Senior Automotive Mechatronics Specialist & Damage Assessment Lead – Remote Service Advisor, Vehicle Repair Excellence, Customer Experience Champion, Data‑Driven Innovation Leader – Berlin

About brighthush

brighthush is redefining the automotive service ecosystem by marrying cutting‑edge technology with an unwavering commitment to quality. With a nationwide network of partner workshops, we deliver transparent, data‑driven vehicle refurbishment that transforms the customer journey from the moment a vehicle is handed over to the moment it is driven away in pristine condition. Our mission is simple yet ambitious: to guide every customer through a seamless, trustworthy, and satisfying repair experience, ensuring that every touchpoint reflects our core values of integrity, efficiency, and excellence.

At brighthush, people are the engine behind our success. We nurture an inclusive, collaborative culture where curiosity is rewarded, learning is continuous, and every team member is empowered to innovate. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that celebrates initiative, excellence, and personal growth.

Role Overview

We are looking for a highly motivated Senior Automotive Mechatronics Specialist & Damage Assessment Lead to join our dynamic service advisory team. In this hybrid role, you will bridge the gap between technical expertise and customer service, ensuring that every vehicle is evaluated accurately, cost estimates are prepared with precision, and partner workshops receive the support they need to deliver top‑quality repairs.

As a key member of the brighthush service advisory team, you will:

• Conduct thorough vehicle damage assessments, leveraging your mechanical knowledge and analytical skills.
• Prepare detailed cost estimates that align with our pricing strategy and customer expectations.
• Collaborate closely with partner workshops, providing guidance and troubleshooting support.
• Maintain clear, professional communication with customers, partners, and internal stakeholders.
• Adapt to rotating shifts, ensuring coverage across all service hours while maintaining high standards of accuracy and customer satisfaction.

Key Responsibilities

• Damage Assessment: Inspect vehicles for structural, mechanical, and cosmetic damage using industry‑standard tools and techniques. Document findings in our digital platform with precision and clarity.
• Cost Estimation: Generate transparent, itemized cost estimates that reflect labor, parts, and any additional services. Align estimates with our pricing strategy and communicate them effectively to customers.
• Partner Support: Act as the primary point of contact for partner workshops, offering technical guidance, resolving issues, and ensuring that repair workflows meet our quality benchmarks.
• Documentation & Reporting: Maintain meticulous records of assessments, estimates, and repair progress. Produce regular reports for internal analytics and continuous improvement initiatives.
• Continuous Improvement: Identify opportunities to streamline processes, reduce turnaround times, and enhance the overall customer experience. Champion data‑driven decision making.
• Team Collaboration: Work closely with the service, logistics, and sales teams to ensure seamless coordination and optimal outcomes. Participate in cross‑functional meetings and innovation sprints.

Essential Qualifications

• Minimum of 2 years’ experience in automotive service, repair, or sales, with a strong foundation in mechanical systems.
• Proven ability to perform accurate damage assessments and cost calculations.
• Strong command of German (written and spoken) and basic proficiency in English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational skills, with the ability to manage multiple tasks and deadlines.
• Team‑oriented mindset, capable of collaborating across departments and with external partners.
• Willingness to work rotating shifts, including evenings, weekends, and holidays as required.

Preferred Qualifications

• Certification as a Master Technician or equivalent automotive qualification.
• Experience with automotive diagnostic tools and software.
• Knowledge of cost‑management systems and repair workflow optimization.
• Strong analytical skills, with the ability to interpret data and translate findings into actionable insights.
• Experience working in a fast‑paced, high‑volume environment.
• Fluency in additional languages (e.g., English, French, Spanish) is a plus.

Skills & Competencies

• Technical Acumen: Deep understanding of automotive systems, repair processes, and industry standards.
• Communication: Clear, concise communication with customers, partners, and internal teams.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Attention to Detail: Meticulous approach to documentation, cost estimation, and quality control.
• Adaptability: Comfortable working in a dynamic environment with shifting priorities.
• Customer Focus: Commitment to delivering exceptional service and ensuring customer satisfaction.
• Collaboration: Strong teamwork skills, fostering a supportive and productive work culture.

Career Growth & Learning Opportunities

At brighthush, we’re invested in your professional development. As a member of our service advisory team, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on the latest automotive technologies, repair techniques, and industry best practices.
• Cross‑functional projects that broaden your skill set and expose you to new areas of the business.
• Clear career pathways, with opportunities to advance into senior advisory roles, team leadership, or specialized technical positions.
• Access to industry conferences, workshops, and certification programs at no cost to you.

Work Environment & Company Culture

brighthush is proud of its vibrant, inclusive culture. We value diversity, encourage open dialogue, and celebrate every milestone—big or small. Our remote‑first approach means you can work from the comfort of your home while staying connected through collaborative tools and regular virtual team gatherings.

Key cultural highlights include:

• Transparent communication channels that keep everyone informed and engaged.
• Regular “innovation sprints” where team members pitch ideas to improve processes and customer experience.
• Flexible work arrangements that support work‑life balance.
• Recognition programs that reward outstanding performance and teamwork.
• Community outreach initiatives that give back to the local and global communities.

Compensation & Benefits

While the exact salary range is tailored to experience and qualifications, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to key metrics such as customer satisfaction, turnaround time, and cost efficiency.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Retirement savings plan with company matching contributions.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program and mental health resources.
• Access to a company‑wide digital platform for training, collaboration, and knowledge sharing.

How to Apply

Ready to take the next step in your automotive career? Join brighthush and become part of a team that’s reshaping the industry with innovation, integrity, and a relentless focus on customer delight.

To apply, simply click the link below and submit your resume and cover letter. We look forward to learning how your skills and passion align with our mission.

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Join brighthush Today – Where Your Expertise Drives Excellence

At brighthush, we’re not just building cars; we’re building careers, communities, and a brighter future for automotive service. If you’re a detail‑oriented, customer‑centric professional with a knack for mechanical analysis and a desire to grow, we want to hear from you. Apply now and help us deliver the highest quality service to every customer, every time.