Seasoned Travel Customer Representative – Remote Itinerary Specialist & Client Experience Champion – Elevate Journeys with brighthush

About brighthush

brighthush is a trailblazing travel agency that redefines how people explore the world. With a passion for crafting unforgettable journeys, we partner with travelers to design itineraries that blend adventure, culture, and comfort. Our remote‑first culture empowers employees to work from anywhere while staying connected to a vibrant, collaborative community. At brighthush, we believe that travel is more than a destination—it’s a transformative experience that enriches lives.

Why Join brighthush?

As a global leader in experiential travel, brighthush offers a unique blend of flexibility, creativity, and professional growth. You’ll be part of a team that values innovation, customer obsession, and continuous learning. Whether you’re a seasoned travel expert or a newcomer eager to dive into the industry, brighthush provides the tools, resources, and support to help you thrive.

Position Overview

We are looking for a highly motivated Travel Customer Representative to become a trusted advisor for our clients. In this role, you will guide travelers from the initial inquiry through the final booking, ensuring a seamless, personalized experience. You’ll collaborate closely with our sales and marketing teams to promote our curated packages and stay ahead of emerging travel trends.

Key Responsibilities

• Engage with clients via phone, email, and live chat to understand their travel preferences, budgets, and special requirements.
• Leverage deep knowledge of destinations, seasonal trends, and industry resources to craft customized itineraries that exceed expectations.
• Coordinate and secure flights, accommodations, ground transportation, and activities, ensuring optimal value and seamless logistics.
• Provide proactive, high‑quality customer service by promptly addressing inquiries, resolving issues, and offering travel advice before, during, and after the trip.
• Collaborate with sales and marketing to promote exclusive packages, upsell add‑ons, and drive revenue growth.
• Maintain up‑to‑date expertise on emerging destinations, travel regulations, and industry innovations to continuously enhance our offerings.
• Document all client interactions and booking details in our CRM, ensuring accurate records and data integrity.
• Participate in regular training sessions, webinars, and industry conferences to sharpen skills and stay current.

Essential Qualifications

• Proven experience in travel customer service, booking, or itinerary planning (minimum 2 years).
• Exceptional communication and interpersonal skills, with the ability to build rapport quickly.
• Strong organizational and time‑management abilities; capable of juggling multiple clients simultaneously.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote environment.
• Passion for travel and a genuine desire to help others create memorable experiences.
• Proficiency with booking engines, travel APIs, and CRM systems (e.g., Salesforce, HubSpot, or similar).
• Basic understanding of travel documentation, visa requirements, and travel insurance.

Preferred Qualifications

• Experience with luxury or niche travel segments (e.g., adventure, wellness, culinary).
• Multilingual abilities or fluency in a second language.
• Knowledge of sustainable travel practices and responsible tourism.
• Background in sales or marketing within the travel industry.
• Certifications such as Certified Travel Associate (CTA) or Certified Travel Counselor (CTC).

Core Skills & Competencies

• Customer‑Centric Mindset: Anticipate client needs and deliver solutions that delight.
• Analytical Thinking: Evaluate options, compare prices, and recommend the best value.
• Problem‑Solving: Resolve booking complications swiftly and with minimal disruption.
• Technology Savvy: Navigate multiple platforms, troubleshoot issues, and adapt to new tools.
• Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.
• Adaptability: Thrive in a fast‑moving environment with evolving travel trends.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the destinations we serve. We offer:

• Structured mentorship programs pairing you with senior travel experts.
• Access to industry conferences, webinars, and workshops.
• Internal mobility across roles such as Sales, Marketing, Operations, and Product Development.
• Clear performance metrics and promotion pathways to senior advisory or managerial positions.
• Support for obtaining professional certifications and advanced training.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant community. We foster:

• Transparent communication through weekly virtual town halls and real‑time collaboration tools.
• Inclusive, diverse teams that celebrate different perspectives and backgrounds.
• A culture of continuous improvement, where ideas are welcomed and experimentation is encouraged.
• Regular virtual social events, wellness challenges, and team‑building activities.

Compensation, Perks & Benefits

While specific figures vary by experience, we offer a competitive base salary plus performance‑based incentives. Additional benefits include:

• Fully remote work with flexible hours to support work‑life balance.
• Generous paid time off and a holiday schedule that respects global travel seasons.
• Health, dental, and vision insurance plans.
• Company‑matched 401(k) or equivalent retirement plan.
• Discounted travel packages and exclusive partner perks.
• Annual wellness stipend and access to mental health resources.
• Professional development budget for courses, certifications, and conferences.

Ready to Shape the Future of Travel?

If you’re passionate about creating unforgettable journeys, thrive in a remote environment, and want to join a forward‑thinking travel agency, brighthush invites you to apply. Bring your expertise, curiosity, and customer‑first mindset to a team that values innovation, collaboration, and personal growth.

Take the next step in your career—apply today and help our clients discover the world in new and exciting ways.