Senior Bilingual Customer Success Lead – German & English – Remote UK – Driving Corporate Banking Innovation & Client Success at brighthush

About brighthush

brighthush is not just a fintech; it is a global catalyst reshaping how businesses across Europe engage with their financial partners. With a presence in more than 30 countries, we fuse cutting‑edge technology with a deeply human‑centric philosophy to empower corporate clients to navigate the complex world of banking with confidence, speed, and clarity. Our award‑winning suite of products—ranging from corporate card solutions to treasury services—delivers secure, scalable, and future‑ready financial experiences that set new industry standards.

At brighthush, people are the heartbeat of everything we do. We invest heavily in continuous learning, collaborative problem‑solving, and a culture that celebrates curiosity, innovation, and resilience. Whether you are a seasoned professional or an emerging talent, you will find a place where your voice matters, your ideas are nurtured, and your career can truly flourish.

Why Join brighthush?

• Global Impact: Work with high‑profile corporate clients across the DACH region and beyond, shaping the way businesses manage their financial operations.
• Remote Flexibility: Operate from anywhere in the UK, enjoying the freedom of a fully remote role while staying connected to a vibrant, international team.
• Professional Growth: Access structured learning pathways, mentorship programs, and cross‑functional projects that accelerate your expertise in corporate banking and customer success.
• Competitive Rewards: A remuneration package that reflects your bilingual proficiency, industry experience, and the value you bring to our clients.
• Inclusive Culture: A workplace that celebrates diversity, promotes work‑life balance, and encourages every team member to bring their authentic self to work.

The Role: Senior Bilingual Customer Success Lead

As a Senior Bilingual Customer Success Lead at brighthush, you will be the professional face of our corporate banking division, delivering premium support to our European cardholders. This is not a typical call‑center position; it’s a fast‑paced, sophisticated role that demands emotional intelligence, financial literacy, and a “single‑window” approach to problem‑solving. You will be the bridge between our clients and the entire brighthush ecosystem, ensuring that every interaction is seamless, insightful, and value‑driven.

Key Responsibilities

• Corporate Liaison: Serve as the primary point of contact for European corporate cardholders, handling inquiries via phone, email, and chat with precision and speed.
• Bilingual Bridge: Translate and communicate complex financial inquiries between German and English, ensuring seamless service delivery and client satisfaction.
• Issue Ownership: Take full accountability for cardholder queries, acting as an escalation point and coordinating with back‑office teams to deliver first‑class resolutions.
• Product Expertise: Maintain an expert‑level understanding of brighthush banking products, corporate card services, and internal financial systems.
• Data Integrity: Accurately log all client interactions in accordance with strict financial regulatory procedures and internal policies.
• Process Improvement: Identify recurring issues and collaborate with cross‑functional teams to refine processes, enhance documentation, and improve overall customer experience.
• Compliance & Risk Management: Adhere to all regulatory requirements, internal controls, and risk management protocols while handling sensitive financial information.
• Client Advocacy: Champion the needs of our corporate clients, providing proactive insights and recommendations that add value to their financial operations.

Essential Qualifications

• Language Mastery: Absolute fluency in German and English (written, spoken, and listening) is essential.
• Industry Experience: Minimum 2 years of customer service experience in financial services, fintech, or a related sector.
• Technical Proficiency: Comfortable with MS Office (Word, Excel), CRM systems, and navigating complex internal databases.
• Pressure Management: Ability to multitask, prioritize, and meet strict deadlines in a high‑stakes, professional environment.
• Soft Skills: Exceptional interpersonal skills, a detail‑oriented mindset, and a proactive approach to problem‑solving.

Preferred Qualifications

• Experience with corporate card products, expense management solutions, or treasury services.
• Knowledge of UK and EU financial regulations, including GDPR, AML, and KYC.
• Previous remote work experience in a global, distributed team.
• Proficiency with additional languages (e.g., French, Spanish) is a plus.
• Certifications in customer success, project management, or finance.

Skills & Competencies

• Customer‑Centric Mindset: A genuine passion for delivering outstanding service and building lasting relationships.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose actionable solutions.
• Communication Excellence: Clear, concise, and persuasive communication across multiple channels.
• Adaptability: Thrive in a dynamic environment, quickly learning new tools, processes, and industry trends.
• Team Collaboration: Work effectively with cross‑functional teams, including product, compliance, and operations.
• Time Management: Efficiently juggle multiple priorities while maintaining high quality and accuracy.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Senior Bilingual Customer Success Lead, you will:

• Progress to senior specialist or team lead roles within the Customer Success or Corporate Banking divisions.
• Gain exposure to product development, strategy, and compliance teams, broadening your skill set across the organization.
• Participate in our internal “Learning Academy,” featuring workshops, certifications, and mentorship programs tailored to your career goals.
• Attend global conferences, webinars, and industry events to stay ahead of market trends and network with thought leaders.
• Benefit from a structured performance review process that aligns your achievements with clear advancement pathways.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Innovation, Collaboration, and Well‑Being. As a remote employee, you’ll enjoy:

• Flexible working hours that align with UK time zones, allowing you to balance personal commitments.
• Regular virtual team gatherings, knowledge‑sharing sessions, and informal “coffee chats” to foster camaraderie.
• A fully equipped home‑office stipend to ensure you have the tools you need for success.
• Access to a digital wellness platform offering mindfulness sessions, fitness challenges, and mental health resources.
• Inclusive policies that celebrate diversity, support work‑life integration, and encourage continuous learning.

Compensation, Perks, and Benefits

While the exact salary will be determined based on experience and qualifications, brighthush offers a competitive package that includes:

• Base salary commensurate with industry standards for bilingual customer success roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team objectives.
• Health and dental insurance coverage for you and your dependents.
• Annual professional development budget for courses, certifications, or conferences.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Employee stock purchase plan (ESPP) to share in the company’s growth.
• Access to a global network of peers, mentors, and industry experts.

How to Apply

Ready to take the next step in your career? Submit your CV in English, highlighting your bilingual experience, customer service achievements, and any relevant financial industry exposure. Successful candidates will be invited to a language assessment followed by a preliminary interview with our sourcing team.

We look forward to discovering how your unique talents can contribute to the continued success of brighthush and our valued corporate clients.

To apply, click the link below or visit our careers page: