Senior Associate – Customer Accounts Specialist & Finance & Revenue Operations Expert (Remote) – Championing Parking Revenue, Elevating Customer Experience, and Driving Operational Excellence at brighthush

About brighthush

brighthush is more than an airport; it is a global travel ecosystem that welcomes over 40 million passengers each year. Recognized as the 2022 Airport Service Quality (ASQ) winner for Best Airport by Airports Council International (ACI), brighthush exemplifies excellence in customer experience, operational efficiency, and technological innovation. With a dedicated workforce of more than 5,000 professionals, brighthush blends cutting‑edge technology, data‑driven decision making, and a culture of continuous improvement to keep the world moving smoothly and safely.

As a remote‑first organization, brighthush empowers its teams to work from anywhere while maintaining the same high standards of service and collaboration that define our on‑ground operations. We are looking for a motivated, detail‑oriented Senior Associate to join our Finance & Revenue Operations team and help us keep our parking and revenue systems running flawlessly for millions of travelers each year.

Why This Role Matters

Parking revenue is a critical component of brighthush’s overall financial health. The Customer Accounts Specialist will be the frontline guardian of our parking accounts receivable process, ensuring that every inquiry, dispute, and payment is handled with precision, empathy, and speed. By resolving customer issues efficiently, you’ll directly influence customer satisfaction, revenue recovery, and the operational integrity of our parking ecosystem. Your work will help maintain the seamless experience that travelers expect from brighthush, from the moment they arrive at the parking lot to the moment they depart.

Key Responsibilities

• High‑Volume Customer Interaction: Handle inbound and outbound finance‑parking accounts receivable contacts, listening attentively to understand each inquiry and providing timely, accurate resolutions.
• Inquiry Investigation & Resolution: Research unique parking guest inquiries, determine the appropriate action—whether issuing refunds, adjusting fees, or escalating issues—and document all findings.
• Quality Control: Perform rigorous quality checks on documentation used to resolve parking fee inquiries, ensuring compliance with internal standards and regulatory requirements.
• System Proficiency: Operate the Parking Control System (PCS) workstations and ancillary systems to research parking operations, resolve fee disputes, and troubleshoot operational disruptions.
• Payment Processing: Create payment documentation, process payments for parking accounts receivable, and manage the unblocking of toll tags for future access.
• Advanced Troubleshooting: Resolve complex parking fee, access, and device reader problems using PCS screens, written documentation, and operational controls.
• Process Development: Contribute to the creation and refinement of finance parking accounts receivable procedures, forms, and online resources.
• Daily Operations Support: Manage unpaid parking fee mail, perform blind audits, record credit card applications, and prepare daily bank deposits.
• Check Processing & Audits: Prepare checks for parking fee refunds, coordinate secondary reviews, and audit hotel, valet, and parking customer refunds.
• Data Management: Enter unpaid parking fees into the debt management system, reconcile records, and ensure data accuracy.
• Exception Management: Oversee the toll tag exception report for declined credit cards, blocking tags until debt is resolved.
• Valet Audit Coordination: Manage daily valet audit reports to track and resolve incorrect charges.
• Special Projects: Lead or support parking revenue projects, collaborating with cross‑functional teams to develop efficient processes and resolve issues proactively.
• Team Collaboration: Participate in team‑building activities, share best practices, and contribute to departmental and organizational goals.

Essential Qualifications

• High school diploma or equivalent; additional education or certifications in finance, accounting, or customer service are a plus.
• Minimum of three (3) years of progressively responsible administrative or customer relations experience.
• Strong written and verbal communication skills, with the ability to draft clear, concise correspondence.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with data entry and database management.
• Ability to analyze, interpret, and present data to support decision‑making.
• Excellent organizational skills and attention to detail, with a proven track record of meeting production standards and deadlines.
• Experience working in a team environment to achieve departmental objectives.
• Professional demeanor when interacting with internal stakeholders and the general public.

Preferred Qualifications

• Experience in finance or revenue operations within the transportation, hospitality, or airport industry.
• Familiarity with parking control systems, toll authority processes, or debt management systems.
• Knowledge of professional office practices and departmental procedures.
• Advanced Excel skills, including pivot tables, VLOOKUP, and data analysis tools.
• Experience with audit processes and quality control documentation.
• Background in customer dispute resolution and collections management.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a commitment to resolving issues in a customer‑friendly manner.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose effective solutions.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting system issues.
• Time Management: Prioritize tasks effectively in a fast‑paced environment.
• Collaboration: Work seamlessly with cross‑functional teams, including operations, finance, and IT.
• Adaptability: Thrive in a remote setting while maintaining strong communication and accountability.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Associate, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of airport operations.
• Professional development courses in finance, data analytics, and customer experience.
• Clear career pathways to roles such as Finance Manager, Operations Analyst, or Customer Experience Lead.
• Regular performance reviews and goal‑setting sessions to align your growth with organizational objectives.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and continuous improvement. Even though this role is remote, you’ll be part of a vibrant, collaborative team that values:

• Open communication and transparency across all levels.
• Recognition of individual contributions and team achievements.
• Work‑life balance, with flexible scheduling and generous paid time off.
• Commitment to sustainability and community engagement.
• Regular virtual team‑building events, knowledge‑sharing sessions, and wellness initiatives.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to revenue recovery and customer satisfaction metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Remote work stipend and equipment allowance.
• Professional development budget and tuition reimbursement.
• Employee assistance program and wellness resources.

How to Apply

Ready to take the next step in your career? Submit your resume and a cover letter outlining why you’re the ideal fit for the Customer Accounts Specialist role at brighthush. Highlight any relevant experience in finance, customer service, or parking operations, and let us know how you can contribute to our mission of delivering exceptional travel experiences.

Join brighthush Today

As a remote Senior Associate – Customer Accounts Specialist, you’ll play a pivotal role in safeguarding brighthush’s parking revenue and ensuring that every traveler’s experience starts and ends on a positive note. If you’re passionate about finance, customer service, and operational excellence, we invite you to apply and become part of a forward‑thinking organization that values innovation, collaboration, and personal growth.