Senior After Hours Travel Manager

[https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/scribble/cf44c7c4-f910-43fb-8a16-e2b821acf78f.png] Senior After Hours Travel Manager Stage & Screen is the entertainment and sports travel specialist within the Flight Centre Travel Group (FCTG), trusted by some of the world’s most high-profile touring artists, athletes, production teams, and media companies. Our mission is simple: to make complex travel effortless — delivering tailored, agile solutions that help our clients perform at their peak, wherever the spotlight takes them. We understand the fast-paced, high-stakes nature of the creative and sporting worlds. That’s why we blend white-glove, personalized service with cutting-edge travel technology and the global buying power of FCTG. Whether it’s a world tour, film shoot, major tournament, or red carpet event, our dedicated experts ensure seamless travel, every time. As part of the Corporate Traveler family - one of FCTG’s most successful global brands, we also benefit from a world-class support network and decades of experience in simplifying business travel. With a presence in Australia, Canada, the USA, UK, South Africa, and New Zealand, Corporate Traveller has been helping small to mid-sized enterprises grow through smarter travel solutions for over 26 years. Award-winning, fast-moving, and built on collaboration and purpose — we’re a team that thrives on energy, excellence, and the power of partnership. If you’re passionate about service, driven by deadlines, and excited by the buzz of live entertainment and sport, this could be your next big role. To learn more about Corporate Traveler please click HERE [https://www.corporatetraveler.us/en-us/careers] About The Opportunity As a Senior Travel Manager - After Hours Support with Stage and Screen USA, you will play a vital role in ensuring seamless travel support for entertainment and sports clients outside of standard business hours. This position combines operational leadership, travel expertise, and premium client service, providing critical guidance to travel managers and support teams during high-demand periods. You'll help drive service excellence, coach team members, manage escalations, and ensure travelers receive exceptional support when they need it most. If you thrive in fast-paced environments and enjoy leading teams while delivering white-glove service, this is an exciting opportunity to make a meaningful impact.

Key Responsibilities

Provide training and support for novice Travel Managers and act as an on-shift buddy when assigned. Coordinate and support helpers during after-hours shifts, including weekend operations. Post regular Taskmaster updates within Teams channels. Serve as Email Captain as assigned and monitor Emailgistics folders. Approve team breaks, lunches, and HOPs. Monitor call, email, and operational dashboards to drive efficiency and service excellence. Proactively check in with team members to support productivity and performance. Respond to questions from consultants and offshore support teams. Serve as the first point of contact for leadership escalations involving active customer service issues. Escalate urgent operational matters to senior leadership when required. Adjust schedules as needed to accommodate team call-outs and operational demand. Coordinate emergency coverage and distribute urgent alerts when necessary. Monitor, escalate, and assist with urgent I.T. issues impacting operations. Utilize Sabre GDS, NDC solutions, and web-based booking platforms to create and manage accurate travel reservations. Support entertainment and sports clients with complex travel arrangements and changes. Participate in additional projects, initiatives, and duties as assigned. Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Experience & Qualifications Minimum 2+ years of experience as an After Hours Travel Manager with Corporate Traveler. Demonstrated leadership and coaching experience within a travel management environment. Strong training and mentoring capabilities. Experience delivering exceptional white-glove customer service. Proficiency with Sabre GDS. Experience utilizing NDC and web-based booking platforms. Strong organizational and multitasking skills. Excellent verbal and written communication skills. High attention to detail and accuracy. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving and decision-making skills. Experience handling escalations and supporting operational workflows. Flexibility and adaptability within a dynamic travel industry environment. Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data. Schedule Flexibility: Final team placement and/or shift schedule may be adjusted depending on applicant availability. We are especially interested in candidates open to working late evening hours (until 1–2 AM PST) as an alternative to a full overnight shift. Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. A career, not a job: We offer genuine opportunities for people to grow and evolve We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits

Include: Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually. Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Health benefits including, medical, dental, vision, gender affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability Flexible Spending Accounts Employee Assistance Program 401k program with partial match Tuition Reimbursement Program Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. Location – Remote, USA If this sounds like the opportunity you have been waiting for then APPLY NOW. Have questions about this opportunity? Reach out to our recruitment team at [email protected] [[email protected]] For this position, we anticipate offering an hourly pay rate of $33.17. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements. As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders. Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying. Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected] [[email protected]] [https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/scribble/fdf45817-b50f-49c2-93c2-cdaf67b09adb.png] 🌟 GBTA WINiT Top 50 Award Recipients (2018–2025) 💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026) 🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025) 📰 Newsweek: America’s Greatest Workplaces for Diversity (2024) 💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) ✈️ OutThere Awards: Inclusive Travel Finalist (2025) 🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025) 🤝 2026 Disability Index®: World’s Top Disability Inclusive Business [https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/scribble/3c512613-0842-47b7-97df-ca33fe5ae3c0.jpg]