Senior Bid Manager – Customer Support & Service Operations – Intralogistics & Automation Solutions at brighthush

About brighthush

brighthush is a global leader in intralogistics, delivering cutting‑edge conveying, loading, palletising, packaging, sortation, and distribution technology to a diverse portfolio of industries. From bustling airports and high‑speed e‑commerce fulfilment centres to complex warehousing & distribution hubs and bulk material handling facilities, we design and implement solutions that move goods faster, safer, and more efficiently than ever before.

Founded on a blend of tradition and relentless innovation, brighthush has grown from a family‑owned business into a forward‑thinking organisation that values integrity, inspiration, quality, and teamwork. Our people are the heart of everything we do, and we are committed to creating an environment where creativity, collaboration, and continuous improvement thrive.

Role Overview

As the Senior Bid Manager – Customer Support & Service Operations, you will be the strategic driver behind every bid and proposal that secures long‑term service relationships with our customers. You will own the end‑to‑end bid lifecycle for maintenance contracts, system upgrades, retrofits, spare parts programmes, service‑level agreements (SLAs), and other lifecycle support solutions for our automated material handling systems.

Reporting directly to the Senior Service Operations Manager, you will collaborate with cross‑functional teams—including Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales—to produce accurate, competitive, and executable proposals that align with our operational capabilities and business objectives.

Key Responsibilities

Bid & Proposal Management

• Lead the creation of customer support bids, defining scope, assumptions, timelines, and deliverables from start to finish.
• Drive costing alignment across service labour, travel, spare parts, subcontractors, and tooling to ensure proposals are both profitable and realistic.
• Manage the full bid lifecycle—from request receipt through submission and structured handover—ensuring every step is documented and compliant.
• Analyze customer RFPs, RFQs, and service requests to identify scope, risks, and cost drivers, translating technical details into clear commercial language.

Cross‑Functional & Stakeholder Interface

• Serve as the primary liaison between technical and commercial teams, ensuring alignment on feasibility, readiness, pricing logic, and financial performance.
• Coordinate internal bid reviews, validating technical feasibility, operational readiness, and pricing accuracy.
• Ensure proposed service solutions are fully aligned with delivery capabilities, resource availability, and regional constraints.

Costing, Pricing & Commercial Support

• Develop, validate, and maintain standard pricing logic and costing models for all customer support and service offerings.
• Collaborate with Service Operations and Finance to shape pricing strategy, balancing competitiveness with margin targets.
• Document commercial assumptions, exclusions, risks, and mitigation strategies within proposals, ensuring transparency for all stakeholders.

Standardisation & Continuous Improvement

• Standardise proposal templates, service descriptions, and commercial structures to accelerate bid turnaround and improve consistency.
• Maintain and refine pricing logic, cost models, and bid tools, leveraging data to drive smarter decision‑making.
• Capture lessons learned from both awarded and non‑awarded bids, feeding insights back into the bid process for continuous improvement.

Governance & Handover

• Ensure all bids comply with internal governance, approval matrices, and quality standards.
• Support contract clarification and provide a structured handover to service delivery and operations teams post‑award.

Essential Qualifications

• Bachelor’s degree in Engineering, Business, Operations, or a related field (or equivalent experience).
• 3–7 years of experience in bid management, proposal management, or service commercial roles.
• Hands‑on experience in intralogistics automation, material handling systems, industrial automation, or capital equipment service environments.
• Strong understanding of service operations, field service delivery models, and lifecycle support.
• Ability to interpret technical documentation and translate it into clear, executable commercial proposals.
• Excellent project management, communication, and cross‑functional coordination skills.

Preferred Qualifications

• Experience supporting automated systems such as conveyors, AS/RS, sortation systems, robotics, or warehouse control software.
• Familiarity with service contracts, SLAs, and long‑term maintenance agreements.
• Experience working in a matrix organisation within a service or operations‑driven environment.
• Proficiency with CRM, ERP, or bid/proposal management tools.

Skills & Competencies

• Strong organisational and prioritisation skills, with the ability to manage multiple bids simultaneously under tight deadlines.
• High attention to detail and accuracy, ensuring every proposal is flawless.
• Commercial and operational mindset, balancing customer value with profitability.
• Risk identification and problem‑solving capability, turning challenges into opportunities.
• Excellent stakeholder management, fostering collaboration across technical and commercial teams.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the solutions we deliver. As a Senior Bid Manager, you will:

• Lead cross‑functional projects that shape the future of our service offerings.
• Mentor junior bid managers and analysts, building a high‑performing team.
• Participate in strategic initiatives, influencing pricing strategy and market positioning.
• Access continuous learning programmes, including certifications in project management, Six Sigma, and advanced analytics.
• Benefit from a culture that rewards innovation, encourages experimentation, and celebrates success.

Work Environment & Culture

brighthush is more than a workplace—it’s a community. We celebrate diversity, champion inclusion, and foster a culture where every voice is heard. Our values of integrity, inspiration, quality, and teamwork guide every decision and interaction.

We offer a collaborative environment where ideas flow freely, and employees are empowered to take ownership of their projects. Whether you thrive in a fast‑paced start‑up atmosphere or prefer structured processes, you’ll find a place at brighthush that aligns with your professional style.

Compensation & Benefits

We offer a competitive salary range of $115,000 to $125,000, reflecting the value we place on your expertise and contributions. In addition to base pay, you will enjoy:

• Medical & Dental Premiums: 100% coverage for you and eligible dependents.
• 401(k) with generous match to secure your financial future.
• Life Insurance & Long‑Term Disability for peace of mind.
• Ancillary Insurances, including vision, accident, and critical illness coverage.
• Generous Paid Time Off and flexible holiday scheduling to support work‑life balance.
• Performance‑Based Bonus through our Target Agreement Plan.
• Professional development stipend and access to industry conferences.

Equal Opportunity Statement

brighthush is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, creed, religion, sex (including pregnancy and breastfeeding), gender identity or expression, sexual orientation, national origin, age, ancestry, disability, veteran status, genetic information, marital status, civil union status, domestic partner status, or any other status protected under local, state, or federal laws. We prohibit discrimination, harassment, and retaliation in all aspects of employment.

How to Apply

If you are ready to bring your expertise to a company that values innovation, teamwork, and customer success, we encourage you to apply today. Join brighthush and help shape the future of intralogistics.

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Closing

At brighthush, we believe that the right people, paired with the right technology, can transform the way goods move around the world. As our Senior Bid Manager – Customer Support & Service Operations, you will play a pivotal role in securing long‑term partnerships that drive our growth and deliver exceptional value to our Apply for this job