Senior Administrative & Customer Service Coordinator – Project Closeout & Billing Specialist – Home Services Excellence Champion – Remote, Full‑Time – brighthush

About brighthush – Pioneering the Future of Home Transformation

brighthush is more than a home improvement company; we’re a movement that redefines how homeowners experience remodeling, restoration, roofing, and custom construction. With a portfolio that spans every facet of residential transformation, we fuse craftsmanship, transparency, and unparalleled customer care into each project. Our foundation is built on integrity, innovation, and an unwavering commitment to surpassing client expectations. As we expand our footprint across the region, we’re on the hunt for a dedicated Administrative & Customer Service Coordinator who can uphold the high standards that set brighthush apart.

Position Overview

In this pivotal role, you will be the linchpin that keeps our project closeout, invoicing, and client communication flowing seamlessly. You’ll collaborate closely with field crews, project managers, and our finance team to ensure every job is closed accurately, every invoice is dispatched on time, and every client feels valued and informed. If you thrive in a fast‑paced environment, love problem‑solving, and have a passion for delivering top‑tier service, this role is your next career milestone.

Why This Role Matters

Every project at brighthush is a promise to a homeowner. The Administrative & Customer Service Coordinator is the guardian of that promise, ensuring that the final handover is flawless, the financials are transparent, and the customer journey ends on a high note. Your work directly influences our reputation, repeat business, and the overall success of our projects.

Key Responsibilities

• Job Closeout Management: Review project documentation, verify completion checklists, and finalize job closeout reports. Ensure all punch list items are resolved and that the project meets quality and safety standards.
• Invoicing & Billing: Generate and send customer invoices, reconcile billing discrepancies, and maintain accurate financial records. Coordinate with the finance team to ensure timely payment processing.
• Client Follow‑Up: Reach out to customers post‑completion to confirm satisfaction, gather feedback, and address any outstanding concerns. Use customer satisfaction surveys to capture insights for continuous improvement.
• Cross‑Functional Coordination: Act as the communication hub between customers, field crews, project managers, and the finance department. Facilitate status updates, resolve bottlenecks, and keep all stakeholders informed.
• Database & Record Maintenance: Update project status in our CRM, ensure all paperwork is filed correctly, and keep the database current. Maintain audit trails for compliance and reporting.
• Collections Support: Monitor overdue invoices, send polite reminders, and collaborate with the collections team when necessary. Escalate complex payment issues to senior management.
• Customer Support: Respond to inquiries via phone, email, or chat, providing timely and professional assistance. Resolve issues or route them to the appropriate department.
• Project Updates: Draft concise status reports and share them with stakeholders to keep everyone aligned. Highlight key milestones, risks, and mitigation actions.
• Administrative Operations: Assist with general office tasks, including scheduling, travel arrangements, and supply management. Ensure office resources are available and organized.
• Continuous Improvement: Identify bottlenecks in the closeout process and propose solutions to enhance efficiency. Champion best practices and process standardization.

Essential Qualifications

• Minimum 2 years of experience in customer service, project coordination, or administrative support.
• Exceptional organizational and time‑management skills; able to juggle multiple priorities without compromising quality.
• Strong verbal and written communication abilities; comfortable interacting with clients, vendors, and internal teams.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and comfortable learning new software quickly.
• High attention to detail and a proactive problem‑solving mindset.
• Reliable high‑speed internet connection and a quiet workspace for remote work.
• Availability to work during Eastern or Central Standard Time hours.

Preferred Experience & Skills

• Background in the construction, roofing, restoration, or home services industry.
• Hands‑on experience with invoicing, billing, and CRM systems (e.g., brighthush, brighthush, or similar).
• Prior remote work experience, demonstrating self‑discipline and effective virtual collaboration.
• Knowledge of project closeout procedures and post‑job customer satisfaction protocols.
• Experience with collections or debt‑management processes.

What You’ll Bring to the Team

• Customer‑centric mindset: You genuinely care about client satisfaction and go the extra mile to resolve issues.
• Analytical thinking: You can spot discrepancies in invoices or project documentation and take corrective action.
• Adaptability: You thrive in a dynamic environment where priorities shift quickly.
• Collaboration: You work seamlessly with cross‑functional teams, fostering open communication and shared success.
• Tech‑savvy: You’re comfortable navigating spreadsheets, databases, and communication tools.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As an Administrative & Customer Service Coordinator, you’ll have the chance to:

• Progress into a Project Management or Operations role, gaining exposure to the full project lifecycle.
• Participate in leadership development workshops and mentorship programs.
• Attend industry conferences, webinars, and training sessions to stay ahead of market trends.
• Contribute ideas to process improvement initiatives, directly impacting company efficiency.

Work Environment & Culture

Our culture is built on transparency, teamwork, and a shared commitment to quality. You’ll find:

• A supportive, collaborative team that values open communication.
• Flexible remote work arrangements that respect work‑life balance.
• Regular virtual team huddles, brainstorming sessions, and social events.
• A focus on continuous improvement, where every employee’s voice is heard.

Compensation & Benefits

We offer a competitive hourly rate of $25.00–$28.00, commensurate with experience. In addition, you’ll enjoy:

• Health, dental, and vision insurance plans.
• Paid time off, holidays, and a generous sick leave policy.
• Professional development budget for courses, certifications, and conferences.
• Employee referral bonuses and performance‑based incentives.
• Access to a modern, cloud‑based platform that keeps you connected to the team, no matter where you’re working.

Why Join brighthush?

When you join brighthush, you’re not just filling a role—you’re becoming part of a mission to elevate the home improvement experience for homeowners across the region. You’ll work with a team that values innovation, integrity, and a relentless pursuit of excellence. Your contributions will directly impact client satisfaction, project success, and the continued growth of our brand.

Ready to Apply?

If you’re a detail‑oriented, customer‑focused professional eager to make a tangible difference in a thriving home services company, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Administrative & Customer Service Coordinator role at brighthush.

and take the next step in your career with brighthush!