Senior Aerospace Customer Success & Operations Manager – Driving Client Satisfaction, Operational Excellence, and Growth at brighthush

About brighthush and the Aerospace Frontier

At brighthush, we are redefining the future of aerospace by blending cutting‑edge technology with a relentless focus on customer experience. Our portfolio spans commercial aviation, advanced propulsion systems, and next‑generation aircraft manufacturing, all powered by a culture of innovation, collaboration, and integrity. As a global leader, brighthush is committed to delivering safe, efficient, and sustainable solutions that elevate the travel experience for millions of passengers worldwide.

We believe that the heart of any successful aerospace enterprise lies in the relationships we build with our clients, partners, and employees. That’s why we’re looking for a visionary Senior Aerospace Customer Success & Operations Manager to join our dynamic team in Jefferson City, USA. In this role, you will be the linchpin between our customers and the operational teams that bring their needs to life, ensuring that every interaction reflects the highest standards of excellence and care.

Key Responsibilities

• Customer Relationship Leadership: Serve as the primary point of contact for key aerospace clients, cultivating long‑term partnerships through proactive engagement, strategic insight, and exceptional service delivery.
• Operational Excellence: Oversee the end‑to‑end customer journey—from onboarding and implementation to ongoing support and renewal—ensuring seamless execution and continuous improvement.
• Performance Metrics & Analytics: Define, track, and report on critical KPIs such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), First‑Contact Resolution (FCR), and Customer Lifetime Value (CLV). Use data-driven insights to recommend and implement process enhancements.
• Cross‑Functional Collaboration: Partner with Sales, Engineering, Product Development, and Supply Chain to align customer expectations with technical capabilities, ensuring that solutions are delivered on time, within scope, and to the highest quality.
• Project & Program Management: Lead complex projects that involve multiple stakeholders, ensuring milestones are met, risks are mitigated, and budgets are adhered to.
• Team Development & Mentorship: Build and mentor a high‑performing customer success team, fostering a culture of continuous learning, accountability, and customer obsession.
• Travel & On‑Site Support: Commit to 25‑30% travel to client sites, industry events, and partner facilities to strengthen relationships and gain firsthand insight into operational challenges.
• Continuous Improvement: Champion a culture of continuous improvement by identifying bottlenecks, proposing solutions, and driving the adoption of best practices across the customer success function.

Essential Qualifications

• Bachelor’s degree in Engineering, Finance, Business Administration, or a related field.
• Minimum of 4 years of progressive experience in customer success, account management, or operations within the aerospace or airline industry.
• Proven track record of managing complex client relationships and delivering measurable improvements in customer satisfaction.
• Strong analytical mindset with proficiency in data analysis tools (Excel, Power BI, Tableau) and experience translating data into actionable insights.
• Excellent communication skills—both written and verbal—across all levels of the organization and with external stakeholders.
• Demonstrated project management experience, including familiarity with Agile or Lean methodologies.
• Ability to thrive in a fast‑paced, dynamic environment while maintaining meticulous attention to detail.

Preferred Qualifications

• Advanced degree (MBA, Master’s in Engineering, etc.) or relevant certifications (PMP, Six Sigma, CSIM).
• Experience with CRM platforms (Salesforce, HubSpot) and customer success tools (Gainsight, Totango).
• Background in aviation operations, maintenance, or supply chain logistics.
• Fluency in additional languages, especially those spoken in key markets such as Spanish, Mandarin, or German.
• Prior experience leading cross‑functional teams in a global, multicultural setting.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer success initiatives with brighthush’s long‑term business goals.
• Customer‑Centric Mindset: Passion for delivering exceptional experiences and turning customer insights into tangible value.
• Problem‑Solving: Strong analytical and creative problem‑solving skills to address complex operational challenges.
• Leadership & Influence: Proven ability to inspire and guide teams, influence stakeholders, and drive consensus.
• Adaptability: Comfortable navigating ambiguity and rapidly changing priorities in a high‑growth environment.
• Technical Acumen: Understanding of aerospace technologies, regulatory frameworks, and industry best practices.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Aerospace Customer Success & Operations Manager, you will:

• Lead high‑impact initiatives that shape the future of our customer experience strategy.
• Collaborate with senior leaders across product, engineering, and sales to influence roadmap decisions.
• Access a comprehensive learning portal featuring courses in aerospace engineering, data analytics, leadership, and more.
• Participate in mentorship programs, both as a mentor and mentee, to broaden your skill set and network.
• Earn industry certifications and attend global conferences, ensuring you stay at the forefront of aerospace trends.

Work Environment & Company Culture

brighthush thrives on a culture that values curiosity, collaboration, and continuous improvement. We celebrate diversity and inclusion, fostering an environment where every voice is heard and every idea has the potential to shape our future. Our teams work in flexible, hybrid settings, supported by state‑of‑the‑art technology and a commitment to work‑life balance.

We believe that great work starts with great people. That’s why we invest in:

• Team‑building retreats and innovation hackathons.
• Wellness programs, including on‑site fitness centers and mental health resources.
• Community outreach initiatives that give back to the communities where we operate.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your expertise.
• Performance‑based bonuses tied to customer satisfaction metrics and operational milestones.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and parental leave.
• Travel allowances and expense reimbursement for client visits and industry events.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee stock purchase plan, allowing you to share in brighthush’s growth.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that is reshaping the skies. You’ll work alongside some of the brightest minds in aerospace, tackle real‑world challenges, and see the direct impact of your work on the industry’s future. Our commitment to innovation, sustainability, and customer success means you’ll never stop learning, growing, and making a difference.

Ready to take flight with brighthush? Apply today and help us elevate the aerospace experience for customers around the globe.

How to Apply

Submit your resume and a cover letter outlining why you’re the ideal candidate for this role. We look forward to exploring how your expertise and passion can help brighthush soar to new heights.