Senior Bilingual Customer Engagement Specialist – Accident & Health Insurance – Remote, High‑Impact, Growth‑Focused Role for Compassionate, Tech‑Savvy Professionals at brighthush

About brighthush

For more than nine decades, brighthush has been a pioneer in safety and protection. From the first seat‑belt to cutting‑edge telematics, from identity‑protection to today’s health‑insurance solutions, we have consistently pushed the boundaries of what it means to safeguard people and families. Our mission is simple yet powerful: to make health protection accessible, understandable, and affordable for every family. We blend advanced technology, a deep commitment to customer service, and a culture that celebrates diversity, innovation, and continuous learning. Whether you’re dialing a new lead, guiding a prospective member through enrollment, or collaborating with underwriting to resolve a claim, you’ll be part of a team that treats every interaction as an opportunity to build trust and deliver real value.

In today’s rapidly evolving health‑insurance landscape, families face complex decisions and often feel overwhelmed. At brighthush, we’re dedicated to simplifying that journey. By leveraging data, automation, and a human touch, we help families navigate Accident & Health coverage with confidence, clarity, and compassion. Our approach is rooted in empathy, transparency, and a relentless focus on outcomes that matter most to our customers.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you become part of a forward‑thinking organization that rewards innovation, embraces flexibility, and prioritizes well‑being. Here’s what sets us apart:

• Flexibility – Choose a fully remote, hybrid, or office‑based schedule that fits your lifestyle.
• Professional Growth – Continuous training, coaching, and cross‑functional learning keep you ahead of industry trends.
• Impact – Every interaction you have helps families secure the health coverage they need.
• Community – We support causes that matter, from local charities to national initiatives.
• Technology – Receive a full tech stack (laptop, monitors, headset, etc.) and a monthly connectivity stipend.
• Recognition – Your contributions are celebrated through awards, spot bonuses, and public shout‑outs.
• Well‑Being – Flexible scheduling, wellness programs, and an inclusive culture that celebrates diversity.

What You’ll Do

As a Senior Bilingual Customer Engagement Specialist, you’ll be the trusted guide for customers, agents, and prospective members seeking support with their Accident & Health insurance needs. Your day‑to‑day tasks will include:

• Conducting high‑volume outbound outreach using approved dialing systems and curated customer lists.
• Building rapport quickly and delivering positive experiences through professional, empathetic communication.
• Educating customers about available programs, services, benefits, and next steps.
• Following approved scripts and compliance requirements while maintaining an authentic, conversational tone.
• Accurately documenting all customer interactions and follow‑up activities in our CRM platform.
• Identifying customer needs, answering questions, and escalating issues when necessary.
• Protecting sensitive customer information and complying with all privacy, regulatory, and company policies.
• Supporting inbound calls and other service initiatives as business needs evolve.
• Participating in ongoing training, coaching, and development activities to continuously strengthen your skills.
• Collaborating with teammates and cross‑functional partners to deliver a seamless customer experience.
• Monitoring performance metrics and proactively seeking ways to improve call quality, conversion rates, and customer satisfaction scores.
• Contributing to process improvement initiatives by sharing insights from frontline interactions.
• Assisting in the creation and refinement of training materials for new hires and ongoing staff development.
• Representing brighthush’s brand values in every conversation, ensuring a consistent and positive customer experience.

Essential Qualifications

Required Skills & Experience

• Active Accident & Health Insurance License in your state of residence.
• Fluency in both Spanish and English (bilingual proficiency).
• Strong customer service background with a passion for helping others.
• Excellent verbal and written communication skills.
• Ability to build trust, demonstrate empathy, and navigate sensitive conversations professionally.
• Comfortable working in a structured environment with established processes and scripts.
• Strong attention to detail and accurate documentation skills.
• Self‑motivation and the ability to stay productive while working independently.
• Experience using CRM systems such as our platform or similar.
• Basic understanding of HIPAA and other privacy regulations relevant to health insurance.

Preferred Experience

• Experience in call centers, healthcare, health insurance, Medicare, sales support, or customer engagement.
• Remote work experience with proven productivity in a home‑office environment.
• Prior exposure to high‑volume outbound calling environments.
• Demonstrated success in adapting to shifting business priorities.
• Knowledge of insurance product lines, underwriting processes, or claims handling.
• Experience with bilingual customer support in a regulated industry.
• Familiarity with telehealth or digital health platforms.
• Previous involvement in process improvement or quality assurance initiatives.

Success Traits & Competencies

• Customer‑focused mindset with a genuine desire to help others.
• Adaptability to switch between outbound and inbound support as needed.
• Openness to cross‑training and learning new responsibilities.
• Coachability and receptiveness to feedback for continuous improvement.
• Confidence in following scripts and compliance guidelines while delivering personalized service.
• Self‑motivation, dependability, and the ability to maintain productivity in a remote setting.
• Resilience and professionalism when managing challenging conversations or customer concerns.
• Strong analytical mindset to interpret data and drive performance improvements.
• Team collaboration skills to work effectively across departments.
• Commitment to maintaining a positive, inclusive, and respectful workplace culture.

Skills & Competencies for Success

To thrive in this role, you’ll need a blend of technical, interpersonal, and analytical skills:

• Communication Excellence – Clear, concise, and empathetic communication in both Spanish and English.
• CRM Proficiency – Comfortable navigating our CRM platform or similar systems.
• Data Accuracy – Meticulous record‑keeping and data entry.
• Problem‑Solving – Ability to assess customer needs and recommend appropriate solutions.
• Time Management – Prioritize tasks and meet daily performance metrics.
• Compliance Awareness – Understand and adhere to regulatory requirements such as HIPAA and state licensing laws.
• Team Collaboration – Work effectively with cross‑functional teams, including sales, underwriting, and claims.
• Technology Savvy – Comfortable using multiple digital tools and troubleshooting basic tech issues.
• Adaptability – Quickly adjust to new scripts, policies, or product updates.
• Customer‑Centric Mindset – Focus on delivering value and building long‑term relationships.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Senior Bilingual Customer Engagement Specialist, you’ll have the chance to:

• Advance into senior customer engagement roles or team leadership positions.
• Transition into specialized insurance product teams, such as Medicare or commercial health plans.
• Earn additional certifications and licenses that broaden your expertise.
• Participate in mentorship programs that pair you with seasoned professionals.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Take on project‑based initiatives that influence product development and customer experience.
• Leverage internal mobility programs to explore roles in sales, underwriting, or claims.
• Access a learning budget for courses, certifications, and professional development.
• Benefit from regular performance reviews that identify growth pathways and skill gaps.
• Contribute to strategic initiatives that shape the future of health protection.

Work Environment & Culture

Our remote‑first approach means you’ll work from a secure, professional workspace that supports confidential conversations. We provide:

• Company‑supplied laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity stipend to offset internet costs.
• Access to a virtual collaboration platform for real‑time communication with teammates.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• Flexible scheduling to accommodate personal commitments.
• Wellness programs, including mental health resources and fitness subsidies.
• Inclusive culture that celebrates diversity, equity, and belonging.
• Annual team retreats and community service days.
• Recognition programs that celebrate milestones and achievements.
• Transparent communication from leadership about company goals and progress.

Compensation & Benefits

Competitive hourly rate of $24.00 per hour plus:

• Health, dental, and vision insurance options.
• 401(k) plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance program and mental health resources.
• Opportunities for performance‑based bonuses and incentives.
• Annual stipend for home‑office equipment upgrades.
• Recognition programs and peer‑to‑peer awards.
• Access to a digital benefits portal for easy enrollment and management.

How to Apply

Ready to make a difference? Submit your application today and join a team that’s shaping the future of health protection. We’re excited to learn how your skills and passion align with brighthush’s mission.

We look forward to welcoming you to the brighthush family, where your expertise will help families across the country feel safer, healthier, and more empowered.