Senior 988 Chat/Text Crisis Intervention Specialist – Remote Third‑Shift Digital Mental Health Support, Championing Compassionate Crisis Care, Community Resilience, and Evidence‑Based Interventions

About brighthush

brighthush is a pioneering force in the mental‑health ecosystem, redefining crisis support for the digital age. With a global network of thousands of dedicated professionals, we deliver evidence‑based, culturally responsive care to individuals of all ages, backgrounds, and life circumstances. From community outreach initiatives to specialized crisis response teams, we ensure help is always within reach—whether that’s a phone call, a text, or a live chat. Our mission is simple yet profound: empower people to overcome adversity, build resilience, and create brighter futures. We achieve this by combining cutting‑edge technology, rigorous clinical protocols, and a culture that values Respect, Expertise, Integrity, and Empowerment. Every team member is encouraged to bring their authentic voice to the table, fostering an environment where collaboration, innovation, and continuous learning thrive.

Whether you are a seasoned crisis worker or a recent graduate eager to make a difference, brighthush offers the resources, mentorship, and career pathways to help you grow both personally and professionally. Join us and become part of a movement that is changing lives—one conversation at a time.

Position Overview

We are seeking a dedicated Senior 988 Chat/Text Crisis Intervention Specialist to join our remote, 24/7/365 crisis response team. In this third‑shift role, you will provide immediate, compassionate support to individuals in distress through chat and text messaging on the National Suicide Prevention Lifeline (NSPL) platform, also known as 988. Your work will be pivotal in assessing risk, delivering brief clinical interventions, and connecting callers to appropriate community resources. As a remote specialist, you will enjoy the flexibility of working from home while maintaining a structured shift schedule that aligns with our global crisis response needs. Your contributions will directly impact the safety and well‑being of countless individuals, making this role both challenging and deeply rewarding.

Key Responsibilities

• Conduct real‑time chat and text interactions with individuals seeking help, ensuring a safe, supportive environment.
• Perform rapid clinical screenings and risk assessments to identify suicidal ideation, self‑harm behaviors, and other safety concerns.
• Provide evidence‑based brief interventions, including safety planning, coping strategies, and emotional regulation techniques.
• Facilitate follow‑up communications for moderate to high‑risk individuals, coordinating with on‑call clinicians and community resources.
• Document all interactions accurately and comprehensively in our secure electronic health record system.
• Participate in ongoing supervision, peer debriefings, and training sessions to maintain clinical competence and emotional resilience.
• Assist with administrative tasks such as data entry, quality assurance reviews, and reporting as needed.
• Adhere to all ethical guidelines, accreditation standards, and regulatory requirements governing crisis intervention services.

Essential Duties & Responsibilities

• Deliver chat‑based clinical screenings and risk assessments with empathy and professionalism.
• Respond promptly to crisis contacts via the chat/text platform, assessing for suicide risk, safety concerns, and appropriate community resource referrals.
• Conduct follow‑up calls for individuals identified as moderate to high risk, ensuring continuity of care and safety monitoring.
• Maintain strict compliance with ethical and clinical standards, including confidentiality, informed consent, and duty‑to‑protect protocols.
• Engage actively in supervision, training, and team meetings to refine skills and share best practices.
• Support administrative functions such as data entry, quality audits, and workflow optimization.

Knowledge, Skills & Abilities

• Exceptional written communication skills, capable of conveying complex information clearly and compassionately in real time.
• Strong verbal communication skills for telephonic interventions, including active listening, reflective questioning, and de‑escalation techniques.
• Proficiency in using chat/text platforms, electronic health records, and other digital tools essential for remote crisis work.
• In‑depth understanding of suicide risk assessment frameworks, safety planning protocols, and crisis intervention models.
• Ability to provide immediate, evidence‑based crisis support while maintaining personal emotional resilience.
• Knowledge of community resources, referral pathways, and service linkage strategies to connect individuals with appropriate care.
• High level of professionalism, cultural humility, and respect for diverse populations.

Qualifications

Education

• Bachelor’s degree in Behavioral Science, Psychology, Social Work, or a related field required. • Certified Peer Recovery Specialist designation is an additional asset.

Experience

• Six months to one year of crisis intervention experience is preferred, though we value passion, empathy, and a willingness to learn.

Certifications & Licensure

• No specific licensure required for this role. • Ongoing professional development and training will be provided to ensure clinical competency.

Physical Requirements

• Standing – 10%
• Sitting – 90%
• Squatting – Occasional
• Kneeling – Occasional
• Bending – Occasional
• Driving – Occasional
• Lifting – Occasional

Compensation & Benefits

• Pay Range: $20.05 – $28.10 per hour, commensurate with experience and qualifications.
• Comprehensive medical, dental, and vision coverage for you and your family.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to manage out‑of‑pocket costs.
• 403(b) retirement plan with company match to help secure your future.
• Paid time off, including vacation, sick leave, and ten paid holidays each year.
• Life, AD&D, and long‑term disability insurance – all company‑paid.
• Employee Assistance Program (EAP) for confidential counseling and support.
• Access to continuing education, certifications, and professional conferences.
• Employee Resource Groups (ERGs) that celebrate diversity and foster community.
• Flexible work schedule with remote work options, ensuring a healthy work‑life balance.

Career Growth & Development

At brighthush, we believe that every team member has the potential to grow into leadership roles. As a 988 Chat/Text Specialist, you will have the opportunity to:

• Advance to senior crisis counselor or clinical supervisor positions.
• Specialize in areas such as substance use, trauma, or youth mental health.
• Participate in research initiatives and quality improvement projects that shape national crisis response standards.
• Earn advanced certifications (e.g., Certified Crisis Counselor, Certified Suicide Prevention Practitioner) through our partnership with accredited training organizations.
• Lead training sessions for new hires, sharing your expertise and shaping the next generation of crisis workers.

Work Environment & Culture at brighthush

Our remote, collaborative environment is built on trust, transparency, and mutual respect. You’ll find:

• A supportive team that values open communication and peer support.
• Regular debriefing sessions to process challenging cases and maintain emotional well‑being.
• Access to cutting‑edge technology that streamlines workflow and enhances client care.
• A culture that celebrates innovation, encourages creative problem‑solving, and rewards excellence.
• Commitment to quality and safety, with rigorous protocols and continuous improvement initiatives.

How to Apply

Ready to make a tangible difference in the lives of those in crisis? Join brighthush and become part of a mission‑driven team that values compassion, expertise, and empowerment. Click the link below to submit your application and take the first step toward a rewarding career in mental health crisis intervention.

Apply Now