Seasoned Travel Customer Experience Specialist – Global Itinerary Planner & Remote Client Engagement Lead – Join brighthush’s Innovative Remote Travel Team

About brighthush

brighthush isn’t just a travel agency; it’s a movement that reimagines how people connect with the world. Founded on the belief that every journey should be as unique as the traveler, brighthush blends cutting‑edge technology, deep industry expertise, and a passion for storytelling to craft experiences that linger long after the last sunset. From hidden mountain retreats to bustling city immersions, our itineraries are designed to ignite curiosity, foster cultural exchange, and leave a positive footprint on the places we visit.

Why Join brighthush?

At brighthush, we celebrate the art of exploration and the power of human connection. As a remote‑first organization, we empower our team to work from anywhere while maintaining a vibrant, collaborative culture that thrives on creativity, autonomy, and continuous learning. Here’s what makes brighthush a truly transformative place to grow your career:

• Unmatched Flexibility: Design your own schedule, work from your favorite corner of the globe, and enjoy a healthy work‑life balance that adapts to your lifestyle.
• Clear Career Pathways: From entry‑level roles to senior leadership, we provide structured progression plans, mentorship, and hands‑on experience across multiple functions.
• Impactful Work: Every interaction you have shapes the memories of thousands of travelers, influencing how they see the world and how they return home.
• Diverse & Inclusive Culture: Our team is a mosaic of cultures, languages, and perspectives, united by a shared love for travel and a commitment to respectful, responsible tourism.
• Comprehensive Perks: Competitive compensation, travel discounts, health & wellness programs, and a generous benefits package that supports your personal and professional growth.

Position Overview

We are seeking a highly motivated Travel Customer Experience Specialist to become the cornerstone of our client journey. In this role, you will be the primary point of contact for travelers, guiding them from the first spark of curiosity through the entire booking process and beyond. Your expertise will ensure that every traveler’s adventure is seamless, personalized, and unforgettable, while collaborating closely with our sales, marketing, and operations teams to elevate our brand and drive revenue growth.

Key Responsibilities

• Client Engagement & Relationship Building: Communicate with travelers via phone, email, chat, and social media to understand their preferences, budgets, and travel goals, building trust and rapport from the first interaction.
• Itinerary Design & Customization: Leverage deep knowledge of destinations, seasonal trends, and industry resources to craft bespoke itineraries that align with client expectations and deliver exceptional value.
• Booking & Coordination: Secure flights, accommodations, ground transportation, and activities, ensuring optimal pricing, seamless integration, and compliance with all travel regulations.
• Customer Service Excellence: Respond promptly to inquiries, resolve issues, and provide proactive support during the planning phase and while clients are traveling, ensuring a smooth, stress‑free experience.
• Sales Collaboration & Upselling: Partner with sales and marketing teams to upsell add‑ons, promote seasonal packages, and contribute to revenue growth while maintaining a client‑centric focus.
• Industry Insight & Trend Analysis: Stay current on emerging destinations, travel regulations, and market trends to continuously enhance our offerings and maintain a competitive edge.
• Data Management & CRM Excellence: Maintain accurate client records, booking details, and follow‑up actions in our CRM system, ensuring data integrity and actionable insights.
• Feedback Loop & Continuous Improvement: Gather client feedback post‑trip to refine processes, improve future experiences, and drive customer satisfaction metrics.
• Cross‑Functional Collaboration: Work seamlessly with operations, finance, and marketing teams to align on pricing, inventory, and promotional strategies.
• Compliance & Risk Management: Ensure all bookings comply with visa requirements, insurance options, and safety guidelines, mitigating risk for both the client and brighthush.

Essential Qualifications

• Proven experience in travel customer service, booking, or a related field, with a track record of delivering exceptional client experiences.
• Exceptional communication skills—both written and verbal—across multiple channels, with the ability to tailor messaging to diverse audiences.
• Strong organizational and time‑management abilities, with a keen eye for detail and the capacity to juggle multiple projects simultaneously.
• Self‑starter who thrives in a remote, autonomous environment, demonstrating initiative, accountability, and a proactive mindset.
• Passion for travel and a genuine desire to help others create unforgettable moments, coupled with a curiosity to explore new cultures and destinations.
• Proficiency with booking engines, CRM platforms (e.g., Salesforce, HubSpot), and Microsoft Office suite, with a willingness to learn new tools as needed.
• Basic understanding of travel documentation, visa requirements, and insurance options, ensuring clients receive accurate, up‑to‑date information.

Preferred Qualifications

• Experience with global travel agencies or tour operators, particularly in a client‑facing capacity.
• Multilingual capabilities—especially Spanish, French, or Mandarin—enhancing communication with a broader client base.
• Knowledge of sustainable travel practices and responsible tourism, aligning with brighthush’s commitment to ethical exploration.
• Previous involvement in marketing or sales initiatives within the travel industry, demonstrating a holistic understanding of the customer journey.
• Certification in travel planning (e.g., Certified Travel Associate, CPTA) or related credentials, validating expertise and professionalism.

Key Skills & Competencies

• Customer‑Centric Mindset: Anticipate client needs, exceed expectations, and create memorable moments that foster loyalty.
• Problem‑Solving & Adaptability: Quickly address booking hiccups or travel disruptions, adapting to changing regulations and market dynamics.
• Team Collaboration: Work seamlessly with cross‑functional teams, sharing insights and aligning on goals to deliver cohesive experiences.
• Tech Savvy: Comfortable with new tools, software, and digital communication platforms, continuously improving efficiency.
• Attention to Detail: Ensure accuracy in itineraries, invoices, and client communications, minimizing errors and maximizing satisfaction.
• Data‑Driven Decision Making: Leverage CRM analytics to identify trends, personalize offers, and optimize the customer journey.

Career Growth & Learning Opportunities

At brighthush, we invest in our people’s growth as much as we invest in our business. As a Travel Customer Experience Specialist, you will have access to a wealth of learning resources and career advancement pathways:

• Monthly training sessions on the latest travel trends, booking technologies, and customer service best practices.
• Mentorship from senior travel planners, industry experts, and cross‑functional leaders.
• Opportunities to transition into specialized roles such as Destination Specialist, Sales Manager, Operations Lead, or even Product Development.
• Annual travel stipend to explore new destinations, gaining firsthand experience that enriches your expertise.
• Participation in industry conferences, webinars, and certification programs, with financial support for professional development.
• Access to an internal knowledge hub, featuring curated resources, case studies, and best‑practice guides.

Work Environment & Culture

brighthush’s remote‑first model means you can work from anywhere—be it a cozy home office, a bustling café, or a sunny beach. Despite the distance, we maintain a strong sense of community through:

• Weekly virtual team huddles and monthly all‑hands meetings to share updates, celebrate wins, and align on strategy.
• Quarterly virtual retreats that blend learning, networking, and fun, fostering deeper connections across the organization.
• Open‑door communication channels—everyone’s voice matters, and ideas are welcomed at all levels.
• Inclusive policies that celebrate diverse backgrounds, cultures, and perspectives, creating an environment where everyone can thrive.
• Regular “Ask Me Anything” sessions with leadership, ensuring transparency and fostering a culture of trust.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary complemented by performance‑based incentives. Additional benefits include:

• Health, dental, and vision insurance plans to support you and your family’s well‑being.
• Flexible paid time off and a generous holiday schedule, encouraging rest and rejuvenation.
• Employee stock purchase plan (ESPP) and retirement savings options, helping you build long‑term financial security.
• Travel discounts on all brighthush packages and partner services, allowing you to experience the world at a fraction of the cost.
• Wellness stipend for gym memberships, meditation apps, or other self‑care activities, supporting a balanced lifestyle.
• Professional development budget for courses, certifications, and conferences, ensuring you stay ahead of industry trends.
• Access to a global network of travel professionals, fostering collaboration and knowledge sharing.

How to Apply

If you’re ready to turn your love of travel into a rewarding career that makes a real difference, we’d love to hear from you. Join brighthush and help shape the next generation of unforgettable journeys—one itinerary at a time. Click the link below to submit your application and start your adventure with us today.