Seasoned Youth Program Customer Success Manager – Remote, Part‑Time, Contract – Championing the Next Generation of Entrepreneurs & Impactful Program Leadership

About brighthush

brighthush is a global catalyst for youth entrepreneurship, turning bright ideas into thriving businesses. With a proven history of launching successful youth‑led ventures, we partner with schools, community groups, and corporate sponsors to deliver immersive programs that spark creativity, resilience, and financial literacy. Our culture is built on collaboration, curiosity, and a relentless focus on impact—values that every team member embodies.

Why brighthush is the Place to Shape Tomorrow’s Leaders

At brighthush, we believe that the next wave of innovators starts in classrooms, after‑school clubs, and community centers. By blending hands‑on learning, mentorship, and access to cutting‑edge resources, we equip young people with the skills, confidence, and networks they need to create their own opportunities. As a Youth Program Customer Success Manager, you will be the linchpin that keeps our programs running smoothly and our participants thriving—while working remotely from anywhere in the world.

Key Responsibilities

• Program Coordination: Oversee program timelines, schedules, meetings, and deliverables to ensure seamless execution across multiple cohorts.
• Data Management: Maintain accurate participant records, program calendars, and documentation using brighthush’s platform and other digital tools.
• Stakeholder Communication: Serve as the primary point of contact for facilitators, partners, and internal team members, keeping everyone aligned and informed.
• Issue Resolution: Identify challenges early, follow up with relevant parties, and ensure tasks and commitments are completed on time.
• Reporting & Analytics: Support partner reporting, provide program updates, and generate insights on engagement, attendance, milestones, and completion rates.
• Feedback Collection: Gather participant feedback, success stories, and examples of student work to showcase impact and inform continuous improvement.
• Accountability & Support: Help partners understand their responsibilities and deadlines, fostering a culture of ownership and collaboration.

Day‑to‑Day Flow

Your typical week will involve a blend of proactive planning, real‑time problem solving, and data stewardship. You’ll start by reviewing the upcoming cohort’s schedule, confirming facilitator availability, and updating the shared calendar. Mid‑week, you’ll host a virtual check‑in with partner organizations to discuss progress and address any roadblocks. In the afternoons, you’ll dive into analytics dashboards, extract key metrics, and craft concise reports for senior leadership. Throughout the day, you’ll respond to emails, coordinate resources, and celebrate wins—whether it’s a student’s first prototype or a mentor’s breakthrough insight.

Essential Qualifications

• Minimum of 1 year of experience in program management, youth development, education, entrepreneurship, or a related field.
• Demonstrated organizational and project management skills, with a track record of coordinating multiple projects, people, and deadlines.
• Excellent written and verbal communication—friendly, professional, and clear.
• Proficiency with digital tools such as Google Workspace, spreadsheets, project management platforms (e.g., Asana, Trello), and virtual meeting tools (e.g., Zoom, Teams).
• Strong follow‑through, self‑motivation, and the ability to work independently in a remote environment.
• Attention to detail, problem‑solving mindset, and initiative—capable of identifying issues and taking action without constant direction.

Preferred Qualifications

• Experience supporting entrepreneurs, small businesses, or startup programs.
• Background in coordinating mentors, workshops, or community partnerships.
• Familiarity with youth‑centered learning frameworks and entrepreneurial education.
• Experience with data analytics or reporting dashboards.

Core Skills & Competencies

• Project Management: Ability to plan, execute, and monitor program activities with precision.
• Relationship Building: Skilled at fostering trust and accountability with partners and participants.
• Communication: Clear, concise, and adaptable across diverse audiences.
• Analytical Thinking: Comfortable interpreting data to drive decisions and improvements.
• Adaptability: Thrives in a fast‑moving, evolving environment with shifting priorities.
• Tech Savvy: Comfortable learning new platforms and integrating them into workflows.

Career Growth & Learning Opportunities

At brighthush, continuous learning is embedded in our DNA. As a Customer Success Manager, you will:

• Gain exposure to the full lifecycle of youth entrepreneurship programs, from design to delivery.
• Develop expertise in data analytics, stakeholder management, and program evaluation.
• Participate in cross‑functional projects that influence strategy and product development.
• Access mentorship from senior leaders and industry experts.
• Earn certifications in project management, data analysis, or educational technology through our learning portal.

Professional Development Path

Starting as a Customer Success Manager, you can progress to Program Lead, Senior Program Manager, or even Director of Youth Impact, depending on your interests and performance. Each step offers increased responsibility, higher impact, and the chance to shape brighthush’s global strategy.

Work Environment & Culture

brighthush champions a remote‑first culture that values flexibility, autonomy, and work‑life balance. Our team collaborates through asynchronous communication tools, weekly virtual stand‑ups, and quarterly virtual retreats. We celebrate diversity, inclusion, and the unique perspectives each team member brings. Our culture is defined by:

• Open communication and transparent decision‑making.
• Recognition of individual contributions and collective achievements.
• Commitment to social impact and community engagement.
• Encouragement of experimentation, learning from failure, and continuous improvement.

Compensation & Benefits

This is a part‑time, contract position with a flexible schedule of approximately 1–2 hours per week, scalable as program demand grows. While specific compensation details are tailored to experience and market rates, brighthush offers:

• Competitive hourly rate aligned with industry standards for remote program management roles.
• Flexible work hours to accommodate your personal commitments.
• Access to brighthush’s digital resource library, including webinars, toolkits, and best‑practice guides.
• Opportunity to contribute to high‑impact projects that shape the future of youth entrepreneurship.
• Potential for contract extension or transition to a full‑time role based on performance and organizational needs.

How to Apply

If you are passionate about empowering young entrepreneurs and possess the skills and mindset described above, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role at brighthush.

Apply Now

Join brighthush – Where Young Visionaries Turn Ideas Into Reality

As a Youth Program Customer Success Manager, you will play a pivotal role in ensuring that every participant’s journey is smooth, engaging, and transformative. Your work will directly influence the success of aspiring entrepreneurs and the communities they serve. If you are ready to bring your organizational prowess, relationship‑building skills, and passion for youth development to a forward‑thinking, impact‑driven organization, brighthush invites you to apply today.