Senior APAC Customer Success Manager – Accelerating Global Growth, Elevating Customer Delight, and Championing FinTech Innovation at brighthush

About brighthush

brighthush is not just a fintech platform; it is a global movement that is redefining how finance teams manage the entire Money Out cycle. From purchase orders and supplier invoices to employee expense reports, our cloud‑native solution automates every step, eliminating manual spreadsheets, reducing errors, and unlocking real‑time visibility into cash flow. With a customer base of over 18,000 businesses worldwide, we empower companies of all sizes to automate financial controls, ensure compliance, and scale with confidence.

Our recent £10 million growth investment has accelerated product innovation, expanded enterprise capabilities, and cemented our position as the category leader in Money Out automation. We are on a mission to make finance effortless, transparent, and future‑ready, and we do this by combining cutting‑edge technology with a customer‑centric culture that values collaboration, continuous learning, and a relentless pursuit of excellence.

In the rapidly evolving fintech landscape, brighthush stands out by delivering a single, unified platform that brings together procurement, invoicing, and expense management into one seamless experience. Our technology is built on a microservices architecture that scales effortlessly, while our data‑driven insights give finance leaders the clarity they need to make strategic decisions.

Why This Role Matters

As the Senior Customer Success Manager for the APAC region, you will be the linchpin that connects our customers to the full brighthush ecosystem. Your work will directly influence customer adoption, satisfaction, and revenue growth – the very metrics that drive our company’s success. By ensuring that every client not only adopts our platform but also extracts maximum value, you will help us deepen relationships, increase retention, and unlock new revenue streams across Asia‑Pacific.

In a market where digital transformation is accelerating, your ability to translate complex product features into tangible business outcomes will set the tone for how our brand is perceived across the region. You will be the advocate for our customers, the bridge between their needs and our product roadmap, and the champion of a culture that celebrates success.

Key Responsibilities

• Customer Onboarding & Enablement: Lead the end‑to‑end onboarding journey for new APAC clients. Design and deliver tailored training programs, create rich knowledge bases, and provide hands‑on support that accelerates early wins and sets the stage for long‑term success.
• Relationship Management: Serve as the primary point of contact for all APAC customers. Build trust, understand each client’s business goals, and proactively identify opportunities for deeper collaboration and value creation.
• Performance Tracking & Analysis: Monitor critical metrics such as Monthly Recurring Revenue (MRR), Net Promoter Score (NPS), product adoption rates, and churn indicators. Translate data into actionable insights that drive customer success initiatives and revenue expansion.
• Issue Resolution & Escalation Management: Resolve customer inquiries, concerns, and escalations with speed and empathy. Collaborate with cross‑functional teams – sales, product, support – to deliver seamless solutions that exceed expectations.
• Customer Development & Growth: Partner with customers to co‑create go‑to‑market plans, marketing initiatives, and joint sales efforts that unlock new revenue streams and deepen market penetration.
• Cross‑Functional Collaboration: Work closely with sales, marketing, product, and support to align strategies, share insights, and ensure a unified customer experience across all touchpoints.
• Upsell & Cross‑Sell: Identify and pursue upsell and cross‑sell opportunities that align with customer needs, product roadmap, and maximize lifetime value.
• Reporting & Documentation: Maintain accurate, up‑to‑date customer data in our CRM. Produce regular reports and dashboards for leadership, highlighting performance trends, strategic recommendations, and risk mitigation plans.
• Thought Leadership: Represent brighthush at industry events, webinars, and local meet‑ups. Share best practices, gather feedback, and position the brand as a trusted advisor in the APAC fintech ecosystem.

Essential Qualifications

• Minimum of 2 years of experience in customer success, account management, or a related role within a SaaS environment.
• Proven track record of driving customer retention, satisfaction, and revenue growth.
• Exceptional communication and interpersonal skills, with the ability to build lasting relationships across cultures.
• Strong analytical mindset – capable of interpreting data to uncover trends and recommend improvements.
• Highly organized, with the ability to juggle multiple projects and priorities simultaneously.
• Self‑motivated, proactive, and passionate about exceeding expectations.
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and data visualization tools (e.g., Tableau, Power BI).
• Experience working with financial operations teams and understanding of procurement, invoicing, or expense management processes.

Preferred Qualifications

• Experience working with APAC customers, understanding regional nuances and business practices.
• Background in financial technology or finance operations, providing deeper context for our product.
• Fluency in additional languages spoken in the APAC region (e.g., Mandarin, Japanese, Korean).
• Prior experience in a high‑growth startup or scale‑up environment.
• Certifications in Customer Success Management, Product Management, or FinTech.

Skills & Competencies

• Customer‑Centric Mindset: A genuine passion for helping customers succeed and a knack for turning challenges into opportunities.
• Strategic Thinking: Ability to see the big picture, align customer goals with business objectives, and develop long‑term success plans.
• Data‑Driven Decision Making: Comfortable working with metrics, dashboards, and analytics tools to inform strategy.
• Collaboration & Influence: Skilled at building consensus across cross‑functional teams and influencing stakeholders at all levels.
• Adaptability: Thrives in a fast‑paced, evolving environment, quickly learning new tools and processes.
• Problem‑Solving: Creative, resourceful, and persistent in finding solutions to complex customer issues.
• Communication: Clear, concise, and persuasive in both written and verbal communication across diverse audiences.
• Project Management: Ability to manage multiple initiatives, set priorities, and deliver results on time.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Senior Customer Success Manager, you will:

• Gain exposure to senior leadership and strategic initiatives, positioning you for future leadership roles.
• Participate in ongoing training programs – both internal and external – to sharpen your product knowledge, industry expertise, and soft skills.
• Lead cross‑regional projects, expanding your network and influence across the APAC market.
• Contribute to product roadmap discussions, ensuring customer voices shape the future of brighthush.
• Earn certifications in customer success, data analytics, and fintech best practices through our dedicated learning budget.
• Attend industry conferences, fintech summits, and local meet‑ups to stay ahead of market trends.
• Mentor junior team members, fostering a culture of knowledge sharing and continuous improvement.

Work Environment & Culture

brighthush fosters a culture of innovation, transparency, and collaboration. Our remote‑first approach means you can work from anywhere in the APAC region while staying connected through regular virtual town halls, team stand‑ups, and informal coffee chats. We celebrate diversity, encourage open dialogue, and reward creativity. Our employees enjoy:

• Flexible working hours that respect local time zones.
• Regular virtual and in‑person team building events.
• Access to cutting‑edge tools and resources that enable you to deliver exceptional customer experiences.
• A supportive environment where ideas are heard, and feedback is constructive.
• Annual “Innovation Hackathon” where cross‑functional teams prototype new features and win company‑wide recognition.
• Inclusive leadership that values every voice and promotes a sense of belonging.
• Community initiatives that give back to local charities and support sustainable development.

Compensation & Benefits

• Competitive base salary commensurate with experience.
• Performance‑based bonus structure tied to customer success metrics and revenue growth.
• Generous paid time off: 26 days annually plus an extra day for your birthday.
• Remote office stipend to help you set up a productive home workspace.
• Annual “Service‑Year” recognition program with financial rewards.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Professional development budget for courses, certifications, and conferences.
• Access to a vibrant employee resource community and mentorship programs.
• Employee stock‑option plan to share in the company’s long‑term success.
• Flexible benefits package that can be tailored to your personal and family needs.

Why Join brighthush?

By joining brighthush, you become part of a mission‑driven team that is transforming finance operations for thousands of businesses worldwide. You’ll:

• Work with a product that is at the forefront of fintech innovation.
• Collaborate with talented colleagues who are passionate about customer success.
• Drive tangible impact on customer satisfaction and company growth.
• Enjoy a flexible, inclusive, and supportive work culture that values work‑life balance.
• Benefit from a clear career path and continuous learning opportunities.
• Be part of a community that celebrates wins, learns from failures, and constantly pushes the envelope.
• Contribute to a platform that empowers businesses to make smarter, faster, and more compliant financial decisions.

How to Apply

Ready to make a difference in the APAC region and help our customers thrive? Click the link below to submit your application and join the brighthush family.

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