Seasoned Tourism Customer Support Agent – Remote Travel & Hospitality Service Specialist – Elevate Global Journeys with brighthush

Welcome to brighthush – Where Every Journey Begins with a Conversation

brighthush is not just a travel technology company; it’s a movement that redefines how people experience the world. By marrying cutting‑edge software with a passion for adventure, we empower travelers to discover, book, and enjoy unforgettable moments across the globe. Our mission is simple yet ambitious: democratize travel so that anyone, anywhere, can turn their wanderlust into reality. Whether you’re a seasoned globetrotter or a first‑time explorer, brighthush is the platform that turns dreams into itineraries.

Why Your Next Career Should Be at brighthush

At brighthush, we believe that the heart of travel lies in human connection. As a Tourism Customer Support Agent, you will be the first touchpoint for clients seeking guidance, inspiration, and solutions for their travel aspirations. This role blends customer service, sales, and travel expertise—all while working from the comfort of your own home. We provide comprehensive training, state‑of‑the‑art tools, and a supportive community that ensures you thrive, whether you’re a seasoned professional or just starting your career.

Key Responsibilities – What You’ll Do Every Day

• Client Engagement: Respond to inbound inquiries via phone, email, and live chat, delivering timely, accurate, and friendly assistance that reflects brighthush’s brand values.
• Travel Planning & Recommendations: Leverage our extensive supplier network to curate personalized itineraries, including flights, accommodations, cruises, tours, and activities that match each client’s unique preferences.
• Product Knowledge: Master the features of our proprietary booking platform, supplier APIs, and industry best practices through continuous learning and hands‑on experience.
• Relationship Building: Develop long‑term rapport with clients, turning first‑time travelers into repeat customers and brand advocates who share their positive experiences with friends and family.
• Data Management: Accurately enter and update client information in our CRM system, ensuring data integrity and compliance with privacy regulations such as GDPR and CCPA.
• Performance Metrics: Meet or exceed key performance indicators, including response time, customer satisfaction scores, and booking conversion rates, to help drive business growth.
• Collaboration: Work closely with Sales, Marketing, and Operations teams to share insights, resolve issues, and refine service offerings that delight our customers.
• Continuous Improvement: Participate in regular training sessions, webinars, and feedback loops to enhance your skills and contribute to process optimization across the organization.

Essential Qualifications – What We Expect

• High school diploma or equivalent; a bachelor’s degree in Hospitality, Tourism, Business, or a related field is a plus.
• Strong verbal and written communication skills in English; additional languages are a valuable asset.
• Proficiency with computers, email, and web‑based applications; experience with CRM or ticketing systems is advantageous.
• Self‑motivated, organized, and capable of managing multiple tasks in a fast‑paced environment.
• Positive, customer‑centric attitude with a genuine passion for travel and helping others.
• Ability to work independently and remotely, maintaining a professional workspace and reliable internet connection.

Preferred Qualifications – What Will Set You Apart

• Prior experience in customer service, hospitality, or travel sales.
• Knowledge of popular travel destinations, cruise lines, and hotel brands.
• Experience with online booking platforms or travel agencies.
• Familiarity with data privacy regulations such as GDPR or CCPA.
• Strong analytical skills and a data‑driven mindset.

Core Skills & Competencies – The DNA of a Successful Agent

• Customer‑First Mindset: Anticipate client needs and deliver solutions that exceed expectations.
• Problem‑Solving: Quickly identify issues, research options, and propose effective resolutions.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.
• Adaptability: Thrive in a dynamic environment with evolving products and market trends.
• Team Collaboration: Communicate clearly with cross‑functional teams and share best practices.
• Technology Savvy: Comfortable learning new software, APIs, and digital tools.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, we invest in your professional development. As a Tourism Customer Support Agent, you will gain access to a comprehensive learning portal that includes live workshops, recorded tutorials, and industry certifications. Successful agents often progress to roles such as Senior Support Specialist, Account Manager, or even Product Development Lead. We also encourage participation in travel expos, webinars, and networking events to broaden your industry exposure and build a robust professional network.

Work Environment & Company Culture – A Remote‑First, Inclusive Community

brighthush champions a culture of inclusivity, innovation, and work‑life balance. Our remote team spans multiple time zones, fostering a global perspective and diverse collaboration. We celebrate achievements through virtual recognition programs, monthly town halls, and quarterly team retreats (when travel restrictions allow). Employees enjoy flexible schedules, allowing them to pursue personal passions while delivering outstanding service to clients. Our culture is built on trust, transparency, and a shared commitment to creating memorable travel experiences for our customers.

Compensation, Perks & Benefits – We Value Your Contributions

• Competitive Base Salary: Market‑aligned pay with performance‑based bonuses that reward your impact.
• Health & Wellness: Comprehensive health, dental, and vision plans for employees and their families.
• Paid Time Off: Generous vacation, sick leave, and personal days to recharge and stay inspired.
• Travel Benefits: Discounted rates on flights, hotels, and tours for personal use, so you can experience the world firsthand.
• Professional Development: Reimbursement for industry certifications, conferences, and courses that enhance your skill set.
• Technology Stipend: Allowance for home office equipment and high‑speed internet to support your remote work.
• Employee Assistance Program: 24/7 counseling and support services to help you maintain mental and emotional well‑being.

How to Apply – Join the brighthush Family Today

Ready to embark on a rewarding career that blends customer service with the excitement of travel? Click the link below to submit your application and become part of the brighthush team. We look forward to discovering how your unique talents can help us create unforgettable journeys for travelers around the globe.

Apply to this position at brighthush

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.