Senior Bilingual Customer Success & Support Specialist – Spanish & English – Remote – Driving Global Client Satisfaction for Innovative Tech Leaders at brighthush

About brighthush

brighthush is a forward‑thinking talent partnership that bridges exceptional individuals with the most innovative companies across the globe. From fast‑growing SaaS startups to established FinTech, MarTech, EdTech, and eCommerce leaders, we place professionals directly into teams where they can thrive, contribute, and grow. Our mission is simple yet powerful: connect the right talent with the right opportunity, creating win‑win outcomes for both people and businesses.

Operating in the UK, US, Canada, Europe, and Australia, brighthush delivers a global reach while maintaining a deeply personal, client‑centric approach. We pride ourselves on building long‑term relationships, offering continuous support, and ensuring that every placement is a perfect fit for both the candidate and the hiring organization.

Why Join brighthush?

At brighthush, we believe that the best work happens when people feel empowered, supported, and challenged. As a Bilingual Customer Success & Support Specialist, you will become an integral part of a dynamic, fully remote team that values innovation, collaboration, and excellence. Here’s what makes brighthush a truly unique place to grow:

• Global Exposure: Work with clients across continents, gaining insights into diverse markets and cultures.
• Career Advancement: Access to a network of high‑growth tech companies that reward performance and encourage professional development.
• Flexible Work Environment: Fully remote setup with a supportive, peer‑driven community.
• Continuous Learning: Regular training sessions, mentorship programs, and access to industry resources.
• Impactful Work: Directly influence customer satisfaction and retention for leading tech brands.

Role Overview

In this role, you will serve as the primary point of contact for our diverse customer base, delivering seamless support in both English and Spanish. Your ability to communicate clearly, solve problems efficiently, and maintain a positive customer experience will be critical to our success. You will collaborate with cross‑functional teams—including sales, product, and technical support—to resolve customer issues and continuously improve service processes.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries in both English and Spanish with professionalism and empathy.
• Provide accurate information about products, services, and policies, ensuring customers receive timely and helpful responses.
• Document all customer interactions in our CRM system, maintaining detailed, accurate records for future reference.
• Escalate complex or unresolved issues to the appropriate department, ensuring a smooth hand‑off and follow‑up for the customer.
• Meet or exceed key performance indicators (KPIs) such as call quality, average handling time, first‑contact resolution, and customer satisfaction scores.
• Collaborate with cross‑functional teams—including sales, product, and technical support—to resolve customer issues and improve service processes.
• Participate in ongoing training and quality assurance initiatives to continuously enhance your skills and knowledge.
• Contribute to the development of knowledge base articles, FAQs, and best‑practice guides to empower customers and reduce repeat inquiries.
• Maintain a high level of product knowledge, staying up‑to‑date with new features, updates, and industry trends.

Essential Qualifications

• Fluency in both English and Spanish (written and verbal) with a strong command of business terminology.
• Proven experience in a customer service or call center environment, preferably in a remote setting.
• Excellent active listening skills and the ability to demonstrate genuine empathy toward customer needs.
• Proficiency with basic computer systems, CRM software (e.g., Salesforce, Zendesk, HubSpot), and Microsoft Office Suite.
• Strong multitasking abilities, capable of navigating between different software applications while engaging with customers.
• Reliable internet connection, a quiet workspace, and a professional headset or headset‑compatible device.
• Positive attitude, resilience, and a passion for delivering outstanding customer experiences.

Preferred Qualifications

• Experience in a bilingual support role within the tech, SaaS, or MarTech industry.
• Knowledge of customer success metrics and the ability to analyze data to drive improvements.
• Familiarity with remote collaboration tools such as Slack, Teams, or Zoom.
• Previous exposure to a high‑volume, fast‑paced environment with strict SLA requirements.
• Experience in creating or updating knowledge base content and training materials.
• Additional language skills beyond English and Spanish are a plus.

Skills & Competencies

• Communication: Clear, concise, and persuasive communication in both languages.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Customer‑Centric Mindset: Commitment to exceeding customer expectations and fostering loyalty.
• Adaptability: Comfortable working in a dynamic environment with evolving priorities.
• Team Collaboration: Strong interpersonal skills and a willingness to collaborate across departments.
• Time Management: Efficiently prioritize tasks and manage time to meet daily targets.
• Technical Aptitude: Comfortable learning new tools and platforms rapidly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Bilingual Customer Success & Support Specialist, you will have the opportunity to:

• Progress into senior support roles, such as Customer Success Manager or Support Lead.
• Transition into product or sales teams, leveraging your deep customer insights.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Earn certifications in customer experience, CRM platforms, or language proficiency.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, transparency, and continuous improvement. Our remote team is built on trust, accountability, and a shared commitment to excellence. You’ll experience:

• Regular virtual team huddles and social events to foster camaraderie.
• Open communication channels with leadership and peers.
• A focus on work‑life balance, with flexible scheduling to accommodate different time zones.
• Recognition programs that celebrate achievements and milestones.
• Access to a digital resource hub containing training materials, best practices, and internal knowledge bases.

Compensation, Perks, and Benefits

While specific compensation details are tailored to individual experience and role requirements, brighthush offers a competitive package that typically includes:

• Competitive base salary aligned with industry standards for bilingual support roles.
• Performance‑based bonuses or incentives tied to KPIs such as customer satisfaction and resolution rates.
• Health, dental, and vision insurance options (where applicable).
• Paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Access to wellness programs, mental health resources, and employee assistance programs.
• Technology stipend to support a high‑quality home office setup.

How to Apply

If you are a proactive, bilingual professional who thrives in a fast‑paced, customer‑centric environment, we want to hear from you. Join brighthush and become part of a global network that values talent, innovation, and impact.

Ready to elevate your career? Click the link below to submit your application and take the first step toward a rewarding journey with brighthush.

Apply To This Job