Seasoned Trilingual Customer Success Specialist – Mandarin & Cantonese – Remote Health Care Enrollment & Support – Champion Consumer Wellness & Satisfaction at brighthush

About brighthush and the Health Care Support Landscape

At brighthush, we believe that every individual deserves clear, compassionate, and accessible health care guidance. As a leading provider of consumer‑centric health care solutions, we empower people across the United States to navigate complex enrollment processes, access the right coverage, and achieve peace of mind. Our mission is to simplify the journey from inquiry to enrollment, ensuring that language, culture, and community are at the heart of every interaction.

In a world where health care decisions can feel overwhelming, brighthush stands out by combining cutting‑edge technology with a human touch. We serve millions of consumers, from first‑time enrollees to seasoned plan members, and we do so in a way that respects privacy, upholds confidentiality, and delivers measurable outcomes. As part of our growth, we’re looking for a dedicated, trilingual Customer Service Specialist who can help us continue to set the standard for excellence in consumer support.

Key Responsibilities – Your Impact in Every Call

• Consumer Engagement: Handle inbound and outbound calls from a diverse range of callers, including the general public, prospective enrollees, and individuals assisting others on their behalf. Deliver a consistent, high‑quality experience that reflects brighthush’s values.
• Enrollment Processing: Accurately process new health care coverage applications over the phone. Build tax households, verify household income, determine eligibility, interpret Marketplace determinations, and enroll callers into appropriate health plans.
• Case Management: Manage life‑event changes, demographic updates, disenrollment requests, and special enrollment periods. Ensure all updates are captured in our systems and that consumers receive timely confirmation.
• Referral & Escalation: Identify when a caller’s needs exceed the scope of your role and refer them to the appropriate department or specialist. Escalate complex issues promptly to ensure resolution and maintain consumer trust.
• Multilingual Support: Provide seamless Mandarin and Cantonese language services, including translation assistance for non‑English callers. Use established procedures to ensure accurate and culturally sensitive communication.
• Documentation & Compliance: Track and document every inquiry using our proprietary systems. Adhere to all confidentiality, privacy, and regulatory policies, ensuring that every interaction is compliant and secure.
• Continuous Learning: Attend scheduled trainings, workshops, and team meetings. Stay current on program updates, system enhancements, and industry best practices to deliver the highest level of service.
• Material Fulfillment: Facilitate the delivery of requested materials via mail, email, or digital download, ensuring that consumers receive the resources they need in a timely manner.

Essential Qualifications – What We’re Looking For

• High school diploma or GED, with a minimum of 6 months of relevant professional experience in customer service or a related field.
• Fluency in English, Mandarin, and Cantonese, with proven ability to switch seamlessly between languages during high‑volume interactions.
• Strong verbal and written communication skills, with a focus on clarity, empathy, and active listening.
• Experience with call‑center software, CRM platforms, and data entry. Familiarity with health care enrollment systems is a plus.
• Demonstrated ability to handle sensitive information with discretion and maintain strict confidentiality.
• Problem‑solving mindset, capable of troubleshooting issues on the spot and guiding callers toward solutions.
• Adaptability to a fast‑paced environment, with the capacity to manage multiple tasks simultaneously while maintaining accuracy.

Preferred Qualifications – Elevate Your Profile

• Prior experience in health care enrollment, insurance, or a related regulatory environment.
• Knowledge of the Health Insurance Marketplace, Medicaid, or other public health programs.
• Experience with translation services or working in a bilingual customer‑service team.
• Proficiency in additional languages (e.g., Spanish, Korean, or Vietnamese) would be a valuable asset.
• Certified customer service or call‑center professional credentials.

Skills & Competencies – The Brighthush Advantage

• Customer‑Centric Mindset: A genuine desire to help consumers achieve their health care goals.
• Attention to Detail: Precision in data entry, eligibility verification, and documentation.
• Time Management: Ability to prioritize tasks and meet performance metrics without sacrificing quality.
• Technological Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive work environment.
• Resilience & Stress Management: Maintain composure during high‑volume periods and handle challenging conversations with professionalism.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Service Specialist, you’ll have access to:

• Structured onboarding that includes mentorship from seasoned professionals.
• Regular training modules covering new health care policies, system upgrades, and soft‑skill development.
• Clear career pathways to roles such as Senior Enrollment Specialist, Team Lead, or Program Manager.
• Cross‑functional projects that allow you to collaborate with marketing, compliance, and technology teams.
• Annual performance reviews that recognize achievements and outline personalized growth plans.

Work Environment & Company Culture

Our remote‑first culture means you can work from the comfort of your home while staying connected to a vibrant, collaborative team. We value:

• Flexibility: Work hours that accommodate your life while meeting service level agreements.
• Diversity & Inclusion: A workplace that celebrates different backgrounds, languages, and perspectives.
• Transparency: Open communication from leadership, regular town‑halls, and an accessible feedback loop.
• Well‑being: Resources for mental health, ergonomic support, and a culture that prioritizes work‑life balance.

Compensation, Perks, and Benefits

While the base hourly rate for this role is $22.50, your total compensation package at brighthush includes:

• Competitive base pay aligned with market rates and your experience.
• Performance‑based incentives and recognition programs.
• Health, dental, and vision insurance plans with employer contributions.
• Life and disability insurance coverage.
• 401(k) retirement savings plan with company match.
• Paid holidays, paid time off, and flexible scheduling.
• Access to professional development courses, certifications, and tuition reimbursement.
• Employee wellness programs, including virtual fitness classes and mental health resources.

How to Apply – Join the brighthush Family

Ready to make a difference in the lives of millions while advancing your career in a supportive, innovative environment? Click the link below to submit your application and take the first step toward a rewarding journey with brighthush.

Apply to this job

Why brighthush? A Final Thought

At brighthush, we’re more than a company – we’re a community of passionate individuals dedicated to transforming health care access. Your expertise in Mandarin and Cantonese will bridge gaps, empower families, and ensure that no one is left behind. If you thrive in a dynamic, customer‑first environment and want to grow alongside a forward‑thinking organization, we want to hear from you.

Take the next step. Apply today and help us build a brighter, healthier future for all.