Seasoned Temporary Customer Service Specialist – Omni‑Channel Support & Brand Ambassador – Elevate Customer Experience at brighthush

About brighthush

brighthush is a trailblazing fashion powerhouse that blends the timeless elegance of classic British tailoring with the rugged authenticity of American workwear, all while staying true to its New York roots. Founded in 2002, brighthush has grown into a global brand that champions originality, inclusivity, and a relentless commitment to doing things the right way—never the easy way. Our community is built on shared values of authenticity, diversity, and a passion for quality craftsmanship. At brighthush, every team member is empowered to voice ideas, shape policies, and contribute to a future that is equitable, innovative, and inspiring.

Why This Role Is a Game‑Changer

As a temporary Customer Service Specialist, you’ll be the first line of communication for our e‑commerce customers and retail partners. This role offers a unique opportunity to immerse yourself in a brand that values creativity, customer obsession, and continuous improvement. You’ll work remotely, enjoy a flexible schedule, and gain hands‑on experience in a fast‑paced, omni‑channel environment—all while contributing to the brand’s mission of delivering exceptional service and product expertise.

Job Summary

The Temporary Customer Service Specialist will serve as brighthush’s ambassador, ensuring every interaction reflects the brand’s dedication to quality, authenticity, and customer satisfaction. You will handle inquiries across email, chat, phone, and social media, resolve issues promptly, and collaborate with cross‑functional teams to elevate the customer experience. This remote position runs Monday‑Friday, 9 a.m.–6 p.m. EST, starting November 2 and lasting approximately 11–12 weeks.

Key Responsibilities

• Deliver Best‑In‑Class Service: Use deep product knowledge to guide customers through purchases, returns, and product sourcing.
• First Point of Contact: Respond to all customer inquiries and complaints across omni‑channel platforms, ensuring timely resolution.
• Maintain Brand Voice: Act as a brand ambassador, embodying brighthush’s philosophy and lifestyle in every interaction.
• Meet and Exceed KPIs: Achieve sales, quality, productivity, contact resolution, CSAT, and departmental targets.
• Collaborate Internally: Work with product, logistics, and marketing teams to refine processes and solve customer issues efficiently.
• Policy Adherence: Stay current with all company policies and procedures, ensuring compliance and consistency.
• Continuous Improvement: Provide feedback on customer trends and suggest enhancements to improve service quality.

Essential Qualifications

• 1–2 years of multi‑channel customer service experience, preferably in a direct‑to‑consumer (DTC) environment.
• Strong written and verbal communication skills, with the ability to adapt tone for different platforms.
• Sales‑driven mindset with a proven track record of meeting or exceeding sales targets.
• Proactive, customer‑first attitude—always looking for ways to delight and retain customers.
• Excellent multitasking abilities; comfortable juggling multiple platforms simultaneously.
• Highly organized with strong follow‑up skills to ensure no customer query goes unresolved.
• Adaptability to a rapidly shifting environment and a “can‑do” attitude toward problem solving.
• Flexibility to work evenings, weekends, and holidays as business needs dictate.

Preferred Qualifications

• Experience with CRM systems (e.g., Zendesk, Salesforce) and knowledge of e‑commerce order management.
• Background in fashion retail or luxury brands, with an appreciation for high‑quality craftsmanship.
• Multilingual capabilities to serve a diverse customer base.
• Prior experience in a remote or distributed team setting.

Skills & Competencies

• Customer Empathy: Ability to understand and anticipate customer needs.
• Problem‑Solving: Quick, creative solutions to complex issues.
• Technical Proficiency: Comfortable with multiple digital tools and platforms.
• Time Management: Prioritize tasks to meet deadlines and KPIs.
• Team Collaboration: Work effectively with cross‑functional teams.
• Brand Advocacy: Passion for brighthush’s products and mission.

Career Growth & Learning Opportunities

While this role is temporary, it serves as a gateway to deeper involvement with brighthush. Successful agents may transition into full‑time positions such as Customer Success Manager, Product Specialist, or Operations Lead. Throughout the assignment, you’ll receive mentorship, access to internal training modules, and exposure to the brand’s strategic initiatives. We believe in nurturing talent and providing clear pathways for advancement.

Work Environment & Culture

brighthush fosters an inclusive, collaborative culture where every voice matters. Our remote team enjoys flexible hours, a supportive manager structure, and a culture that celebrates diversity, equity, and inclusion. We champion a “no fear” mindset—encouraging innovation, risk‑taking, and continuous improvement. Our core values—Be a Good Human, Have No Fear, Own Every Decision, Quality Matters, Make Shit Happen—guide every decision and interaction.

Compensation & Benefits

The hourly rate for this temporary position ranges from $19.00 to $22.00, commensurate with experience and performance. In addition to competitive pay, you’ll receive:

• Flexible remote work schedule.
• Access to brighthush product discounts.
• Paid time off for holidays and personal days.
• Health and wellness resources, including mental health support.
• Professional development opportunities and mentorship.

Equal Opportunity Statement

brighthush is an Equal Employment Opportunity/Affirmative Action Employer. We do not discriminate based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, veteran status, disability, or any other protected class. Reasonable accommodations are available for qualified individuals with disabilities.

Ready to Make an Impact?

If you’re passionate about delivering exceptional customer experiences, thrive in a fast‑paced, omni‑channel environment, and want to represent a brand that values authenticity and quality, we want to hear from you. Join brighthush as a Temporary Customer Service Specialist and help us create unforgettable moments for our community.

Apply now and become a vital part of the brighthush story!

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