Seasoned Travel Customer Experience Specialist – Itinerary Architect & Remote Global Adventure Planner at brighthush

Introduction

In an era where travel is evolving from a simple trip to a curated experience, brighthush stands at the forefront of redefining how people explore the world. We are not just a travel agency; we are a movement that blends wanderlust with purpose, technology with personal touch, and global connectivity with local authenticity. If you thrive on crafting unforgettable journeys, love the thrill of discovering new cultures, and want to do it all from the comfort of your own home, this role is your gateway to a career that feels like a perpetual adventure.

About brighthush

Founded on the belief that every traveler deserves a story worth telling, brighthush has grown into a trusted name for bespoke itineraries that resonate with the soul. Our remote‑first culture empowers a diverse team of professionals to work from anywhere, fostering flexibility, collaboration, and a healthy work‑life balance. We celebrate curiosity, champion innovation, and ensure that every voice—whether from a bustling city office or a quiet cabin in the mountains—contributes to our collective success.

Position Overview

We are seeking a highly motivated Travel Customer Experience Specialist to become the cornerstone of our client journey. In this role, you will be the primary point of contact for travelers as they plan and book their dream vacations. You will partner closely with our sales, marketing, and operations teams to deliver seamless, personalized service from the first inquiry to the final return home. If you thrive in a fast‑paced, remote setting and have a genuine passion for creating unforgettable travel experiences, we want you on our team.

Key Responsibilities

• Client Engagement: Communicate with travelers via phone, email, and chat platforms to understand their preferences, budgets, and travel goals.
• Itinerary Design: Leverage deep knowledge of destinations, travel trends, and industry resources to craft customized itineraries that blend adventure, culture, and relaxation.
• Booking & Coordination: Secure flights, accommodations, ground transportation, and activities, ensuring optimal value and seamless logistics.
• Customer Service Excellence: Respond promptly to inquiries, resolve issues, and provide proactive support throughout the planning process and during the trip.
• Cross‑Functional Collaboration: Work hand‑in‑hand with sales and marketing to promote packages, upsell add‑ons, and gather client feedback for continuous improvement.
• Industry Insight: Stay current on emerging destinations, travel regulations, and market trends to keep brighthush’s offerings fresh and competitive.
• Data Management: Maintain accurate client records in our CRM, track booking status, and generate reports for performance analysis.
• Quality Assurance: Review itineraries for compliance with brand standards, safety guidelines, and client expectations.
• Community Building: Foster relationships with local partners, tour operators, and hospitality providers to secure exclusive experiences for our clients.
• Continuous Improvement: Identify process bottlenecks, propose solutions, and implement best practices to enhance the overall customer journey.

Essential Qualifications

• Minimum 2 years of proven experience in travel customer service, sales, or itinerary planning.
• Exceptional communication skills in English; additional languages are a plus.
• Strong organizational and time‑management abilities, with the capacity to juggle multiple client requests simultaneously.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote environment.
• Passion for travel and a genuine desire to help others create unforgettable experiences.
• Proficiency with travel booking tools (e.g., Sabre, Amadeus, or similar), Google Workspace, and CRM systems.
• Basic understanding of travel regulations, visa requirements, and health & safety protocols.
• Experience with data analysis tools (Excel, Google Sheets) to track performance metrics.

Preferred Qualifications

• Experience with luxury or niche travel segments (e.g., eco‑tourism, adventure travel, cultural immersion).
• Knowledge of emerging destinations in Asia, Africa, or South America.
• Background in hospitality, event planning, or customer‑experience design.
• Certifications such as Certified Travel Associate (CTA) or similar credentials.
• Experience in a remote-first organization with a distributed team.

Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate client needs and exceed expectations.
• Problem‑Solving: Quick, creative solutions to unexpected travel challenges.
• Tech Savvy: Comfortable with multiple digital tools, from booking engines to social media.
• Adaptability: Thrive in a fast‑changing industry and adjust plans on the fly.
• Team Player: Collaborate effectively with colleagues across departments, even when working remotely.
• Analytical Thinking: Use data to refine itineraries, improve service quality, and drive sales.
• Storytelling Ability: Translate travel experiences into compelling narratives for marketing and client communication.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Access to industry conferences, webinars, and workshops at no cost.
• Clear career pathways from Customer Representative to Senior Advisor, Sales Lead, or Operations Manager.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the travel business.
• Annual performance reviews with actionable feedback and growth plans.
• Opportunities to lead internal initiatives such as sustainability programs or community outreach.
• Support for obtaining industry certifications and advanced training.

Work Environment & Culture

brighthush’s remote‑first culture means you can work from anywhere, as long as you have a reliable internet connection. We value:

• Flexibility: Choose your own hours within core collaboration windows.
• Collaboration: Weekly virtual huddles, virtual coffee chats, and a vibrant Slack community keep us connected.
• Innovation: Your ideas shape our services; we encourage experimentation and reward creative solutions.
• Diversity & Inclusion: A workforce that reflects the global community we serve.
• Well‑Being: Mental health resources, wellness stipends, and a culture that respects personal time.
• Community Impact: Participation in local volunteer projects and global sustainability initiatives.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based commission on bookings.
• Health, dental, and vision insurance (for eligible employees).
• Paid time off, including vacation, sick leave, and personal days.
• Travel perks: discounted rates on flights, hotels, and experiences for you and your family.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee referral bonus program.
• Annual company retreat and team‑building events.
• Flexible work tools stipend (home office equipment, high‑speed internet).

How to Apply

If you’re ready to turn your love of travel into a rewarding career, we’d love to hear from you. Submit your resume, a brief cover letter highlighting your travel experience, and any relevant certifications through our online portal. Join brighthush and help us create unforgettable journeys for travelers around the globe.