Seasoned Virtual Assistant – Remote Administrative & Care Coordination Specialist for brighthush

About brighthush

At brighthush, we believe that remote work should be more than just a location— it should be a remarkable experience that empowers talent and transforms the way businesses operate. Founded on the principles of flexibility, innovation, and global collaboration, brighthush has quickly become a trusted partner for leading companies worldwide. Our mission is to bridge the gap between exceptional professionals and forward‑thinking organizations, creating a seamless talent ecosystem that thrives on diversity, expertise, and shared success.

With a focus on technology, healthcare, and creative services, brighthush has built a reputation for delivering high‑quality talent solutions that drive measurable results. We are proud to support a community of professionals who are passionate about learning, growing, and making a real impact—no matter where they are in the world.

Position Overview

We are seeking an experienced Virtual Assistant to join our dynamic team and provide comprehensive administrative support for our care‑services clients. This full‑time, remote role is ideal for a proactive, detail‑oriented professional who excels in communication, organization, and problem‑solving. As a key member of the brighthush team, you will play a pivotal role in ensuring smooth operations, fostering strong client relationships, and maintaining the highest standards of confidentiality and compliance.

Key Responsibilities

• Client & Lead Management: Respond promptly to calls, emails, and website inquiries from families and referral sources. Log new leads, schedule in‑home assessments, and maintain accurate records in our CRM.
• Caregiver Scheduling & Coordination: Build and update caregiver schedules, manage call‑offs, and confirm visits with clients. Ensure optimal coverage and timely communication with caregivers.
• Onboarding & Compliance Tracking: Monitor caregiver onboarding paperwork, background checks, training, and certifications. Keep all documentation up to date and compliant with industry regulations.
• Data Integrity & Confidentiality: Maintain client and caregiver records with precision, ensuring confidentiality and adherence to privacy standards.
• Billing & Payroll Support: Assist with timesheet preparation, visit verification, and invoice follow‑up. Collaborate with finance teams to streamline billing processes.
• Job Posting & Recruitment: Post caregiver job openings on relevant platforms, screen initial applications, and coordinate interview logistics.
• Reporting & Administrative Tasks: Prepare simple reports, manage calendars, and handle miscellaneous administrative duties as needed.

Essential Qualifications

• Minimum 1 year of experience as a virtual assistant, receptionist, or administrative professional—preferably within home care or healthcare settings.
• Fluent, friendly spoken and written English. Comfortable communicating with seniors, families, and internal stakeholders.
• Exceptional organizational skills and meticulous attention to detail. Ability to juggle last‑minute schedule changes without compromising quality.
• Proficiency with Google Workspace or Microsoft 365, email, and basic social media platforms.
• Reliable high‑speed internet, a quiet workspace, and a quality headset.
• Strong discretion and respect for private health information.

Preferred Qualifications & Skills

• Experience with home care software such as WellSky, AxisCare, ClearCare, or similar platforms.
• Completed HIPAA training or equivalent privacy compliance certification.
• Basic Canva skills for creating engaging social media posts.
• Knowledge of billing processes and payroll preparation in a healthcare context.
• Multilingual abilities, especially Spanish, to better serve our diverse client base.

What We Offer – Growth, Learning, and Culture

At brighthush, we are committed to fostering a culture of continuous learning and professional development. As a Virtual Assistant, you will:

• Participate in ongoing training programs that cover industry best practices, new software tools, and compliance updates.
• Engage in cross‑functional projects that broaden your skill set and expose you to different aspects of our operations.
• Receive regular feedback and mentorship from senior team members, helping you refine your expertise and advance your career.
• Enjoy a flexible work environment that respects work‑life balance while encouraging collaboration through virtual team meetings, chat channels, and shared knowledge bases.
• Be part of a diverse, inclusive community that values each individual's unique perspective and contributions.

Compensation & Benefits

We offer a competitive salary range of $1,200 – $1,800 per month, commensurate with experience and skill level. In addition to your base pay, you will benefit from:

• Full‑time contract status through a trusted payroll platform.
• Access to a comprehensive benefits package that includes health, dental, and vision coverage (where applicable).
• Paid time off and flexible scheduling options to support your personal commitments.
• Regular performance bonuses and recognition programs that reward outstanding contributions.
• Investment in your professional growth through paid certifications, conferences, and online courses.

How to Apply

Ready to take the next step in your career? Follow these simple steps to join the brighthush team:

1. Submit Your Application: Click the “Apply” button below and upload your resume and cover letter.
2. Screening Interview: Our recruitment team will review your application and conduct a brief screening call to discuss your experience and fit.
3. Client Profile Review: We will forward your profile to our client for evaluation.
4. Client Interview: If selected, you will have a formal interview with the client to assess technical fit and cultural alignment.
5. Onboarding: Once hired, you will receive a comprehensive onboarding package, including training materials, access to our systems, and a dedicated mentor.

Note: If you have been contacted directly by a brighthush team member, please reach out to them directly instead of applying through the link.

Join the brighthush Team

We are excited to welcome a talented Virtual Assistant who is eager to make a difference in the lives of families and caregivers worldwide. If you thrive in a fast‑paced, remote environment and are passionate about delivering exceptional service, we want to hear from you.

Apply today and become part of a forward‑thinking organization that values innovation, collaboration, and personal growth. Together, we can create a brighter future for remote work.