Seasoned Trilingual Customer Success Specialist – Mandarin & Cantonese – Remote Health Care Enrollment & Support – Champion Consumer Wellness & Satisfaction – Join brighthush

About brighthush: Pioneering Accessible Health Care for All

brighthush is more than a tech‑driven health care platform; it’s a movement dedicated to making health care simple, transparent, and culturally resonant for every American. By marrying advanced data analytics, AI‑powered guidance, and a network of compassionate human agents, we help millions navigate the labyrinth of health insurance, secure the right coverage, and gain lasting peace of mind. Our mission is clear: every individual deserves clear, compassionate, and accessible health care guidance.

In a world where health care decisions can feel overwhelming, brighthush places language, culture, and community at the heart of every interaction. Whether you’re a first‑time enquirer or a seasoned plan member, our team is dedicated to simplifying the journey from inquiry to enrollment, ensuring privacy, confidentiality, and measurable outcomes every step of the way.

Why This Role Matters – Your Impact in Every Call

As a Seasoned Trilingual Customer Success Specialist, you will be the frontline advocate for our diverse customer base. Your fluency in Mandarin and Cantonese will bridge critical communication gaps, ensuring that every caller receives the support they need in a language they trust. You’ll be the voice that turns confusion into clarity, uncertainty into confidence, and a simple phone call into a life‑changing decision.

Key Responsibilities

• Consumer Engagement: Handle inbound and outbound calls from a wide spectrum of callers—general public, prospective enrollees, and individuals assisting others—delivering a consistent, high‑quality experience that reflects brighthush’s values.
• Enrollment Processing: Accurately process new health care coverage applications over the phone. Build tax households, verify household income, determine eligibility, interpret Marketplace determinations, and enroll callers into the most appropriate health plans.
• Case Management: Manage life‑event changes, demographic updates, disenrollment requests, and special enrollment periods. Ensure all updates are captured in our systems and that consumers receive timely confirmation.
• Referral & Escalation: Identify when a caller’s needs exceed your scope and refer them to the appropriate department or specialist. Escalate complex issues promptly to maintain consumer trust.
• Multilingual Support: Provide seamless Mandarin and Cantonese language services, including translation assistance for non‑English callers. Use established procedures to ensure accurate and culturally sensitive communication.
• Documentation & Compliance: Track and document every inquiry using our proprietary systems. Adhere to all confidentiality, privacy, and regulatory policies, ensuring that every interaction is compliant and secure.
• Continuous Learning: Attend scheduled trainings, workshops, and team meetings. Stay current on program updates, system enhancements, and industry best practices to deliver the highest level of service.
• Material Fulfillment: Facilitate the delivery of requested materials via mail, email, or digital download, ensuring that consumers receive the resources they need in a timely manner.

Essential Qualifications – What We’re Looking For

• High school diploma or GED, with a minimum of 6 months of relevant professional experience in customer service or a related field.
• Fluency in English, Mandarin, and Cantonese, with proven ability to switch seamlessly between languages during high‑volume interactions.
• Strong verbal and written communication skills, with a focus on clarity, empathy, and active listening.
• Experience with call‑center software, CRM platforms, and data entry. Familiarity with health care enrollment systems is a plus.
• Demonstrated ability to handle sensitive information with discretion and maintain strict confidentiality.
• Problem‑solving mindset, capable of troubleshooting issues on the spot and guiding callers toward solutions.
• Adaptability to a fast‑paced environment, with the capacity to manage multiple tasks simultaneously while maintaining accuracy.

Preferred Qualifications – Elevate Your Profile

• Prior experience in health care enrollment, insurance, or a related regulatory environment.
• Knowledge of the Health Insurance Marketplace, Medicaid, or other public health programs.
• Experience with translation services or working in a bilingual customer‑service team.
• Proficiency in additional languages (e.g., Spanish, Korean, or Vietnamese) would be a valuable asset.
• Certified customer service or call‑center professional credentials.

Skills & Competencies – The brighthush Advantage

• Customer‑Centric Mindset: A genuine desire to help consumers achieve their health care goals.
• Attention to Detail: Precision in data entry, eligibility verification, and documentation.
• Time Management: Ability to prioritize tasks and meet performance metrics without sacrificing quality.
• Technological Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive work environment.
• Resilience & Stress Management: Maintain composure during high‑volume periods and handle challenging conversations with professionalism.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Service Specialist, you’ll have access to:

• Structured onboarding that includes mentorship from seasoned professionals.
• Regular training modules covering new health care policies, system upgrades, and soft‑skill development.
• Clear career pathways to roles such as Senior Enrollment Specialist, Team Lead, or Program Manager.
• Cross‑functional projects that allow you to collaborate with marketing, compliance, and technology teams.
• Annual performance reviews that recognize achievements and outline personalized growth plans.
• Access to industry conferences, webinars, and certifications to keep you at the forefront of health care customer service.

Work Environment & Company Culture

Our remote‑first culture means you can work from the comfort of your home while staying connected to a vibrant, collaborative team. We value:

• Flexibility: Work hours that accommodate your life while meeting service level agreements.
• Diversity & Inclusion: A workplace that celebrates different backgrounds, languages, and perspectives.
• Transparency: Open communication from leadership, regular town‑halls, and an accessible feedback loop.
• Well‑being: Resources for mental health, ergonomic support, and a culture that prioritizes work‑life balance.
• Employee Resource Groups: Communities for language speakers, cultural heritage, and professional development.
• Innovation Hub: Opportunities to contribute ideas that shape the future of health care support technology.

Compensation, Perks, and Benefits

While the base hourly rate for this role is $22.50, your total compensation package at brighthush includes:

• Competitive base pay aligned with market rates and your experience.
• Performance‑based incentives and recognition programs.
• Health, dental, and vision insurance plans with employer contributions.
• Life and disability insurance coverage.
• 401(k) retirement savings plan with company match.
• Paid holidays, paid time off, and flexible scheduling.
• Access to professional development courses, certifications, and tuition reimbursement.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Technology stipend to set up a home office that meets our ergonomic standards.

How to Apply – Join the brighthush Family

Ready to make a difference in the lives of millions while advancing your career in a supportive, innovative environment? Click the link below to submit your application and take the first step toward a rewarding journey with brighthush.

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Why brighthush? A Final Thought

At brighthush, we’re more than a company – we’re a community of passionate individuals dedicated to transforming health care access. Your expertise in Mandarin and Cantonese will bridge gaps, empower families, and ensure that no one is left behind. If you thrive in a dynamic, customer‑first environment and want to grow alongside a forward‑thinking organization, we want to hear from you.

Take the next step. Apply today and help us build a brighter, healthier future for all.