Seasoned Swedish‑Speaking Customer Success & Sales Advisor – Telecom Excellence, Revenue Growth, Remote Cyprus – brighthush

About brighthush

brighthush is more than a telecommunications provider; it is a catalyst for digital transformation across the Mediterranean. With a legacy that spans more than two decades, brighthush has consistently pushed the envelope in connectivity, offering cutting‑edge broadband, mobile, and IoT solutions that empower both individuals and enterprises. Our mission is simple yet profound: make everyday life easier through seamless connectivity. We believe that exceptional service starts with exceptional people, which is why we invest in talent, culture, and continuous learning.

Why Cyprus? Why brighthush?

Cyprus is a crossroads of history, culture, and innovation. From the sun‑kissed beaches of Ayia Napa to the bustling streets of Nicosia, the island offers a vibrant lifestyle that balances work and play. At brighthush, we blend the dynamic pace of the telecom industry with a supportive, inclusive culture that values work‑life harmony. Whether you are a seasoned professional or a fresh talent, you will find a welcoming community that celebrates diversity, encourages personal growth, and rewards excellence.

Position Overview

As a Swedish‑Speaking Customer Success & Sales Advisor, you will be the first line of contact for our Swedish‑speaking clientele. Your role is a hybrid of customer support, sales, and relationship management, ensuring that every interaction leaves a lasting, positive impression. Working remotely from Cyprus, you will leverage brighthush’s state‑of‑the‑art digital tools to deliver exceptional service, drive revenue growth, and shape the future of our customer experience.

Key Responsibilities

• First‑Contact Resolution: Resolve customer inquiries promptly via phone, email, or chat, aiming for a high first‑contact resolution rate that reflects our commitment to service excellence.
• Customer Relationship Management: Build trust and rapport with customers, providing personalized solutions and maintaining a courteous, friendly tone that aligns with brighthush’s brand values.
• Sales & Upselling: Identify opportunities to cross‑sell and upsell brighthush products, meeting or exceeding monthly sales targets while ensuring customer needs are met.
• Quality & Compliance: Adhere to brighthush’s quality standards, compliance regulations, and productivity metrics, ensuring every interaction meets our high standards.
• Feedback & Continuous Improvement: Share insights with management to refine processes and enhance the customer experience, contributing to a culture of continuous improvement.
• Data Management: Accurately record customer interactions and transactions in our CRM system, ensuring data integrity and facilitating future engagement.
• Team Collaboration: Work closely with cross‑functional teams—sales, technical support, and product management—to resolve complex issues and drive customer satisfaction.
• Performance Reporting: Prepare weekly and monthly reports on key metrics such as call volume, resolution time, and sales conversion rates.

Essential Qualifications

• Language Proficiency: Native or C2 level Swedish; B1 or higher in English.
• Sales Experience: Proven track record in a sales role, preferably within telecommunications or related services.
• Communication Skills: Exceptional phone etiquette, active listening, and clear written communication.
• Analytical Thinking: Strong problem‑solving abilities with meticulous attention to detail.
• Motivation & Curiosity: Eagerness to learn, grow, and take initiative in a fast‑moving environment.
• Legal Eligibility: EU citizenship or a valid work permit for Cyprus; local residency or willingness to relocate.
• Technical Aptitude: Comfortable navigating CRM systems, knowledge bases, and basic troubleshooting tools.

Preferred Qualifications

• Experience in a remote or home‑office setting.
• Knowledge of telecom products such as broadband, mobile plans, and IoT solutions.
• Familiarity with CRM platforms (e.g., brighthush, brighthush).
• Previous experience handling high‑volume customer interactions.
• Certifications in customer service or sales (e.g., CSCP, Certified Inside Sales Professional).

Core Competencies

• Customer‑first mindset with a passion for service excellence.
• Strong sales acumen and the ability to close deals.
• Adaptability to evolving technologies and processes.
• Team collaboration and cross‑functional communication.
• Resilience under pressure and a proactive problem‑solving attitude.
• Time‑management skills and the ability to prioritize tasks effectively.

Career Growth & Development

At brighthush, we believe that talent is our most valuable asset. As a Swedish Customer Advisor, you will have access to a comprehensive development ecosystem designed to accelerate your career trajectory:

• Structured Onboarding: A 4‑week program that immerses you in brighthush’s culture, product portfolio, and customer experience philosophy.
• Ongoing Training: Monthly workshops on advanced sales techniques, product updates, and customer psychology.
• Mentorship: Pairing with senior advisors who provide guidance, feedback, and career coaching.
• Career Pathways: Clear progression routes into senior advisory roles, team leadership, product management, or specialized technical support.
• Performance Reviews: Transparent, data‑driven reviews that help you set goals and map out your growth plan.
• Industry Exposure: Opportunities to attend conferences, webinars, and certification courses that broaden your knowledge and network.

Work Environment & Culture

brighthush champions a culture of innovation, collaboration, and respect. Our remote‑first approach empowers you to work from the comfort of your home while staying connected through:

• Daily stand‑ups and weekly team meetings via video conferencing.
• Virtual coffee breaks and informal chat channels.
• Real‑time collaboration tools such as Slack, Microsoft Teams, and Asana.
• Annual company retreats and themed celebrations that bring the brighthush family together.
• Wellness programs, including guided meditation, fitness challenges, and mental health resources.
• Employee discount programs for brighthush services and partner products.

Compensation & Perks

Your total rewards package will include:

• Competitive fixed monthly salary commensurate with experience.
• Uncapped commission structure tied to sales performance.
• Performance‑based bonuses for exceptional service and sales achievements.
• Housing allowance or shared apartment options for new hires.
• Paid professional training and certification.
• Flexible work hours with no weekend shifts.
• Health and wellness benefits, including gym memberships and mental health support.
• Employee discounts on brighthush products and partner services.
• Annual leave, public holidays, and paid sick leave.

Home‑Office Requirements

To ensure a seamless customer experience, you will need:

• Reliable high‑speed internet connection that supports simultaneous calls, chats, and data uploads.
• Private, secure workspace that protects customer confidentiality and meets data protection standards.
• Access to a computer with a webcam and microphone for clear, professional communication.
• Basic office supplies such as a headset, notepad, and ergonomic chair.

How to Apply

Ready to elevate your career and join a team that values excellence, innovation, and personal growth? Submit your application through the link below and let brighthush help you shine in the telecom industry.