Senior Account Manager

Senior Account Manager 📍 Remote (Canada) | Hybrid Available – Kitchener, ON 🧑‍💼 Reports to: Director, Customer Success Salary Range (base pay): $90,000 - $100,000 🏢 About Encircle Encircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals across North America to process claims faster and with greater accuracy. We’re a remote-first company with a collaboration hub in downtown Kitchener—and we’re growing. 📌 About the Role Our Senior Account Managers are experienced sales professionals who own Encircle’s largest and most complex customer relationships. You’ll manage a portfolio of high-value, multi-location accounts, drive renewal and expansion across them, and act as a trusted advisor to customer leadership. You will partner closely with the Customer Success team and Revenue Leadership to grow net revenue retention and achieve your targets 🔧 Key Responsibilities - Own a portfolio of strategic, high-ARR and multi-location customers, with full accountability for renewal, retention and expansion targets - Lead complex renewals end to end, including pricing, negotiation, quote creation, Salesforce opportunity management and signature - Build and maintain account plans that map stakeholders, usage trends, risks and whitespace for each key customer - Develop relationships with owners, operations leaders and decision-makers, and lead business reviews that connect Encircle to customer outcomes - Identify and close cross-sell and upsell opportunities for new products, using platform data and account insights to build pipeline - Partner with Customer Success to identify at-risk accounts early and lead save strategies for escalated or competitive situations - Handle advanced objections with confidence, including discount requests, competitive evaluations, budget pressure and non-renewal