecycle of our platform – from initial adoption to advanced use cases – while ensuring they realize measurable ROI and business outcomes. In short, you will be the catalyst that turns data into action and customers into advocates.

Key Responsibilities

• Customer Lifecycle & Adoption
  • Own the end‑to‑end relationship for a portfolio of high‑value accounts, ensuring a seamless journey from onboarding to renewal.
  • Guide customers through every stage of adoption, including training, integration, and advanced feature utilization.
  • Drive engagement by ensuring teams fully leverage brighthush’s platform: 3D mapping, GIS integrations, site and stockpile measurements, progress reporting, mobile app usage, and DirtMate adoption.
  • Proactively educate clients on new features, under‑utilized tools, and product updates to boost adoption and impact.
  • Lead product roadmap reviews, aligning customer goals with feature development and showcasing tangible value.
  • Serve as a trusted advisor, translating data into actionable business insights that help clients achieve their strategic objectives.
• Retention & Value Delivery
  • Maintain strong relationships that drive high adoption, satisfaction, and measurable ROI.
  • Use data‑driven insights to identify risks, mitigate churn, and prevent contraction.
  • Track customer health metrics (logins, uploads, feature usage) to ensure license entitlements are met.
  • Adjust engagement strategies to help customers achieve their stated goals.
  • Consistently achieve a 90%+ Gross Revenue Retention (GRR) across your portfolio.
• Commercial Growth & Account Management
  • Own net expansions, including renewals, upsells, and cross‑sell opportunities.
  • Identify, develop, and close commercial opportunities within existing accounts, collaborating with channel partners and dealers where applicable.
  • Negotiate renewals and contract terms, articulating clear ROI and value.
  • Educate customers on pricing changes, new product offerings, and value‑added solutions.
  • Build and maintain strategic relationships with decision‑makers, aligning brighthush solutions to evolving needs.
• Collaboration & Reporting
  • Track and manage customer activities, risks, and opportunities using brighthush’s customer success platform.
  • Lead business reviews with customers to demonstrate value, ROI, and strategic alignment.
  • Collaborate with Product, Engineering, and Support to represent customer needs, provide feedback, and improve the product experience.
  • Support team‑wide goals, process improvements, and documentation to scale customer success and commercial impact.

Essential Qualifications

• Proven experience in a Customer Success, Account Management, or Client Services role within a B2B SaaS environment.
• Strong commercial acumen: ability to build ROI‑driven business cases and align technology solutions with customer goals.
• Track record of driving adoption, preventing churn, and delivering measurable business outcomes.
• Excellent communication, negotiation, and presentation skills.
• Technologically curious and comfortable learning new tools or platforms; experience with GIS, mapping, or data technology is a plus.
• Data‑driven mindset: proactive use of insights to identify risks, opportunities, and growth areas.

Preferred Qualifications

• Experience in GIS, mapping, construction technology, or drone surveying.
• Knowledge of UAVs, GPS surveying, photogrammetry, machine control, or visualization platforms.
• Hands‑on experience with CRM tools such as Salesforce, HubSpot, or similar.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer Advocacy – Champion the customer’s voice across the organization.
• Analytical Insight – Leverage data to uncover trends, risks, and opportunities.
• Project Management – Coordinate cross‑functional initiatives with precision.
• Adaptability – Thrive in a fast‑moving, evolving technology landscape.
• Collaboration – Work seamlessly with Product, Engineering, Support, and Sales teams.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to a wealth of resources designed to accelerate your career trajectory:

• Mentorship programs pairing you with senior leaders who can guide your growth.
• Annual professional development budget for courses, certifications, and industry conferences.
• Internal knowledge‑sharing sessions on emerging industry trends and best practices.
• Clear career pathways from Customer Success Manager to Senior Manager, Director, or VP of Customer Success.
• Opportunities to lead cross‑functional projects that influence product strategy and go‑to‑market initiatives.

Work Environment & Culture

brighthush embraces a hybrid model: two days a week in the office, with the flexibility to work from home. During onboarding, we require four days in‑office to ensure you receive comprehensive training and support. Our culture is built on:

• Transparency – open communication across all levels.
• Inclusivity – diversity fuels creativity and innovation.
• Collaboration – cross‑functional teamwork is the norm.
• Work‑Life Balance – flexible schedules, mental health resources, and generous leave policies.
• Continuous Learning – access to learning platforms, internal workshops, and external conferences.

Compensation & Benefits

Base Salary: $70,000 – $80,000 (annual) Variable: $15,000 – $25,000 (performance‑based) On‑Target Earnings (OTE): $85,000 – $105,000

In addition to competitive pay, brighthush offers:

• Employee share options – own a piece of the company’s success.
• Monthly telephone and internet allowance.
• Paid primary and secondary parental leave.
• Hybrid work arrangements with WFH equipment provided.
• Mental health resources and a comprehensive benefits package.
• Professional development budget and mentorship opportunities.
• Annual team retreats and off‑site learning events.

How to Apply

Ready to join a team that’s changing the future of construction and mining? Click the link below to submit your application and start your journey with brighthush. We’re excited to learn how you can help our customers achieve lasting success.

Apply to this role at brighthush

Closing Statement

At brighthush, we believe that the best solutions come from people who are passionate, curious, and customer‑centric. If you thrive in a fast‑paced, data‑driven environment and want to make a tangible impact on the world’s most critical infrastructure projects, we want to hear from you. Bring your whole self to brighthush – we’re ready to grow together.