Senior B2B Client Success & Administration Lead – Remote, Full‑Time – Accounts Receivable & Collections Specialist – Championing Operational Excellence & Financial Accuracy at brighthush

About brighthush – Pioneering the Future of B2B Supply‑Chain Excellence

brighthush is the Australian leader in integrated B2B solutions, empowering businesses across supply‑chain, logistics, and wholesale sectors. With a reputation for innovation, reliability, and customer‑centric service, we partner with some of the country’s most respected brands to deliver seamless order management, invoicing, and delivery solutions. Our mission is simple yet powerful: to make every business transaction smoother, faster, and more transparent.

In an era where digital transformation is reshaping commerce, brighthush remains at the forefront, constantly developing new ways to connect buyers and sellers, streamline operations, and unlock value for our clients. We believe technology is only as good as the people who use it, which is why we invest heavily in our team’s growth, well‑being, and professional development.

Why This Role Matters – The Senior B2B Client Success & Administration Lead

In a fast‑paced, high‑volume environment, the Senior B2B Client Success & Administration Lead is the linchpin that keeps our clients satisfied, our operations running smoothly, and our financial processes accurate. You will be the voice of brighthush, the guardian of client relationships, and the champion of operational excellence.

Key Responsibilities – Your Day‑to‑Day Impact

Client Success & Customer Service

• Handle inbound enquiries via phone, email, and live chat, delivering quick, accurate, and professional responses.
• Provide detailed information on orders, invoices, delivery status, service updates, and account queries.
• Build and nurture strong relationships with B2B clients, ensuring high satisfaction, repeat business, and trust.
• Resolve issues, manage escalations, and guarantee full case closure while maintaining a positive client experience.

Order Processing & Administration

• Enter and manage sales orders, purchase orders, job requests, and service tickets with meticulous attention to detail.
• Coordinate with operations, logistics, and warehouse teams to track dispatch, update ETAs, and confirm deliveries.
• Prepare quotes, proposals, job sheets, and service confirmations, ensuring all documentation is accurate and timely.
• Maintain clean, up‑to‑date records in CRM, ERP, and accounting platforms such as Xero, MYOB, Netsuite, or comparable systems.

Accounts & Collections Support

• Assist the Collections Agent with account inquiries, invoice clarifications, and payment status updates.
• Support invoice re‑sends, statement sharing, dispute administration, and payment arrangement documentation.
• Monitor new orders for outstanding balances or credit concerns, flagging potential issues early.
• Provide administrative support for dispute resolution, payment plan paperwork, and credit limit reviews.

Business Support & Coordination

• Act as a liaison between sales, operations, warehouse partners, drivers, service technicians, and freight contacts.
• Track and update work orders, scheduled jobs, and service delivery movements in real time.
• Proactively communicate client updates on delays, ETAs, job progress, and account status.
• Maintain organized digital files, adhere to SOPs, and support compliance and audit requirements.

Essential Experience & Skills – What We’re Looking For

• 2–5 years of customer service or administrative experience supporting Australian B2B clients (mandatory).
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly.
• Strong customer‑service mindset, always putting the client first and seeking win‑win solutions.
• Confidence in handling escalations and difficult enquiries, turning challenges into opportunities.
• Proficiency with CRM/ERP platforms and Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organisational skills, prioritising tasks effectively in a high‑volume environment.
• Ability to multitask, follow up proactively, and maintain high accuracy in data entry and documentation.

Preferred (Not Essential) – Bonus Qualifications

• Experience supporting logistics, wholesale, trade accounts, construction, FMCG, retail supply, or service‑based businesses.
• Basic understanding of accounts receivable processes, including statements, invoicing support, and overdue clarifications.
• Familiarity with freight/courier dispatch tracking portals or delivery coordination systems.

Skills & Competencies for Success – The DNA of a Top Performer

• Client‑centric approach with a passion for delivering exceptional service.
• Analytical mindset: ability to interpret data, identify trends, and recommend improvements.
• Tech‑savvy: comfortable learning new software and adapting to evolving digital tools.
• Team player who collaborates across departments while maintaining ownership of tasks.
• Resilience and adaptability in a dynamic, fast‑moving environment.
• Strong problem‑solving skills and a proactive attitude toward process optimisation.

Career Growth & Learning Opportunities – Your Path to Success

• Clear pathway to senior administrative, client account support, or operations roles within brighthush.
• Access to ongoing training in CRM/ERP systems, financial processes, and industry best practices.
• Mentorship from experienced leaders who champion professional development.
• Opportunity to influence process improvements and contribute to strategic initiatives.
• Potential for cross‑functional projects that broaden your skill set and industry knowledge.

Work Environment & Company Culture – What It’s Like at brighthush

• Fully remote, 100% work‑from‑home setup with flexible scheduling to support work‑life balance.
• Collaborative, inclusive culture that values diversity, creativity, and continuous improvement.
• Regular virtual team meetings, knowledge‑sharing sessions, and social events to foster connection.
• Transparent communication from leadership, with clear goals and expectations.
• Commitment to employee well‑being, offering resources for mental health, fitness, and personal growth.

Compensation, Perks, and Benefits – We Value Your Contribution

• Competitive salary benchmarked against industry standards for remote B2B support roles.
• Performance‑based bonuses and incentive programmes aligned with company and individual goals.
• Comprehensive health and dental insurance package for you and your dependents.
• Paid time off, including vacation, sick leave, and personal days, with a generous accrual policy.
• Professional development stipend to cover courses, certifications, or conferences.
• Technology stipend to ensure you have the best tools for remote work (laptop, monitor, headset).
• Employee assistance programme and wellness resources to support your overall health.

Why Join brighthush? – The Brighter Future Starts Here

At brighthush, you’ll be part of a forward‑thinking organisation that values innovation, integrity, and impact. Your work will directly influence client satisfaction, operational efficiency, and financial accuracy. You’ll collaborate with passionate professionals across sales, finance, and logistics, and you’ll have the autonomy to shape processes and drive improvements.

We believe in recognising talent, rewarding results, and fostering a culture where every voice matters. Whether you’re looking to deepen your expertise in B2B customer service, expand into finance, or explore leadership opportunities, brighthush offers the support and resources to help you succeed.

Ready to Make an Impact? – Apply Today

If you are a proactive, detail‑oriented professional with a strong customer‑service mindset and a passion for B2B operations, we invite you to apply. Join brighthush and help us deliver exceptional service to our clients while advancing your career in a dynamic, supportive environment.