Seasoned Swedish‑Speaking E‑Commerce Customer Support Specialist – Remote Portugal, Full‑Time, 12‑Month Renewable Contract – Elevate Global Customer Experience with brighthush

About brighthush

brighthush is not just a brand; it’s a movement that redefines how technology and design intersect to create unforgettable experiences. From our award‑winning hardware to our intuitive software ecosystems, we empower millions of customers worldwide to live brighter, smarter, and more connected lives. Our e‑commerce platform is the frontline of that promise, delivering seamless journeys from discovery to delivery. As we continue to expand our global footprint, we’re looking for a dedicated Swedish‑speaking specialist to help keep that experience flawless and customer‑centric.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you’re not just filling a role—you’re becoming part of a culture that celebrates curiosity, collaboration, and continuous learning. Here’s what sets us apart:

• Global Impact – Your work will touch customers across Europe and beyond, shaping the perception of a brand synonymous with excellence.
• Remote Flexibility – Based in Portugal, you’ll enjoy the freedom of a fully remote role while staying connected to a vibrant, international team.
• Career Growth – We invest in our people through mentorship programs, cross‑functional projects, and a clear promotion pathway.
• Inclusive Culture – Diversity, equity, and inclusion are core values. We celebrate different perspectives and foster an environment where everyone can thrive.
• Competitive Compensation & Perks – While specific figures are tailored to experience, we offer a comprehensive benefits package that includes health coverage, performance bonuses, and generous paid time off.

Your Impact as a Swedish‑Speaking E‑Commerce Support Specialist

As the frontline ambassador for our Swedish‑speaking customers, you will ensure every interaction reflects the quality and care that defines brighthush. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and live chat regarding order status, delivery, returns, refunds, and payment issues.
• Providing clear, concise, and empathetic communication that reflects brighthush’s brand voice.
• Maintaining accurate and up‑to‑date customer records in our CRM system.
• Ensuring compliance with GDPR, PCI DSS, and other data‑security standards.
• Escalating complex or unresolved cases to the appropriate internal teams (logistics, finance, technical support) and following up until resolution.
• Collaborating with cross‑functional teams to identify process improvements and share customer insights.
• Participating in continuous training sessions to stay current on product updates, policy changes, and new support tools.
• Adhering to rotating shift schedules (07:00–24:00, Monday–Sunday) to provide 24/7 coverage for our global customer base.

Essential Qualifications

• Native or C2‑level proficiency in Swedish – fluency in English (C1 or higher) is also required.
• Minimum 2 years of experience in customer support, preferably in an e‑commerce or tech environment.
• Strong written and verbal communication skills, with the ability to adapt tone to diverse audiences.
• Detail‑oriented mindset and a proactive problem‑solving attitude.
• Comfortable working in a fast‑paced, rotating shift schedule.
• Valid EU member state ID or residence card for Portugal.

Preferred Qualifications

• Experience with CRM platforms such as Zendesk, Freshdesk, or Salesforce.
• Knowledge of GDPR and PCI DSS compliance requirements.
• Previous exposure to logistics or finance processes within a retail or e‑commerce setting.
• Experience working in a multicultural team environment.
• Additional language skills (e.g., Spanish, French) are a plus.

Core Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service and turning challenges into opportunities.
• Technical Aptitude – Ability to quickly learn and navigate new software tools and platforms.
• Analytical Thinking – Skill in diagnosing issues, identifying root causes, and proposing actionable solutions.
• Time Management – Efficiently juggle multiple tickets while maintaining high quality and accuracy.
• Collaboration & Teamwork – Strong interpersonal skills to work seamlessly with colleagues across departments.
• Adaptability – Comfortable with change, new processes, and evolving customer expectations.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Support Specialist, you’ll have access to:

• Mentorship from senior support leaders and product managers.
• Cross‑training in logistics, finance, and product development to broaden your skill set.
• Annual learning budget for courses, certifications, or conferences.
• Internal mobility programs that allow you to explore roles in product, marketing, or operations.
• Regular performance reviews with clear pathways for advancement to senior support or team lead positions.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and respect. Even though you’ll be working remotely, you’ll feel part of a close‑knit community through:

• Weekly virtual stand‑ups and monthly all‑hands meetings.
• Quarterly virtual retreats and team‑building activities.
• Open‑door communication channels with leadership.
• Inclusive policies that support work‑life balance, mental health, and personal development.
• Recognition programs that celebrate achievements and milestones.

Compensation, Perks & Benefits

While the exact salary will be tailored to your experience and qualifications, you can expect:

• Competitive base salary aligned with industry standards for remote customer support roles in Portugal.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health and dental insurance coverage for you and eligible dependents.
• Paid vacation, sick leave, and public holidays.
• Flexible work hours within the required shift window.
• Annual stipend for home‑office equipment and internet upgrades.
• Access to wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you’re a Swedish‑speaking professional who thrives in a dynamic, customer‑focused environment and is ready to contribute to a global brand’s success, we’d love to hear from you. Submit your application through our career portal and join the brighthush family.

Join brighthush – Where Innovation Meets Exceptional Service

At brighthush, we’re not just building products; we’re crafting experiences that resonate with customers worldwide. As a Swedish‑speaking E‑Commerce Support Specialist, you’ll play a pivotal role in ensuring that every interaction reflects the quality and care that defines our brand. Embrace the opportunity to grow, learn, and make a real impact from the comfort of your home in Portugal.

Ready to elevate your career? Apply today and become part of a team that values your expertise, supports your growth, and celebrates your successes.