Senior Agricultural Credit Analyst & Customer Success Strategist – Driving Farm Financial Empowerment, Growth, and Innovation at brighthush

Welcome to brighthush – Where Agriculture Meets Innovation

At brighthush, we’re on a bold mission to become the most trusted name in agricultural finance across the United States. With a blend of cutting‑edge ag‑tech software and hands‑on, personalized finance coaching, we empower family farms to master their finances and build businesses that thrive for generations. Our team of 44 dedicated professionals is passionate about supporting the backbone of our nation, and we’re looking for a seasoned credit analyst who can help us scale that impact.

Why This Role Matters

As a Senior Agricultural Credit Analyst & Customer Success Strategist at brighthush, you will be the linchpin between a farmer’s vision and the financial reality that supports it. Unlike traditional credit roles that sit behind committees or in back‑office boxes, you will work directly with farmers, translating their numbers into actionable insights that strengthen their operations. Your work will shape the way we onboard, support, and grow our client base, ensuring that every farmer feels confident managing their own cash flow and making strategic decisions that drive long‑term success.

Key Responsibilities

1. Onboarding Excellence

Take new customers from signed‑up to confident in just 30 days. Your tasks include:

• Collecting and verifying financial statements, ensuring accuracy and completeness.
• Building detailed cash‑flow projections and cost‑of‑production analyses.
• Educating farmers on financial concepts—working capital, break‑even points, and debt management—in plain language.
• Co‑creating a customized financial roadmap that aligns with the farmer’s long‑term goals.
• Facilitating workshops and one‑on‑one coaching sessions to reinforce learning.
• Collaborating with the product team to tailor the brighthush platform to each farm’s unique workflow.

2. Proactive Ongoing Care

Maintain a rhythm of scheduled, value‑driven touchpoints. You will:

• Prepare for each call by reviewing the farmer’s latest numbers, marketing plan, and debt structure.
• Identify early warning signs of financial stress using data dashboards and predictive analytics.
• Recommend actionable strategies—whether it’s adjusting crop mix, renegotiating loans, or optimizing input costs.
• Document insights and action items in our shared knowledge base, contributing to continuous improvement.
• Serve as the primary escalation point for complex credit issues, coordinating with risk, compliance, and product teams.
• Track and report on key performance metrics to senior leadership.

3. Retention & Growth

Ensure customers renew because the value is undeniable. Your approach includes:

• Tracking key performance indicators (KPIs) such as cash‑flow health, debt‑to‑equity ratios, and revenue growth.
• Proactively reaching out to accounts that show early signs of wobble.
• Co‑creating retention plans that address specific pain points and reinforce the farmer’s confidence in brighthush.
• Collaborating with the product team to advocate for features that enhance the farmer’s experience.
• Identifying upsell opportunities and coordinating with the sales team to close new business.
• Collecting and analyzing customer feedback to inform product roadmap and service improvements.

Essential Qualifications

• Minimum of 3 years experience as a credit analyst, portfolio manager, or relationship manager in the agricultural or related financial services sector.
• Strong analytical skills with the ability to interpret complex financial statements and translate them into clear, actionable insights.
• Proven track record of building and maintaining client relationships, with a focus on customer success and retention.
• Excellent communication skills—both written and verbal—capable of explaining financial concepts to non‑financial audiences.
• Proficiency with data analysis tools (Excel, SQL, or similar) and experience working with financial dashboards.
• Self‑motivated, detail‑oriented, and able to thrive in a fast‑paced, entrepreneurial environment.
• Strong problem‑solving mindset and ability to think strategically about long‑term financial health.

Preferred Qualifications

• Experience working directly with family farms or agribusinesses, understanding the unique challenges of the sector.
• Knowledge of agricultural loan products, credit risk assessment, and farm financial planning.
• Familiarity with brighthush or similar ag‑tech platforms.
• Background in product development or customer success strategy.
• Advanced degree in finance, economics, agribusiness, or a related field.
• Certifications such as Certified Agricultural Credit Professional (CACP) or Certified Credit Analyst (CCA).

Skills & Competencies

• Financial Analysis & Modeling
• Credit Risk Assessment
• Customer Success & Relationship Management
• Data‑Driven Decision Making
• Strategic Thinking & Problem Solving
• Effective Communication & Storytelling
• Collaboration Across Cross‑Functional Teams
• Adaptability & Continuous Learning
• Project Management & Process Improvement

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a partnership. As a Senior Agricultural Credit Analyst, you will have the opportunity to:

• Lead initiatives that shape the future of our credit and customer success functions.
• Mentor junior analysts and contribute to their development.
• Work closely with product, engineering, and data science teams to influence product roadmap and innovation.
• Attend industry conferences, webinars, and training programs to stay ahead of ag‑finance trends.
• Progress into leadership roles such as Credit Director, Head of Customer Success, or VP of Finance Services.
• Participate in cross‑departmental task forces that drive company‑wide strategic initiatives.
• Receive a dedicated learning budget for courses, certifications, and conferences.

Work Environment & Culture

brighthush is built on a foundation of collaboration, transparency, and a deep respect for the agricultural community. Our culture is defined by:

• Inclusive teamwork where every voice is heard.
• Data‑driven decision making that balances numbers with human impact.
• Flexibility—remote work options and a results‑oriented approach.
• Commitment to sustainability and responsible stewardship of the land.
• Regular team‑building events, both virtual and in‑person, that celebrate our shared mission.
• Open‑door leadership and frequent town‑hall meetings.
• Recognition programs that celebrate milestones and exceptional performance.
• Supportive peer network that encourages knowledge sharing and continuous improvement.

Compensation, Perks & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer success metrics.
• Health, dental, and vision insurance plans.
• 401(k) with company match.
• Generous paid time off and holiday schedule.
• Professional development budget and tuition reimbursement.
• Employee wellness programs and mental health support.
• Equity or stock‑option opportunities for senior roles.
• Flexible work hours and remote work options.
• Company‑sponsored volunteer days to give back to local farming communities.

How to Apply

Ready to make a tangible difference in the lives of farmers across the country? Submit your resume and a cover letter that highlights your experience in agricultural finance, customer success, and any relevant achievements. Tell us why you’re excited to join brighthush and how you envision driving growth and empowerment for our clients.

Join brighthush Today

At brighthush, we’re not just offering a job—we’re inviting you to become part of a movement that transforms the financial future of family farms. If you’re passionate about empowering the backbone of our nation, have a proven track record in credit analysis, and thrive in a collaborative, mission‑driven environment, we want to hear from you. Apply now and help us build a brighter, more sustainable future for agriculture.