Remote Position
Senior Application Support Analyst
🌍 Remote · United States
💼 Full-time
• Position Title: Application Support Analyst
- Location: Raleigh NC (Remote)
- Interview: Either Webcam Interview or In Person
- Position Type: Contract Description: Looking for a Service Support Analyst, a senior support role that helps manage day-to-day IT issues and system changes for a security/access control system called FACS/Genetec.You will work closely with the Enterprise Services Manager to make sure the system runs smoothly, problems get fixed quickly, and any updates or changes are handled properly. Daily Responsibilities
- Help manage and resolve system issues (incidents).
- Assist with planning and coordinating system changes or updates.
- Support the business when they have immediate system problems.
- Help test the system to make sure everything works before updates go live.
- Create documentation like user guides, test plans, and knowledge articles.
- Communicate progress and updates to managers and team members. Work Involves:
- Supporting system operations and maintenance.
- Helping deliver software fixes and improvements using standard SDLC processes.
- Participating in planning, design, testing, and implementation of system solutions.
- Working with other IT teams (network, development, QA, etc.).
- Investigating and troubleshooting issues.
- Assisting with training and user acceptance testing. Required Skills:
- General knowledge of how IT systems are developed, maintained, and supported.
- Experience in help desk or service support (ServiceNow experience is a plus).
- Ability to write clear documentation.
- Basic understanding of networks, hardware, and software.
- Ability to write simple SQL queries to get or check data.
- Comfort with Office apps (Excel, Word, Project, Visio, PowerPoint).
- Good communication skills (speaking and writing clearly). Education/Experience Options
- Bachelor’s degree + 3 years of IT experience OR Associate degree + 4+ years of IT experience OR High school diploma/GED + 7+ years of IT experience Pay: Up to $30.00 per hour Expected hours: 40 per week Education:
- High school or equivalent (Required) Experience:
- help desk or service support: 6 years (Required)
- ServiceNow: 5 years (Required)
- SQL: 1 year (Required) Location:
- Raleigh, NC 27610 (Required) Work Location: Remote Apply tot his job