Seasoned Tax Support Specialist – Customer Service & Compliance Champion – 9am‑8pm Shift – $18/hr – brighthush – Empower Clients with Accurate Tax Solutions

Welcome to brighthush – Where Tax Expertise Meets Innovation

At brighthush, we’re redefining the way individuals and businesses navigate their fiscal journeys. Our mission is simple yet powerful: to empower every client with clarity, confidence, and the tools they need to thrive in an ever‑changing tax landscape. By blending cutting‑edge technology, deep industry knowledge, and a culture of continuous learning, we deliver tax, banking, and advisory solutions that set new standards for accuracy and service.

Why a Career at brighthush is a Game‑Changer

When you join brighthush, you’re not just filling a role—you’re stepping into a future where your expertise fuels real change. Here’s what makes us stand out:

• Competitive Compensation: Earn $18.00 per hour, with the potential for retention bonuses up to $1,000 for outstanding performance.
• Immediate Earnings: Weekly direct deposit guarantees you receive your pay promptly.
• Comprehensive Training: A blended learning experience that combines classroom instruction, e‑learning modules, and hands‑on software practice.
• Skill Diversification: Work across multiple tax products, expanding your knowledge base and marketability.
• Diversity & Inclusion: A supportive environment that celebrates differences and fosters belonging.
• Clear Career Pathways: Transparent progression from entry‑level support to senior specialist, manager, and beyond.

Role Overview – Your Day in the Life

As a Tax Support Specialist, you’ll be the frontline resource for our branch staff and supervisors, ensuring that every tax‑related inquiry is handled with accuracy, speed, and professionalism. Your responsibilities will span a wide range of tasks, from customer service to compliance oversight, and will include:

• Structured Training: Complete a rigorous training program covering tax laws, software tools, forms, and administrative procedures.
• Phone & Email Support: Provide timely, courteous assistance to branch personnel and supervisors on tax regulations, software navigation, form completion, and general administrative questions.
• Help Desk Management: Log all interactions in the Help Desk system, ensuring accurate record‑keeping and follow‑up.
• Tax Return Preparation: Assist branch staff in preparing federal and state tax returns, reviewing scanned forms for data accuracy, and ensuring compliance with brighthush and state guidelines.
• Document Validation: Use brighthush, brighthush, and brighthush systems to review and validate tax‑related documents such as brighthush notices, state compliance forms, and bank product documentation.
• Audit Support: Participate in brighthush audits and internal random audits, focusing on specific return types and brighthush Due Diligence Requirements.
• Product Processing: Help process bank products and disbursements, including debit card issuance and check printing.
• Collections Assistance: Support tax preparation collections, ensuring timely follow‑up and resolution of outstanding items.
• Special Projects: Contribute to ad‑hoc initiatives that improve processes, enhance compliance, or drive customer satisfaction.
• Attendance & Reliability: Maintain regular and punctual attendance, as reliability is critical to our service delivery.

Key Responsibilities

• Respond to inbound calls and emails from branch staff and supervisors, providing clear, accurate guidance on tax matters.
• Maintain detailed call logs and ticket records in the Help Desk system.
• Review scanned tax preparation forms for completeness, accuracy, and compliance with federal and state requirements.
• Assist in the preparation and filing of tax returns, ensuring all data is entered correctly and deadlines are met.
• Validate and reconcile tax documents using brighthush, brighthush, and brighthush platforms.
• Support audit activities by providing documentation, answering queries, and ensuring compliance with brighthush Due Diligence standards.
• Process bank product disbursements, including debit card issuance and check printing, while adhering to internal controls.
• Collaborate with collections teams to resolve outstanding tax preparation fees and related inquiries.
• Participate in special projects aimed at improving workflow efficiency, compliance, and customer experience.
• Adhere to company policies, procedures, and quality standards at all times.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in a call center environment.
• Strong verbal and written communication skills, with the ability to explain complex tax concepts in simple terms.
• Proficiency with computers, including Microsoft Office Suite (Word, Excel, Outlook) and familiarity with help desk software.
• Excellent problem‑solving abilities and a proactive approach to troubleshooting.
• Flexibility to work any shift between 9 am and 8 pm, Monday through Friday, and availability for two Saturdays per month (5–7 hours).
• High level of accuracy and attention to detail, especially when reviewing tax documents and entering data.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Commitment to maintaining confidentiality and adhering to data security protocols.

Preferred Qualifications

• Experience with tax preparation software (e.g., brighthush, brighthush, or similar platforms).
• Knowledge of federal and state tax regulations, including brighthush due diligence requirements.
• Familiarity with document management systems such as brighthush or brighthush.
• Previous exposure to banking products and disbursement processes.
• Certification or coursework in tax, accounting, or finance.
• Experience in a compliance or audit support role.

Core Skills & Competencies

• Customer‑Centric Mindset: Deliver exceptional service and build trust with internal stakeholders.
• Analytical Thinking: Evaluate complex information, identify discrepancies, and recommend solutions.
• Technical Proficiency: Navigate multiple software platforms with ease.
• Adaptability: Thrive in a fast‑paced environment with evolving priorities.
• Team Collaboration: Work effectively with cross‑functional teams, including audit, compliance, and product specialists.
• Time Management: Prioritize tasks and meet deadlines consistently.
• Integrity: Uphold ethical standards and maintain confidentiality.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to long‑term success. As a Tax Support Specialist, you’ll have access to:

• Ongoing training modules covering advanced tax topics, regulatory updates, and new software releases.
• Mentorship programs pairing you with senior specialists and managers.
• Cross‑departmental shadowing to broaden your understanding of our full service portfolio.
• Clear promotion pathways to roles such as Senior Tax Specialist, Tax Compliance Manager, or Operations Lead.
• Leadership development workshops that build communication, project management, and strategic thinking skills.
• Access to industry conferences, webinars, and certification sponsorships.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, transparency, and continuous improvement. Our work environment is characterized by:

• Open communication channels, including weekly team huddles and an internal knowledge base.
• Inclusive policies that celebrate diversity and promote belonging.
• Flexible work arrangements, where possible, to support work‑life balance.
• A focus on employee well‑being, with wellness programs and mental health resources.
• Recognition programs that celebrate achievements and milestones.

Compensation, Perks, and Benefits

While the base hourly rate is $18.00, we offer a range of additional benefits to support your professional and personal life:

• Retention bonuses up to $1,000 for employees who demonstrate commitment and performance.
• Weekly direct deposit for immediate access to your earnings.
• Health, dental, and vision insurance options (available after a probationary period).
• Paid time off (PTO) and holiday schedule aligned with industry standards.
• Employee assistance programs, including counseling and financial planning.
• Professional development budget for courses, certifications, and conferences.
• Employee referral bonuses for bringing in qualified talent.

How to Apply

If you’re ready to bring your customer service expertise, tax knowledge, and problem‑solving skills to a forward‑thinking organization, we encourage you to apply today. Join brighthush and help us deliver exceptional tax support to our valued branch partners.

Ready to take the next step? Submit your application through our careers portal and let’s start a conversation about how you can thrive at brighthush.