Senior B2B Customer Service Specialist – Order Validation, Technical Support, and Customer Experience Champion – Remote, brighthush

About brighthush

brighthush is a global powerhouse in home, security, and digital solutions, celebrated for its relentless pursuit of innovation, uncompromising quality, and an unwavering commitment to customer delight. With a portfolio that spans iconic brands across water, outdoors, and security, brighthush delivers products that elevate safety, sustainability, and everyday luxury for both residential and commercial environments. Our mission is simple yet powerful: create meaningful experiences for our customers while driving growth through disciplined execution and a culture that values people, purpose, and performance.

Why Join brighthush?

At brighthush, we believe that great work starts with great people. We empower our teams to take ownership, collaborate across functions, and continuously improve processes. As a remote Customer Service Representative, you’ll be part of a high‑impact team that shapes the future of our brands, drives customer delight, and contributes to the company’s success. You’ll enjoy a flexible schedule, a supportive culture, and a clear path for professional growth. Our remote-first approach means you can work from anywhere while staying connected to a vibrant, collaborative team through virtual meetings, chat, and project management tools.

Job Summary

The Senior B2B Customer Service Specialist is the frontline champion for our B2B customers. You will manage inbound calls, emails, and order processing with precision, ensuring a seamless experience for partners and distributors. Your role is pivotal in maintaining the integrity of a $1 billion annual sales pipeline, handling order modifications, resolving inquiries, and collaborating with cross‑functional teams to deliver timely, accurate solutions. You will also act as a trusted advisor to our partners, helping them navigate complex order scenarios and providing proactive insights that drive mutual success.

Key Responsibilities

• Order Validation & Processing: Accurately validate and process high‑volume orders, ensuring compliance with service expectations and customer requirements.
• Order Modifications & Exceptions: Handle order modifications, cancellations, and special requests while mitigating negative service impact and financial risk.
• Customer Communication: Respond to customer inquiries via phone, email, and fax regarding order status, inventory, product details, pricing, and sales programs.
• Issue Resolution: Investigate and resolve customer issues, claims, and returns, applying appropriate escalation procedures and maintaining customer experience standards.
• Cross‑Functional Collaboration: Partner with Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, and field Sales teams to resolve complex issues and improve processes.
• Technology Utilization: Leverage technology platforms—including Delivery Ware, Team‑Email, Customer Web‑sites, and Electronic Data Interchange (EDI)—to provide real‑time support and data accuracy.
• Data Management: Maintain detailed, accurate records in SAP and other ERP systems, ensuring data integrity for reporting and analytics.
• Continuous Improvement: Participate in continuous improvement initiatives, providing feedback on system enhancements and process efficiencies.
• Compliance & Safety: Adhere to company policies, compliance standards, and safety protocols in all customer interactions.
• Additional Duties: Perform additional duties as assigned to support business objectives and team success.

Essential Qualifications

• Associate’s or Bachelor’s degree in Business, Communications, or a related field.
• Minimum of 1 year of customer service experience in a service‑oriented industry.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and experience with SAP or similar ERP systems.
• Strong analytical skills with the ability to manage high volumes of work while maintaining accuracy.
• Excellent interpersonal, written, and verbal communication skills.
• Demonstrated problem‑solving ability and a proactive, solution‑oriented mindset.
• Ability to work independently, cross‑functionally, and collaboratively within a team environment.
• Adaptability to a fast‑paced, remote work setting with a focus on customer outcomes.

Preferred Qualifications

• Experience in B2B order management or supply chain operations.
• Knowledge of EDI protocols and data integration processes.
• Previous exposure to the home, security, or digital product sectors.
• Experience with customer relationship management (CRM) tools.
• Multilingual capabilities to support a global customer base.

Core Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong organizational skills and meticulous attention to detail.
• Effective time‑management and prioritization in a dynamic environment.
• Collaboration and influence across cross‑functional teams.
• Technical aptitude for learning and mastering new software and systems.
• Resilience and composure under pressure, maintaining professionalism at all times.
• Continuous learning orientation and a drive for process improvement.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Senior B2B Customer Service Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Cross‑training opportunities in Sales, Operations, and Product Management.
• Leadership development workshops and coaching for high‑potential employees.
• Annual performance reviews with clear metrics and growth pathways.
• Access to an internal learning portal featuring courses on supply chain, data analytics, and customer experience best practices.

Whether you aspire to become a Senior Customer Service Lead, a Process Improvement Specialist, or a Sales Operations Manager, brighthush provides the resources and support to help you achieve your career goals.

Work Environment & Culture

Remote First: Work from the comfort of your home while staying connected to a vibrant, collaborative team through virtual meetings, chat, and project management tools.

Inclusive & Supportive: brighthush fosters a culture of belonging, with Employee Resource Groups (ERGs) that celebrate diversity and promote community.

Innovation‑Driven: We encourage experimentation, data‑backed decision making, and continuous improvement. Your ideas will be heard and acted upon.

Work‑Life Balance: Flexible scheduling, generous paid time off, and wellness programs help you maintain a healthy balance between professional and personal life.

Compensation & Benefits

Base Salary: Competitive range of $35,000 – $45,000 USD, commensurate with experience, education, and performance.

Performance Incentives: Annual bonus plan tied to company and individual performance, or a role‑based sales incentive plan.

Health & Wellness: Comprehensive medical, dental, and vision plans with a focus on preventive care.

Retirement & Savings: Market‑leading 401(k) program with company match to secure your future.

Additional Perks: Product discounts, flexible time off, adoption benefits, and access to wellness resources such as virtual fitness classes and mental health support.

Professional Development: Reimbursement for certifications, conferences, and continuing education courses relevant to your role.

How to Apply

If you’re ready to bring your customer‑service expertise to a dynamic, growth‑oriented company, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.

Apply to brighthush

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

Reasonable Accommodations

brighthush is dedicated to providing reasonable accommodations to individuals with disabilities. If you require an accommodation during the application or interview process, please contact us at [email protected] with details of your request.

Fraud Prevention Notice

To protect you from fraudulent job postings, please note that brighthush job listings are exclusively hosted on our official careers portal at . brighthush will never request banking information or sensitive personal details until an offer of employment has been formally extended and the onboarding process has begun.