Seasoned Turkish‑Speaking Customer Support Specialist – Remote, B2B, iGaming & Digital Services Expert at brighthush

Welcome to brighthush – Where Customer Experience Meets Innovation

In an era where digital interactions shape brand perception, brighthush stands at the forefront of customer experience transformation. We empower global leaders in the online gaming and digital services sectors to deliver seamless, omnichannel support that not only resolves issues but also builds lasting loyalty. As a remote-first, culturally diverse organization, we blend cutting‑edge technology with human‑centric service to create a workplace that thrives on collaboration, creativity, and continuous growth.

About the Role: Turkish‑Speaking Customer Support Specialist

We’re looking for a seasoned professional who speaks fluent Turkish and English, thrives in fast‑paced environments, and is passionate about turning every customer interaction into a memorable experience. In this role, you’ll be the first line of defense for our Turkish‑speaking clientele, ensuring that every query is addressed with empathy, accuracy, and speed.

Key Responsibilities

• First‑Line Support: Handle inbound calls, emails, live chat, and social media messages from Turkish‑speaking customers, providing a warm and professional greeting.
• Issue Diagnosis & Resolution: Use our advanced CRM and knowledge base to troubleshoot and resolve technical and non‑technical issues within SLA limits.
• Documentation & Knowledge Sharing: Log every interaction, outcome, and follow‑up action in the CRM to maintain a single source of truth.
• Cross‑Functional Collaboration: Work closely with product, engineering, and QA teams to resolve complex tickets and provide real‑time feedback on product usability.
• Continuous Improvement: Participate in regular training, share insights, and contribute to the creation of FAQs, self‑service guides, and best‑practice playbooks.
• Performance Excellence: Meet or exceed SLA targets, quality metrics, and customer satisfaction scores, driving a culture of excellence.
• Feature Roll‑Out Support: Act as a frontline advocate during new feature launches, gathering user feedback and ensuring smooth adoption.
• Escalation Management: Escalate high‑priority or complex issues to senior support or engineering teams, ensuring timely resolution.
• Data‑Driven Insights: Analyze ticket trends, identify recurring pain points, and recommend actionable improvements to the product roadmap.
• Team Engagement: Participate in virtual team‑building activities, knowledge‑sharing sessions, and community initiatives.

Essential Qualifications

• Fluency in Turkish and English (written and spoken).
• Minimum 3 years of customer support experience, preferably in B2B or tech‑centric environments.
• Strong communication skills with the ability to explain complex concepts clearly.
• Proficiency with CRM systems (Zendesk, Freshdesk, or similar) and collaboration tools (Slack, Microsoft Teams).
• Self‑motivated, organized, and capable of managing multiple concurrent tasks in a remote setting.
• Excellent problem‑solving skills and a customer‑first mindset.
• Availability to work across different time zones, including occasional weekends or holidays.

Preferred Qualifications

• Experience in the online gaming or digital services industry.
• Knowledge of ticketing best practices and customer journey mapping.
• Familiarity with data analytics tools (Google Analytics, Tableau, Power BI).
• Previous exposure to remote team collaboration and asynchronous communication.
• Additional language skills beyond Turkish and English.

Skills & Competencies

• Customer‑Centricity: Passion for helping customers and a drive to exceed expectations.
• Technical Aptitude: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Adaptability: Quick to learn new processes, products, and tools in a dynamic environment.
• Time Management: Efficiently prioritizes tasks and meets deadlines in a remote setting.
• Collaboration: Works seamlessly with cross‑functional teams, sharing insights and feedback.
• Resilience: Maintains composure under pressure and turns challenges into opportunities.
• Continuous Improvement: Seeks feedback, learns from mistakes, and implements best practices.

Why Join brighthush?

At brighthush, we believe that every team member is a catalyst for change. Here’s what sets us apart:

• Remote‑First Flexibility: Work from anywhere with a fully equipped home‑office stipend and flexible hours that respect your personal life.
• Global Impact: Your work directly influences the success of leading brands in the iGaming and digital services arenas.
• Learning & Development: Access to structured learning paths, certifications in CX, data analytics, and project management.
• Career Growth: Clear progression routes to senior support, team lead, product, or QA roles.
• Diverse Culture: A community that celebrates different backgrounds, languages, and perspectives.
• Innovation Hub: Collaborate with product teams to shape the next generation of support tools and processes.

Career Growth & Learning Opportunities

We invest in your professional journey. As a Customer Support Specialist, you’ll have the chance to:

• Advance to senior support roles such as Team Lead or Support Manager based on performance and leadership potential.
• Transition into product or quality assurance positions, leveraging your deep customer insights.
• Earn certifications in customer experience (CX), data analytics, and project management through our partnership with leading training providers.
• Attend quarterly virtual workshops, industry conferences, and hackathons to stay ahead of support trends.
• Receive mentorship from senior leaders committed to your growth.

Work Environment & Company Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours that accommodate your personal life and peak productivity times.
• A fully equipped home office stipend to ensure you have the tools you need.
• Regular virtual team‑building events, from game nights to wellness challenges.
• A culture of open feedback, where your voice is heard and your ideas can shape the future of our support strategy.
• Access to a global network of peers, fostering cross‑cultural learning and innovation.

Compensation & Benefits

While specific salary figures are tailored to experience and market conditions, brighthush offers a competitive package that includes:

• Base salary commensurate with your experience and skill set.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health and wellness benefits, including mental health support and a wellness stipend.
• Generous paid time off, with a fully paid day off for your birthday month and a €100 gift to celebrate.
• 14 days of fully paid sick leave per year.
• Free online English courses to enhance your language proficiency.
• Complimentary Book Club sessions in Russian & English, fostering continuous learning.
• Access to a curated selection of digital tools and resources that support your professional growth.

How to Apply

Ready to redefine the future of customer experience with brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Highlight any relevant experience in the online gaming or digital services industry, and let us know how you’ve turned customer challenges into opportunities.

Closing Statement

At brighthush, we’re not just building a support team; we’re crafting a community of problem‑solvers who are passionate about delivering exceptional service. If you’re a Turkish‑speaking professional who thrives in a remote, dynamic environment and is eager to make a tangible impact, we want to hear from you. Join us on this exciting journey and help shape the next generation of customer experience excellence.