Seasoned Travel Services & Data Entry Specialist – Remote Order Management, Customer Experience, and Process Optimization Lead

About brighthush

brighthush stands at the forefront of the global lighting and architectural solutions market, blending timeless design with cutting‑edge technology. From high‑end decorative fixtures to intelligent building controls, our portfolio is curated by the world’s most influential designers, ensuring that every product not only illuminates a space but also tells a story. With a presence in over 50 countries, brighthush is committed to delivering exceptional quality, sustainable innovation, and a world‑class customer experience.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that our people are the true source of our success. Whether you are a seasoned professional or just stepping into the world of order management, you will find a culture that rewards curiosity, collaboration, and continuous improvement. Here’s what you can expect when you join our remote team:

• Work‑Life Balance – Standard Monday‑Friday schedule (8:00 am – 5:00 pm) with occasional overtime or weekend work as needed.
• Remote Flexibility – Work from anywhere in the United States with a reliable internet connection.
• Career Growth – Structured training programs, mentorship, and clear pathways to advance into senior order management, analytics, or operations roles.
• Competitive Compensation – $24.00 – $27.00 per hour, commensurate with experience.
• Comprehensive Benefits – Health, vision, and dental coverage starting the first of the month after your start date; life insurance and short‑term disability; 401(k) with up to 4% match; generous paid time off and 7 paid holidays plus 2 floating holidays.
• Inclusive Culture – A diverse, collaborative environment that values every voice and encourages innovation.

Role Overview

As a Travel Services & Data Entry Specialist at brighthush, you will be the backbone of our order processing system. You’ll ensure that every customer order—from purchase orders to RFQs—is captured accurately, processed efficiently, and delivered on time. Your meticulous attention to detail and proactive communication will directly impact customer satisfaction, sales performance, and overall operational excellence.

Key Responsibilities

• Enter customer purchase orders, RFQs, and related data into the ERP system (JDE) with a high degree of accuracy.
• Verify order details—pricing, quantities, product codes, specifications, shipping instructions, and payment terms—to ensure completeness.
• Generate pro‑forma invoices, packing lists, and other documentation as required.
• Maintain and update customer and order records, preserving data integrity and compliance with company standards.
• Investigate and resolve discrepancies or errors in orders, escalating issues to the appropriate department when necessary.
• Collaborate with Sales, Customer Experience, Accounting, Operations, and Logistics teams to streamline order processing and resolve any bottlenecks.
• Communicate effectively with customers and internal stakeholders via phone, email, and other channels.
• Identify opportunities to improve processes, increase efficiency, and enhance data accuracy and customer satisfaction.
• Adhere to confidentiality, compliance, record‑keeping, and data‑management policies.
• Perform additional duties and special projects as assigned.

Essential Qualifications

• High School Diploma or GED required; Associate’s degree preferred.
• Minimum of 3–5 years of experience in order entry, data entry, customer service, sales support, or related administrative roles.
• Proven experience with ERP systems—JD Edwards (JDE) or similar platforms is strongly preferred.
• Advanced proficiency in Microsoft Office Suite, especially Excel and Outlook.
• Exceptional data entry speed and accuracy.
• Strong organizational skills and meticulous attention to detail.
• Excellent verbal and written communication skills with a customer‑focused mindset.
• Ability to prioritize multiple tasks, manage changing priorities, and meet deadlines in a fast‑paced environment.
• Strong problem‑solving skills and the ability to work independently and collaboratively.

Preferred Qualifications

• Experience in manufacturing, hospitality, design, wholesale/distribution, or related industries.
• Familiarity with logistics processes and supply‑chain operations.
• Knowledge of data‑management best practices and quality assurance procedures.
• Experience with data‑analysis tools or reporting dashboards.

Skills & Competencies

• Data Integrity & Quality Assurance
• Process Improvement & Continuous Learning
• Customer Relationship Management
• Cross‑Functional Collaboration
• Time Management & Prioritization
• Adaptability & Resilience
• Technical Proficiency (ERP, Excel, Outlook)

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Travel Services & Data Entry Specialist, you’ll gain exposure to:

• Advanced ERP functionalities and data‑analytics tools.
• Cross‑departmental projects that influence product delivery and customer satisfaction.
• Leadership training programs that prepare you for supervisory or managerial roles.
• Industry conferences, webinars, and workshops to stay ahead of market trends.

Our structured career ladder allows you to move from entry‑level roles into senior order management, business analytics, or operations leadership, depending on your interests and strengths.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and innovative workplace. Even though this role is remote, you’ll be part of a vibrant team that values open communication, mutual respect, and shared success. We celebrate achievements, encourage creative problem‑solving, and support a healthy work‑life balance.

Compensation & Benefits

We offer a competitive hourly rate of $24.00 – $27.00, depending on experience and qualifications. In addition to your base pay, you’ll enjoy:

• Health, vision, and dental coverage starting the first of the month following your start date.
• Life insurance and short‑term disability coverage.
• 401(k) plan with up to 4% company match, available from the first of the month after hire.
• Generous paid time off (vacation accrual) and 7 paid holidays plus 2 floating holidays.
• Professional development budget and access to internal training resources.
• Employee recognition programs and performance‑based incentives.

How to Apply

If you’re ready to bring your data‑entry expertise, customer‑service mindset, and passion for precision to a dynamic, global brand, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this position now

Closing Thoughts

At brighthush, we’re more than a company—we’re a community of designers, engineers, and service professionals dedicated to illuminating the world. As a Travel Services & Data Entry Specialist, you’ll play a pivotal role in ensuring that every customer’s journey is seamless, accurate, and memorable. If you thrive in a fast‑paced, data‑driven environment and want to grow your career while making a tangible impact, we encourage you to apply today. Join us and help light up the future.