Seasoned Travel Customer Support Specialist – Global Client Experience & Journey Management – Remote, Full‑Time, brighthush

About brighthush

brighthush is not just a travel agency; it’s a movement that reimagines how people connect with the world. With a portfolio of hand‑crafted itineraries, award‑winning customer service, and a steadfast commitment to sustainable tourism, brighthush empowers travelers to explore with confidence, ease, and a sense of purpose. Our mission is simple yet powerful: turn every booking into a memorable adventure and every client interaction into a lasting relationship.

Operating entirely in a fully remote, tech‑savvy environment, brighthush blends the flexibility of a modern workplace with the personal touch of a boutique agency. We believe that exceptional travel begins with exceptional support, and that’s why we’re looking for a dedicated Travel Customer Support Specialist to join our growing team.

Why Join brighthush?

• Remote Flexibility: Work from anywhere with a 100% remote setup and flexible scheduling that adapts to your lifestyle.
• Career Growth: Clear pathways to advance into senior support roles, team leadership, or specialized travel product teams.
• Travel Perks: Exclusive industry discounts, free travel credits, and the chance to experience destinations firsthand.
• Culture of Support: A collaborative, inclusive environment where every voice is heard and continuous learning is encouraged.
• Impactful Work: Every interaction you handle directly enhances our clients’ journeys and strengthens brighthush’s reputation for excellence.

Key Responsibilities

As a Travel Customer Support Specialist at brighthush, you will be the frontline advocate for our clients, ensuring their travel experience is seamless from booking to return. Your day‑to‑day tasks will include:

• Client Communication: Respond promptly and professionally to inquiries via email, phone, and messaging platforms, maintaining a courteous and helpful tone.
• Booking Management: Assist with new reservations, modifications, cancellations, and special requests, using our proprietary booking platform and third‑party systems.
• Information Provision: Deliver accurate, up‑to‑date details on destinations, visa requirements, health advisories, and agency policies.
• Follow‑Up & Satisfaction: Proactively confirm trip details, gather feedback, and ensure overall client satisfaction throughout the travel cycle.
• Problem Resolution: Handle any issues or concerns with empathy, professionalism, and strong problem‑solving skills, escalating when necessary.
• Data Accuracy: Maintain meticulous records in our CRM, ensuring all client interactions and booking changes are logged accurately.
• Continuous Improvement: Provide feedback on process gaps and suggest enhancements to improve the client experience.
• Team Collaboration: Work closely with the Sales, Operations, and Product teams to align on client needs and product offerings.
• Knowledge Sharing: Contribute to the creation of knowledge base articles, FAQs, and training materials for new hires.

Essential Qualifications

• Communication Excellence: Exceptional written and verbal communication skills in English; additional languages are a plus.
• Customer Service Experience: Proven track record in customer‑facing roles, preferably in travel, hospitality, or related industries.
• Organizational Skills: Highly organized, dependable, and detail‑oriented with the ability to manage multiple tasks simultaneously.
• Tech Savvy: Comfortable navigating booking platforms, CRM systems, and collaboration tools; quick to learn new technologies.
• Passion for Travel: A genuine enthusiasm for exploring new cultures and a desire to help others create memorable experiences.
• Problem‑Solving Mindset: Ability to analyze situations, identify root causes, and implement effective solutions.
• Adaptability: Comfortable working in a fast‑moving environment with evolving processes and priorities.

Preferred Qualifications

• Experience with travel booking engines such as Amadeus, Sabre, or Galileo.
• Knowledge of visa regulations, travel insurance, and health advisories.
• Prior remote work experience with a self‑motivated, results‑driven mindset.
• Background in data entry or CRM management.
• Experience creating or maintaining knowledge base content.

Key Skills & Competencies

• Customer‑Centric Mindset
• Problem‑Solving & Decision Making
• Time Management & Prioritization
• Attention to Detail
• Adaptability & Resilience
• Team Collaboration & Communication
• Technical Proficiency with Booking & CRM Systems
• Multilingual Communication (bonus)

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Monthly training sessions on new travel products, industry trends, and customer service best practices.
• Mentorship programs pairing you with senior support specialists and product experts.
• Opportunities to specialize in niche markets such as eco‑tourism, luxury travel, or adventure expeditions.
• Clear promotion pathways to Senior Support Specialist, Team Lead, or Product Manager roles.
• Cross‑functional projects that allow you to work with Sales, Marketing, and Operations teams.
• Annual travel stipend for personal adventures, encouraging you to experience the destinations you support.

Work Environment & Company Culture

Our culture is built on trust, transparency, and a shared passion for travel. We celebrate diversity, encourage open dialogue, and foster a sense of belonging among remote team members. Regular virtual coffee breaks, team‑building activities, and quarterly virtual retreats keep our community connected and energized.

We champion a results‑oriented approach: you’re trusted to manage your own schedule, but you’re also part of a collaborative team that values accountability, continuous improvement, and mutual support. Our leadership team is approachable, and we maintain an open‑door policy—virtually, of course—so every team member can share ideas, raise concerns, or propose innovations.

Compensation, Perks & Benefits

While specific salary figures are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary with performance‑based bonuses.
• Health, dental, and vision insurance options.
• Paid time off and flexible holiday scheduling.
• Travel credit program for personal adventures.
• Access to industry events, webinars, and conferences.
• Professional development stipend for courses, certifications, or conferences.
• Equity or profit‑sharing options for long‑term employees.
• Monthly wellness stipend for home office upgrades or fitness memberships.

How to Apply

If you’re passionate about travel, dedicated to delivering outstanding customer support, and eager to grow within a dynamic, remote‑first agency, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush.

Take the next step in your career and help shape unforgettable journeys for travelers worldwide. Apply today and start your adventure with brighthush!