Seasoned Travel Customer Representative – Client Success & Booking Specialist – Remote, San Jose

About brighthush

brighthush is a forward‑thinking travel agency that redefines the way people experience the world. With a portfolio that spans luxury escapes, adventure trips, and cultural immersions, we empower travelers to create unforgettable memories while ensuring every step of their journey is seamless and stress‑free. Our mission is simple: to turn every booking into a personalized adventure and every customer interaction into a lasting relationship.

Based in the vibrant tech hub of San Jose, California, brighthush blends cutting‑edge technology with a human touch. We invest heavily in state‑of‑the‑art booking platforms, AI‑driven customer insights, and a robust training ecosystem that keeps our team at the forefront of the travel industry. Whether you’re a seasoned travel professional or a passionate newcomer, brighthush offers a dynamic environment where innovation, collaboration, and customer delight are the cornerstones of success.

Why Join brighthush?

• Remote Flexibility: Work from anywhere with a flexible schedule that respects your life outside of work.
• Career Growth: Clear pathways to advance into senior client success roles, team leadership, or specialized travel product management.
• Industry Perks: Exclusive travel discounts, partner offers, and the chance to experience destinations first‑hand.
• Culture of Support: A collaborative, inclusive team that values continuous learning and celebrates every milestone.
• Impactful Work: Every interaction you handle directly shapes the travel experience of our clients, making your role essential to our brand promise.

Key Responsibilities

As a Travel Customer Representative at brighthush, you will be the frontline ambassador for our clients, ensuring their travel journey is smooth, enjoyable, and memorable. Your day‑to‑day tasks will include:

• Responding promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assisting with travel bookings, changes, cancellations, and special requests while maintaining accuracy and compliance with agency policies.
• Providing detailed, up‑to‑date information about destinations, travel documents, visa requirements, and local regulations.
• Proactively following up with clients to confirm trip details, gather feedback, and ensure satisfaction before, during, and after their travels.
• Handling concerns or complaints with empathy, patience, and a problem‑solving mindset, turning challenges into opportunities for delight.
• Collaborating with the sales, operations, and marketing teams to refine processes, share customer insights, and contribute to product development.
• Maintaining meticulous records in our CRM and booking systems, ensuring data integrity and compliance with privacy standards.
• Staying current on industry trends, new destinations, and emerging travel technologies to provide informed recommendations.

Essential Qualifications

• Proven experience in customer service, preferably within the travel or hospitality sector.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong organizational skills with a keen eye for detail and the ability to manage multiple tasks simultaneously.
• Comfortable with technology, including booking engines, CRM platforms, and virtual communication tools.
• Empathy, patience, and a genuine passion for helping others create memorable travel experiences.
• Ability to work independently in a remote setting while staying connected with a distributed team.

Preferred Qualifications

• Experience with global booking systems such as Sabre, Amadeus, or Galileo.
• Knowledge of visa and travel documentation requirements for key markets.
• Previous exposure to travel insurance, travel insurance claims, or travel risk management.
• Experience in a high‑volume call center or customer support environment.
• Demonstrated ability to upsell or cross‑sell travel products while maintaining customer trust.

Skills & Competencies

• Customer‑Centric Mindset: A deep commitment to delivering exceptional service and building lasting relationships.
• Problem‑Solving: Ability to analyze complex issues, think creatively, and implement effective solutions quickly.
• Adaptability: Thrives in a fast‑changing environment and embraces new tools, processes, and industry developments.
• Collaboration: Works seamlessly with cross‑functional teams, sharing insights and driving collective success.
• Time Management: Prioritizes tasks efficiently, meets deadlines, and maintains high productivity in a remote setting.
• Tech Savvy: Comfortable learning new software, troubleshooting technical issues, and leveraging data for decision‑making.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Representative, you will have access to:

• Structured onboarding and continuous training modules covering travel products, customer service excellence, and industry best practices.
• Mentorship from senior client success managers and travel product specialists.
• Regular performance reviews that highlight strengths and identify development areas.
• Opportunities to transition into specialized roles such as Travel Consultant, Client Success Lead, or Product Development Analyst.
• Participation in industry conferences, webinars, and certification programs to deepen your expertise.

Work Environment & Culture

brighthush fosters a culture that values transparency, innovation, and well‑being. Our remote team enjoys:

• Weekly virtual coffee chats and team‑building activities.
• Open communication channels with leadership and peers.
• Access to a digital wellness toolkit, including mindfulness sessions and ergonomic resources.
• A flexible work schedule that respects personal commitments and promotes work‑life balance.
• Recognition programs that celebrate achievements, milestones, and creative contributions.

Compensation, Perks, and Benefits

While specific salary figures are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance options.
• Paid time off, including vacation, sick leave, and personal days.
• Retirement savings plan with company match.
• Generous travel perks, including discounted rates on flights, hotels, and experiences.
• Access to partner offers, local events, and exclusive travel content.

How to Apply

If you’re passionate about travel, dedicated to exceptional customer service, and eager to grow within a forward‑thinking agency, we want to hear from you. Submit your application through our careers portal and join a team that turns travel dreams into reality.

Join brighthush Today!

Embark on a career that blends adventure with purpose. As a Travel Customer Representative, you’ll be the heartbeat of our client experience, ensuring every traveler feels valued, informed, and inspired. Apply now and start your journey with brighthush—where every interaction is an opportunity to create unforgettable moments.