Senior Arabic‑Fluent Customer Success Engineer – AI‑Powered Enterprise Integration & Support Specialist for Global SaaS Platforms at brighthush

About brighthush

brighthush is not just another SaaS company – it is a pioneer in the AI‑native customer experience arena, redefining how enterprises engage with their customers across voice, email, and web channels. By automating more than 80 % of routine interactions, brighthush empowers businesses to replace legacy tool stacks, cut support costs by up to 12×, and deliver human‑like, instant responses that delight end‑users. Our clientele includes global leaders in fintech, e‑commerce, travel, and beyond, all of whom rely on our platform to scale support, sales, and outbound engagement at speed and scale.

With a recent $7 M+ funding round, brighthush is accelerating from a high‑growth startup into a global scale‑up. We are backed by top‑tier investors and are committed to building a culture of innovation, trust, and customer obsession. If you thrive in a fast‑moving, AI‑centric environment and want to help shape the future of customer experience, brighthush is the place for you.

The Role

As a Senior Arabic‑Fluent Customer Success Engineer, you will serve as the technical bridge between our enterprise customers and the brighthush platform. This hybrid role blends hands‑on engineering with direct customer interaction, giving you the opportunity to ship production code, troubleshoot complex integrations, and guide clients through onboarding and adoption. Your deep understanding of AI agents and prompt engineering will help customers unlock the full potential of our platform every day.

Key Responsibilities

• Primary Technical Point of Contact: Respond swiftly to customer queries via Slack, email, or video calls, and own the resolution process from start to finish.
• Lead Technical Onboarding: Guide enterprise clients through initial setup, configuration, and integration with popular helpdesk and CRM tools such as Zendesk, Salesforce, ServiceNow, and others.
• Debug & Troubleshoot: Diagnose and resolve complex, live‑environment issues, including third‑party API failures, data sync problems, and AI agent performance bottlenecks.
• Ship Code: Write, review, and deploy production‑grade Node.js and TypeScript code that fixes bugs, adds new features, or improves integration pipelines.
• Collaborate with Product Engineering: Relay customer pain points, prioritize feature requests, and influence the product roadmap based on real‑world usage.
• Develop Platform Expertise: Build deep knowledge of our AI agents, prompt engineering, and the underlying architecture to advise customers on best practices.
• Document & Scale Knowledge: Create and maintain internal knowledge bases, troubleshooting guides, and integration patterns that empower both customers and the support team.

Essential Qualifications

• Native or professional fluency in Arabic (both spoken and written) to communicate effectively with our MENA and GCC customers.
• 2–3 + years of software engineering experience, with a strong focus on Node.js and TypeScript, and a proven track record of shipping production code.
• Hands‑on experience with AI agents and prompt engineering; familiarity with LLMs, prompt tuning, and conversational AI workflows.
• Prior customer‑facing technical role in a SaaS environment, including onboarding, integration, and troubleshooting.
• Solid understanding of helpdesk APIs (Zendesk, Salesforce, ServiceNow) and experience building integrations.
• Excellent written and spoken English, with the ability to articulate complex technical concepts to enterprise stakeholders.
• Comfortable working in a fast‑moving startup environment, delivering high‑impact results quickly.
• Availability to collaborate across US, EU, MENA, and GCC time zones.

Preferred Qualifications

• Experience with AI‑native customer experience platforms or conversational AI products.
• Knowledge of cloud infrastructure (AWS, GCP, Azure) and CI/CD pipelines.
• Background in data analytics or experience working with large‑scale customer data.
• Prior experience in a high‑growth, brighthush‑backed startup.

Skills & Competencies

• Technical Proficiency: Advanced Node.js & TypeScript, RESTful API design, asynchronous programming, and unit/integration testing.
• AI & Prompt Engineering: Ability to craft effective prompts, fine‑tune LLMs, and evaluate AI agent performance.
• Problem Solving: Strong analytical skills, debugging expertise, and a methodical approach to troubleshooting.
• Communication: Clear, concise writing; confident speaking on video calls; ability to translate technical jargon into business value.
• Collaboration: Comfortable working cross‑functionally with product, engineering, and customer success teams.
• Adaptability: Thrive in a dynamic environment, pivoting priorities as customer needs evolve.

Career Growth & Learning Opportunities

At brighthush, early team members are positioned to grow into leadership roles as we expand globally. You’ll have the chance to:

• Shape the product roadmap by translating customer feedback into engineering priorities.
• Mentor junior engineers and customer success staff, building a high‑performance team.
• Lead initiatives that drive product innovation, such as new AI features or integration ecosystems.
• Participate in industry conferences, speaking engagements, and thought‑leadership content.
• Access continuous learning resources, including AI research papers, cloud certifications, and internal knowledge sharing sessions.

Work Environment & Culture at brighthush

Our culture is built on high trust, transparency, and a relentless focus on customer impact. We:

• Operate with minimal bureaucracy – decisions are made quickly, and feedback loops are short.
• Encourage experimentation – you’re empowered to try new ideas, fail fast, and iterate.
• Value diversity and inclusion – we celebrate different perspectives and backgrounds.
• Promote work‑life balance – flexible hours, remote‑first policy, and a supportive team environment.
• Celebrate wins – from product launches to customer success stories, we recognize and reward contributions.

Compensation, Perks & Benefits

While specific figures may vary based on experience, we offer a competitive total‑compensation package that includes:

• Base salary at the top of the market for senior engineering roles in the AI‑customer experience space.
• Equity stake in brighthush, giving you a direct share in the company’s growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work arrangements – remote‑first with optional on‑site hubs in major cities.
• Professional development budget for courses, certifications, and conference attendance.
• Wellness programs, including gym memberships, mental health resources, and wellness stipends.
• Team‑building events, hackathons, and social gatherings to foster collaboration and camaraderie.

Ready to Make an Impact?

If you’re a driven, customer‑first engineer who thrives in a fast‑paced, AI‑centric environment, we want to hear from you. Join brighthush and help shape the future of customer experience, one AI‑powered interaction at a time. Apply today and become part of a team that is not only building technology but also redefining how businesses connect with their customers worldwide.