Senior Bilingual Customer Development Lead – Vietnamese Market Expansion Champion & Strategic Outreach Specialist for Innovative SaaS IT Solutions at brighthush

About brighthush – Pioneering Digital Transformation

At brighthush, we are more than a technology partner; we are a catalyst for digital transformation across industries. Our mission is to empower businesses with cutting‑edge SaaS solutions that streamline operations, enhance customer experiences, and unlock new revenue streams. With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, brighthush is the place where visionary talent turns challenges into opportunities.

Why Join brighthush?

Working at brighthush means you’ll be part of a dynamic, forward‑thinking team that values creativity, data‑driven decision making, and a relentless pursuit of excellence. We offer:

• Competitive salary packages and performance‑based bonuses
• Comprehensive health, dental, and vision insurance plans
• Flexible work arrangements, including remote and hybrid options
• Unlimited learning credits for courses, certifications, and conferences
• Annual wellness stipend and on‑site fitness facilities
• Employee stock purchase program and equity grants for long‑term growth
• Inclusive culture with regular team‑building events, hackathons, and community outreach

Position Overview

We are seeking an experienced, bilingual Senior Customer Development Lead to spearhead our expansion into the Vietnamese market. In this role, you will blend strategic outreach, account management, and market intelligence to drive adoption of our SaaS platform across diverse industries. You will collaborate closely with product, marketing, and sales teams to tailor solutions that resonate with local businesses, while building a robust pipeline of high‑value prospects.

Key Responsibilities

• Strategic Market Expansion: Design and execute a comprehensive go‑to‑market strategy for Vietnam, identifying target verticals, customer segments, and partnership opportunities.
• Lead Generation & Pipeline Management: Generate qualified leads through outbound campaigns, events, webinars, and content marketing. Maintain a healthy pipeline and forecast revenue accurately.
• Customer Relationship Management: Build and nurture long‑term relationships with key decision‑makers, ensuring a deep understanding of their pain points and business objectives.
• Product Evangelism: Serve as the primary advocate for our SaaS solutions, delivering compelling demos, workshops, and ROI analyses tailored to Vietnamese clients.
• Cross‑Functional Collaboration: Partner with product, engineering, and support teams to relay market feedback, influence roadmap decisions, and ensure seamless onboarding.
• Data‑Driven Insights: Analyze market trends, customer behavior, and campaign performance to refine strategies and optimize conversion rates.
• Team Leadership & Mentorship: Mentor junior sales and customer success staff, fostering a culture of continuous improvement and high performance.
• Compliance & Localization: Ensure all outreach and product positioning comply with local regulations, cultural norms, and language nuances.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
• Minimum 7 years of experience in B2B SaaS sales, customer development, or business development roles.
• Proven track record of successfully launching or scaling products in emerging markets, preferably Vietnam.
• Fluent in Vietnamese and English, both written and spoken; additional language skills are a plus.
• Strong analytical mindset with proficiency in CRM (Salesforce, HubSpot) and data visualization tools (Tableau, Power BI).
• Excellent communication, negotiation, and presentation skills.
• Self‑motivated, results‑oriented, and comfortable working in a fast‑paced, cross‑functional environment.

Preferred Qualifications

• Experience in the fintech, e‑commerce, or logistics sectors.
• Background in product management or technical consulting.
• Knowledge of local regulatory frameworks and compliance requirements.
• Prior experience leading a small team or managing a regional sales office.
• Certifications in sales methodologies (SPIN, Challenger, MEDDIC) or project management (PMP, Agile).

Core Competencies & Skills

• Strategic Thinking & Market Insight
• Relationship Building & Stakeholder Management
• Data Analysis & Performance Metrics
• Cross‑Cultural Communication
• Problem Solving & Adaptability
• Project Management & Execution
• Team Leadership & Coaching

Career Growth & Development Opportunities

At brighthush, your career trajectory is as dynamic as the markets we serve. As a Senior Customer Development Lead, you will:

• Progress to Regional Director or Head of Business Development roles within 2–3 years.
• Lead cross‑regional initiatives, influencing global strategy and product roadmap.
• Participate in executive leadership programs and mentorship circles.
• Access to global conferences, industry summits, and advanced training courses.
• Opportunity to spearhead new product launches, shaping the future of SaaS solutions.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous learning. Our values include:

• Innovation: We encourage experimentation and reward creative solutions.
• Customer‑Centricity: Every decision is guided by the goal of delivering exceptional value to our clients.
• Diversity & Inclusion: We celebrate diverse perspectives and foster an inclusive workplace.
• Work‑Life Balance: Flexible schedules, remote work options, and wellness programs help you thrive both personally and professionally.
• Community Impact: We support local initiatives, volunteer programs, and sustainability efforts.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, you can expect:

• Base salary competitive within the Vietnamese SaaS market.
• Performance‑based commission structure with high upside potential.
• Annual bonus tied to company and individual KPIs.
• Health, dental, and vision insurance for you and your dependents.
• Retirement plan with company matching contributions.
• Paid time off, sick leave, and parental leave.
• Annual professional development stipend and travel allowances.

How to Apply

Ready to lead Vietnam’s next wave of digital transformation? Submit your resume, cover letter, and a brief portfolio of successful market expansion projects to our careers portal. We look forward to discovering how your expertise can help brighthush redefine the future of SaaS solutions in Vietnam.

Join brighthush – Where Vision Meets Execution

At brighthush, we don’t just build technology; we build lasting partnerships that transform businesses. If you are a strategic thinker, a persuasive storyteller, and a results‑driven leader ready to make a tangible impact, we invite you to apply today. Let’s shape the future together.