Seasoned VP of Customer Success – Executive Business Review & AI‑Driven Presentation Excellence – Leading Enterprise Customer Success at brighthush

About brighthush and the Future of AI‑Powered Customer Success

At brighthush, we are redefining the way enterprises communicate, collaborate, and unlock value through artificial intelligence. Our platform transforms raw data into compelling narratives, enabling leaders to make faster, smarter decisions. As we expand our customer success organization, we seek a visionary VP who blends deep industry expertise with a passion for storytelling and data‑driven results.

Why Join brighthush?

• Impact at Scale: Shape the experience of thousands of enterprise customers, ensuring they extract maximum value from our cutting‑edge AI platform.
• Remote Flexibility: Work from anywhere, on a schedule that fits your life while collaborating with a global, high‑performing team.
• Competitive Compensation: Earn $70 per hour, with the potential to work up to 20 hours a week (or more) and earn up to $1,400 per week.
• Growth & Learning: Access to continuous learning resources, mentorship from industry leaders, and the chance to influence product strategy.
• Culture of Excellence: A collaborative, inclusive environment that values curiosity, innovation, and a relentless focus on customer outcomes.

Key Responsibilities

As VP of Customer Success at brighthush, you will lead the design, execution, and refinement of executive‑level business reviews and AI‑generated presentation workflows. Your day‑to‑day focus will include:

• Develop and deliver quarterly business review (QBR) decks, renewal business cases, and adoption & value realization exhibits for our largest enterprise accounts.
• Partner with product, data science, and engineering teams to integrate AI‑generated content into slide decks, ensuring accuracy, relevance, and brand consistency.
• Own the end‑to‑end process of executive sponsor updates, success plan presentations, and other high‑impact communication artifacts.
• Coach and mentor a team of customer success managers, providing guidance on storytelling, data interpretation, and stakeholder engagement.
• Establish metrics and KPIs to measure the effectiveness of presentations, customer satisfaction, and renewal rates.
• Collaborate with sales and marketing to align messaging, identify upsell opportunities, and support the customer journey from onboarding to expansion.
• Act as the voice of the customer within brighthush, feeding insights back to product and engineering to drive continuous improvement.
• Maintain a deep understanding of industry trends, competitor offerings, and emerging AI capabilities that can enhance customer success outcomes.

Essential Qualifications

• Experience: Minimum 4 years in enterprise customer success at a leading technology or AI company.
• Executive Engagement: Proven track record of building and delivering executive business reviews, including QBRs and renewal presentations.
• Presentation Mastery: Expert-level proficiency in PowerPoint (or equivalent), with a portfolio of polished, data‑rich slide decks.
• Communication: Exceptional written and verbal communication skills, capable of translating complex data into compelling narratives.
• Analytical Mindset: Strong analytical skills to interpret customer data, derive insights, and recommend actionable strategies.
• Leadership: Demonstrated ability to lead, motivate, and develop high‑performing teams in a remote environment.
• Customer‑Centric: Deep empathy for customer challenges and a passion for driving measurable business outcomes.

Preferred Qualifications

• Experience with AI‑driven content generation tools or platforms.
• Background in consulting or advisory services, especially within the technology or AI sectors.
• Knowledge of enterprise SaaS metrics such as NPS, CSAT, TCO, and ROI.
• Familiarity with agile methodologies and cross‑functional collaboration.
• Fluency in multiple languages or experience working with global teams.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Data‑Driven Decision Making
• Storytelling & Narrative Design
• Stakeholder Management & Influence
• Project Management & Execution Excellence
• Change Management & Continuous Improvement
• Remote Team Leadership & Collaboration

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. As VP of Customer Success, you will:

• Progress to a Chief Customer Officer or Head of Customer Experience role, overseeing a global customer success organization.
• Lead cross‑functional initiatives that shape product roadmaps, ensuring customer needs drive innovation.
• Participate in executive leadership forums, influencing company strategy and vision.
• Access to industry conferences, workshops, and certifications to stay ahead of emerging trends.
• Mentorship from senior leaders and a culture that rewards initiative, creativity, and results.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared commitment to customer success. We celebrate diversity, encourage experimentation, and reward bold ideas. Remote work is the norm, but we also host quarterly virtual retreats and occasional in‑person gatherings to strengthen team bonds.

Compensation, Perks, and Benefits

• Competitive Pay: $70 per hour, with flexible hours ranging from 5 to 20 hours per week (or more).
• Performance Bonuses: Quarterly bonuses tied to customer satisfaction, renewal rates, and presentation impact.
• Health & Wellness: Comprehensive health, dental, and vision plans (for full‑time equivalents) and access to mental health resources.
• Professional Development: Annual budget for courses, certifications, and conference attendance.
• Equity & Stock Options: Eligibility for company equity as part of the long‑term incentive plan.
• Flexible Working Hours: Work from anywhere, on a schedule that balances productivity and personal life.
• Technology Stipend: Provision of necessary hardware and software to support remote work.

Ready to Make an Impact?

If you are a seasoned customer success leader with a passion for storytelling, data, and AI, we want to hear from you. Join brighthush and help shape the future of enterprise communication, ensuring our customers not only succeed but thrive.

Apply today and become a pivotal part of a company that is redefining how businesses harness the power of AI to deliver compelling, data‑driven presentations that drive real results.